ArunKumar Prasannan. B

Reporting to - Director

Department - Client Services and Project Management

• Independently leads, supports, and manages delivery of all technical and service aspects of most complex strategic projects and studies for clients
• Acts as connector within company, collaborating and coordinating with all internal departments and direct contact with external customers
• Leads and/or attends Project Meetings at site or customer site
• Leads and represents business at kick-off meetings as need arises by customer
• Collaborate with senior leadership to develop and implement business strategies, adapting plans to evolving market conditions and client requirements.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend quote and budget as required
• Oversee annual budget management, tracking performance against Annual Operating Plan (AOP) and providing quarterly forecasts to improve financial control and operational efficiency.
• Responsible for revenue recognition for projects and verifies final production information prior to invoices release
• Offering insights for revenue recognition and invoicing based on monthly reports.
• Support development and implementation of departmental SOPs to ensure operational excellence and compliance with quality metrics.
• Drive quality assurance initiatives, including investigations into internal non-conformances and regulatory audits, while maintaining GMP and company standards.
• Collaborate with regulatory teams to ensure compliance with relevant standards and support future business verticals' regulatory requirements.
• Improved Customer Experience score of site by 25% by deploying strategies on CAS and Customer Retention.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Mentored junior staff members for skill development and career progression within organization.

Reporting to - Director

Department - Client Services & Project Management

• Managed over 40% of Projects including Distribution and Packaging projects.
• Increase Customer Allegiance by deploying strategies
• Involved in project mapping, evaluation, and estimation & contract negotiations.
• Formulating Operational definitions & KPI's and trackers for Packaging, Labeling & Distribution via Project Planners and Project Schedulers.
• Provide Demand Plan & Supply Forecast to address various scenarios and business opportunities.
• Review commitments – confirmed operation plans provided by team and identify reasons impacting.
• Drive Strategic initiatives like integration, optimization, process change.
• Review Operational Cost vs Revenue.
• Demonstrate advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving.

Reporting to - Director

Department - Supply Chain Management

• Implementing & tracking of KPI's as per customer needs
• Controlling inventory optimization, cost reduction & tracking demand plan
• Coordination with all Stakeholders – Internal & External
• Negotiating with vendors for cost effective solutions driven by KPI & obligations
• Identifying process re-engineering opportunities to increase efficiencies
• Examine team's confirmed operation plans and commitments

Reporting to - Senior Manager

Department - Supply Chain Management

• Maintaining Project updates and Action tracker
• Managing Project Deliverables – Packaging, Labeling & Supply chain
• Inventory Management
• Process Implementation
• Developed and maintained project documentation for reliable records
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
• Identified and resolved risks to minimize project disruption
• Monitored and tracked project metrics and collected data to share with project members
• Supported timely project delivery by proactively identifying risks and developing mitigation plans
• Enhanced team performance with targeted training sessions based on skill gaps identified

Reporting to - Senior Manager

Department - Supply Chain Management

• Facilitate Warehouse Operations
• Facilitate Distribution of Clinical Supply Chain
• Routine monitoring of all Distribution activities
• Coordination with Project Management team on Client deliverables
• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress, and technical problems.
• Analyzed project performance data to identify areas of improvement.
• Supported project managers in execution of large-scale projects, effectively coordinating tasks among cross-functional teams.

Reporting to - Team Leader

Department - Customer Service

• Coordinate with customer, network, consignee & warehouse in order to improve service performance
• Coordinate with Operation team for smooth operations
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions
• Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both customer and company interests

Reporting to - Senior Manager

Department - Operations - Inbound and Outbound

• Documentation of inbound Shipments
• Responsible for issuing D.O & NOC to consignee
• Customer Service related to inbound shipment
• Preparation of Bill of Lading & Manifest
• Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce risk of supply chain disruptions
• Increased efficiency by developing cost-effective rates and reducing order processing costs