Chandrakala Srinivasa
Bangalore
Summary
Resourceful Front Office Executive known for high productivity and efficient task completion. Skilled in customer service management, appointment scheduling, and administrative support. Excel at communication, problem-solving, and time management to ensure smooth front office operations.
Overview
6
6
years of professional experience
Work History
Front Office Executive And Admin
Atlas Chiropractic Wellness Centre
Bangalore
01.2024 - Current
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Assisted with scheduling appointments for patients and staff members.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
- Organized filing systems for patient records and other documents according to company standards.
- Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
- Updated patient information in computer databases accurately and regularly.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
Customer Relations Manager
Vfm Motors Pvt Ltd ( Honda Big Wing Bengaluru,East)
Bengaluru
02.2021 - 12.2023
- Acting as a primary contact for any customer enquiries and concerns, maintaining customer relationship programs to achieve customer satisfaction, resolving customer complaints timely, managing seamless integration of customer interactions, managing billing and data maintenance, providing administration support to service, and ensuring healthy flow of fresh service appointments.
Customer Relations Executive
Trident Hyundai
01.2019 - 01.2021
- Interacting with customers daily to support their service requirements, making calls to fix service appointments, follow-up calls for feedback, creating and maintaining customer information database, and tracking service performance reports.
Education
Bachelors in Commerce -
Kuvempu University at Bangalore
05.2017
Skills
- Communication
- Problem Solving
- Customer Retention
- Customer Service
- Empathy
- Basic accounting
- Calendar Management
Languages
- English
- Hindi
- Kannada
- Marathi
- Tamil
- Telegu
Timeline
Front Office Executive And Admin
Atlas Chiropractic Wellness Centre
01.2024 - Current
Customer Relations Manager
Vfm Motors Pvt Ltd ( Honda Big Wing Bengaluru,East)
02.2021 - 12.2023
Customer Relations Executive
Trident Hyundai
01.2019 - 01.2021
Bachelors in Commerce -
Kuvempu University at Bangalore
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