CHANDRA KALA THALLURI
VISAKHAPATNAM
Summary
Detail-oriented Process Executive with hands-on experience in non-voice operations, data validation, and insurance back-office processing. Proven ability to handle high-volume tasks with speed and accuracy, ensuring data integrity and compliance with client protocols. Skilled in CRM systems, policy endorsement processing, documentation review, and email/chat support. Adept at working independently in deadline-driven environments, meeting quality benchmarks, and contributing to process improvement. Seeking to apply my analytical and backend processing skills in a dynamic non-voice support or operations role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Executive - 3 (Non-Voice, Work From Home)
PATRA CORPORATION
Remote
06.2017 - Current
- Updated and validated customer data in client systems, achieving over 99% accuracy rates.
- Processed insurance policy endorsements, including personal and coverage detail changes.
- Verified supporting documents and executed rule-based modifications in billing and policy systems.
- Managed customer queries via email and chat, generating comprehensive process reports.
- Escalated technical cases according to SOP, ensuring timely resolution within SLA.
- Contributed to team calibration sessions and internal audits to uphold compliance standards.
- Resolved any issues or discrepancies that arose during the processing of orders or requests.
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Maintained quality control standards by monitoring the performance of process operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Education
BSC COMPUTERS -
ADITYA DEGREE COLLEGE
VISAKHAPATNAM12.2015
INTER - MPC
SRI CHAITANYA JUNIOR KALASALA
VISAKHAPATNAM12.2012
SSC -
MOTHER PUBLIC SCHOOL
SABBAVARAM12.2010
Skills
- Windows
- Data validation
- Document verification
- Insurance processing
- Customer query management
- Compliance auditing
- Quality control
- Workflow optimization
- Process reporting
- Team collaboration
- Data management
- Communication
- Data Accuracy
- Process Documentation
- Non-voice Processing
- MS365
- C
- C
- JAVA
Certification
Cybersecurity (Identity & Access Management), Ping Federate – US Trainer (Online), SailPoint – Ask Me Identity (Hyderabad)
Languages
- Telugu
- Hindi
- English
Hobbies and Interests
- Reading books
- Browsing Internet to know the information
Personality Traits
- Good ability to work in teams.
- Flexibility to mould according to situation.
- Strong in communication skills.
- Ability to motivate my team members for getting our team work done.
Personal Information
- Husband's Name: THALLURI VENU
- Date of Birth: 06/18/95
- Gender: FEMALE
- Nationality: Indian
- Marital Status: Married
Timeline
Process Executive - 3 (Non-Voice, Work From Home)
PATRA CORPORATION
06.2017 - Current
BSC COMPUTERS -
ADITYA DEGREE COLLEGE
INTER - MPC
SRI CHAITANYA JUNIOR KALASALA
SSC -
MOTHER PUBLIC SCHOOL
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