CHANDRAKANT ANGADE
Customer Success Specialist
Bengaluru
Summary
Customer Success and Account Management professional with over 4 years of experience managing enterprise accounts, enhancing customer satisfaction, and driving client retention. Proven expertise in building long-term relationships, optimizing operational workflows, and contributing to revenue growth through timely renewals and upselling. Skilled in cross-functional collaboration, CRM tools, and delivering data-driven solutions aligned with both customer needs and business goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Consultant - Customer Success & Account Management
Great Lakes E-Learning Services Pvt. Ltd.
04.2023 - 04.2025
- Customer Engagement: Regularly connected with learners via phone and email to ensure consistent engagement and satisfaction.
- Profile & Progress Tracking: Monitored learner progress and addressed queries.
- Renewals and Upselling: Handled renewals proactively and identified upsell opportunities.
- Cross-Functional Collaboration: Coordinated with internal teams to deliver impactful experiences.
- CRM Management: Maintained accurate CRM records to personalize engagement and track progress.
Consultant - Customer Experience & Sales Enablement
Great Lakes E-Learning Services Pvt. Ltd.
01.2022 - 03.2023
- Collaborated with academic, sales, and onboarding teams to ensure smooth enrollment and seamless learner transitions.
- Maintained accurate lead logs and learner records in CRM tools to enable timely engagement and effective reporting.
- Analyzed clients need to design and recommend tailored e-learning solutions.
- Conducted workshops to gather feedback and insights on e-learning program effectiveness.
Account Manager - Customer Success & Retention
LIDO Learning
06.2021 - 11.2021
- Maintained strong post-enrollment relationships with students and parents.
- Conducted regular check-ins to assess progress and address concerns.
- Recommended additional learning products based on needs.
- Partnered with internal teams to deliver a smooth experience.
Customer Support Executive - International Client Services
Energizer (Credit One Bank Las Vegas)
05.2020 - 05.2021
- Delivered support to U.S.-based banking customers.
- Maintained compliance and ensured high CSAT scores.
- Resolved customer issues with professionalism and empathy.
- Managed high-volume support requests accurately.
Education
Bachelor of Engineering -
Bearys Institute of Technology
01.2015 - 01.2020
Skills
- Account Management
- Customer Retention & Upselling
- Client Relationship Building
- CRM Tools (LeadSquared)
- Strategic Communication
- Operations & Process Optimization
- Cross-functional Team Collaboration
- Problem Solving & Escalation Management
Project management
Accomplishments
- Achieved customer satisfaction and retention goals across multiple portfolios.
- Mentored and led growing account management teams.
- Received quarterly recognition for revenue and client growth.
- Developed onboarding and performance improvement processes.
Timeline
Senior Consultant - Customer Success & Account Management
Great Lakes E-Learning Services Pvt. Ltd.
04.2023 - 04.2025
Consultant - Customer Experience & Sales Enablement
Great Lakes E-Learning Services Pvt. Ltd.
01.2022 - 03.2023
Account Manager - Customer Success & Retention
LIDO Learning
06.2021 - 11.2021
Customer Support Executive - International Client Services
Energizer (Credit One Bank Las Vegas)
05.2020 - 05.2021
Bachelor of Engineering -
Bearys Institute of Technology
01.2015 - 01.2020
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