Sandhya Siyyadri
Vishakhapatnam
Summary
Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
DAZN
Hyderabad
03.2024 - Current
- Experienced in handling calls and chat for international customers. Utilized Zendesk and the ServiceNow tool to work on tickets.
- Handled service-related issues efficiently, fostering positive customer experiences.
- Utilized CRM software to track and manage customer interactions and issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted in training new staff members on customer service protocols and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Technical Administrator
ICICI Bank
Vishakapatnam
12.2022 - 04.2023
- Experienced in reviewing credit histories from applicants, and determining the feasibility of granting requested loans.
- Collaborated with company teams to expedite loan approval processes.
- Created reports detailing the status of all current loans under management.
- Performed accurate documentation of loan processes in alignment with institutional policies.
- Managed portfolio of existing loans, ensuring that all required documents were collected and processed accurately.
- Performed detailed analysis of borrower's personal finances in order to determine whether they qualify for specific types of loans or interest rates.
Education
B.Tech - Computer Science and Engineering
Vignan's Institute Of Engineering For Women
Visakhapatnam05-2022
Polytechnic - Computer Science and Engineering
Government Polytechnic - Rebaka
Anakapalli03-2019
SSC -
Z.P High School
Pendurthi03-2016
Skills
- Microsoft Office
- Customer service
- Live chat support
- Verbal and written communication
- Inbound customer service
- Zendesk and ServiceNow tools
- SQL
- Java
- C Language
Certification
- SQL Certification
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Agent
DAZN
03.2024 - Current
Technical Administrator
ICICI Bank
12.2022 - 04.2023
B.Tech - Computer Science and Engineering
Vignan's Institute Of Engineering For Women
Polytechnic - Computer Science and Engineering
Government Polytechnic - Rebaka
SSC -
Z.P High School
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