Reading Books,Yoga,Cooking
Chandrakant Basavaraj
Manager IT
Bangalore
Summary
To Work as a team in an organization towards goal congruence and to attain a challenging position contributing my knowledge and skills effectively for the growth of the organization. To exceed Expectations, it has always been my Prime objective, particularly subjected to the corporate values of the organization & to have a proactive relationship with teammates.
I have total 20 Years of IT Experience in IT Head, Manager IT /System Administrator /Network Engineer /Telecom Analyst coupled with administrative responsibilities. Experience in trouble shooting and on call support. Endowed with good communication skills and interpersonal skills. Escalations Handling People & Performance Management Feedbacks. Process Improvement -Quality Initiatives, Disaster Management & Self Performance Exceptional skills in customer service, quality orientation, managing a large team of people Proven team building, leadership, and motivation ability Good understanding of systems server hardware and operating systems. Good Experience in DNS, DHCP, WINS, Proxy, NAS, SAN. Good work experience in Active directory services & troubleshooting skills. Having good work experience in Windows NT /2000 /2003/2008 /2012 /2016 /2019 Server Administration. Good Knowledge on Windows cluster & VMWare, Cloud Technology Good Experience in HP Open View Ticketing System. Good Experience in Monitoring Tools like what’s-up Gold, HP Open view.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Manager IT Systems Administrator
Jupiter Capital Private Limited
Bengaluru
04.2022 - Current
- Currently handling Windows 2016 R2 Servers
- Windows 2016 R2 Hyper-V servers
- Barracuda Backup Appliance Server 490
- AX Dynamics ERP Admin roles i.e., AX Server & Client Installation
- Tally Prime with Editlog versions for some JC & Group Companies
- Office 365 Global Admin, Taking care online Exchange Server with E5, E3, E1 Licenses for 25 Domains
- Handing 400+ Users LAN/WAN, Servers, Domains & Leased Lines
- Handling Fortinet 200F, D, B & SonicWALL Firewalls
- Taking Care our Corporate Office Jupiter Capital NBFC Entire IT Infrastructure
- RBI Audit, DR, BCP for NBFC unit
- IT Audits like EDP, RBI IT Audit for NBFC
- Adobe Creative Cloud for Media team
- Currently Handling Hospitality Business Entire Niraamaya Life Private Ltd with 10 different sites
- Hotellogix PMS Cloud, Hostbooks ERP Cloud, WinHMS, IDS PMS Software’s with CRS, PMS, Payroll, HR,FO Modules
- IP Phone Server & Clients
- Single handled designed new network architecture for new startup media company for our group company
- Responsible for Whole Group company IT Infrastructure
- Responsible for IT Audits Audit, & Compliance for group company
- Hardware/Software Maintenance and troubleshooting of Desktops, Laptops and Servers
- Resolving IT/Office LAN related issues faced by the internal customers
- Basic troubleshooting of network, Windows OS, ftp server, DNS, DHCP, other third-party applications used in the company
- Backup activities as per the backup policy
- Installation & troubleshooting of Fortinet Firewall
- Installation & Configuration of Barracuda Server & Cloud Configuration
- Installation & Configuration of Office 365
- Installation and Configuration of Applications like Office 365 & 2007 /2010/2013/2016 /2019
- Anti-Virus, AutoCAD, SMS Client, FortiClient & SonicWALL VPN Client
- Network & Standalone Printer Installation and Configuration
- Installation of Tally ERP 9 Server & Client, Aral Server & Client TDS, Payroll Server & Client Software
- Crimping of RJ45 Connectors, Punching CAT5,6 cable on Jack Panel
- Co-Ordinating with service providers & Vendors for troubleshooting
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Telecom Analyst
Thomson Reuters from Mafoi-Management Consulting Services Pvt Ltd
Bangalore
12.2008 - 07.2010
- Providing Standard Service to Clients that ensures a fast response and quick resolution to IT systems issues and Communication system which includes Voice and Data to meet the Internal and External SLA for the Objective of Client's business success using World class technology and Monitoring system in NMS
- Primary Skills: - ISP/IP routers & Voice, Data Networks, handling independently for new provisioning orders for our customers
- (T1, DS3, Fractional, Frame Relay, BRI, PRI) and Telecom services (PTP, Frame Relay, Internet, Voice circuits’-cordinating with service providers & carriers to get the right circuit details / right price
- Identify circuit status Active / Inactive in consultation with Carriers / Internal teams
- Working in Network Provisioning database (COMM’s), as well as NAT database
- Responsible for all kind of new circuits, till the circuit is up at customer end, Responsible for test & turn-up the circuit, Price negotiation with vendors for each & every circuit
- Finally updating all the details in Network Provisioning database
- Monitoring the circuits in SevONE NMS for the network traffic
- Conducted extensive research to identify trends in the telecom industry, informing strategic decision-making efforts.
- Evaluated emerging technologies, recommending upgrades that boosted network performance and reliability.
- Managed complex projects, ensuring timely delivery of high-quality telecom solutions to clients.
- Achieved cost savings with thorough analysis and negotiation of vendor contracts for telecom services.
- Improved network efficiency by analyzing and optimizing telecom infrastructure.
- Increased customer satisfaction by providing timely support and resolving technical issues.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Used SevOne to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
- Used to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Installed and maintained systems and analyzed users' needs.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Developed cost estimates for system and component implementation and operation.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
System Administrator
Blueprint Consulting Services Pvt Limited
Bangalore
01.2008 - 12.2008
- Setting up and troubleshooting of LAN and WAN
- Installation of Windows 2003 servers: Active Directory.DNS, DHCP, Exchange Server
- Windows XP Professional desktops, workstations, and laptops on windows Active directory environment
- Antivirus Server (Like McAfee /Trend Micro /Symantec) and desktop clients
- Installation of Various Network printers, scanners, and fax machines
- Setting up and troubleshooting of Microsoft Outlook clients
- Creating and Managing users, groups, group policy
- Periodical backups on Tapes and disaster recovery management of Servers
- Security patches management for servers & clients
- Experience in UTM firewall- Like FortiGate 60B &110C
- Maintenance of IT related inventory database
- Experience in Virtualization tools
- Like VMware
- Responsible for all SAP Applications servers
Resident Engineer (Consultant)
Larsen & Toubro EBG from T&M Services Consulting Pvt Ltd
Bangalore
12.2006 - 11.2007
- Setup local network for new arrival R&D Groups
- Troubleshoot issues involving WAN link which involves ISP co-ordination
- Installation & troubleshooting of DNS, DHCP, ADS, Antivirus Server & clients
- Maintenance of NAC in HAL-ARDC, NAC Consists of Application Servers, Antivirus Servers, SAN, NAS, Exchange Server, File Server, Print Servers etc
- Local switch management
- Setup and manage VPN connectivity for global users UK Hyde Group & Boeing Aircraft US & UK
- Configured routers and layer 2 and layer 3 switches
- Managing network devices & firewall in our data center
- Ensure 100% adherence to the defined process
- Provided as much redundancy to the network as possible with available hardware
- Single point of contact for all network issues of all HAL sites
- Configuration of network printers, FTP Server etc
- Installation of Software’s and troubleshooting of computer systems and laptops in our data center
- Crimping all types of cables for our datacenter
- Setup of local network for management exams for promotion to higher grade with security
- Maintaining Fiber connectivity in all HAL.SMF and MMF.SMF fiber we extended Up to 5 kilometers HAL LAN network
Customer Support Engineer
Comsat Max Ltd (Bharti Airtel Ltd) from ORG Informatics Ltd
Bangalore
09.2005 - 10.2006
- Responsible for the network Support operation in this region
- Preparations of network documents and updating them
- Responsible for network uptime
- Configured routers and layer 2 and layer 3 switches
- Responsible for liaisening with BSNL, VSNL, Reliance Vendors management, Service providers to ensure uptime
- Working on customer and our owned devices providing L1-L2 support for all kind of devices like Switches (1900, 2900) routers (1600, 1800, 2600, 3600)
- Managing network devices and Servers of different customers also our own datacenter in India
- Uptime of Leased Links, RF Links, Network Equipment’s, Systems & Software
- Interfacing with the customer implementation of project, Complaint handling and Responsible for Network Support in the region
- Responsible for Network configuration & Network connectivity
- Follow-up with the support group members for progress updates
- Operational escalations (Internal & External)
- Installation of Servers, DNS, DHCP & ADS
- Installation of Antivirus Server & Patches for Server & clients
- Taking Regular backups for our own POPs
Apprenticeship Trainee
BEML, Bangalore
Bangalore
08.2004 - 08.2005
- Completed one-year Technical Apprentice Training, in Bharat Earth Movers Limited Bangaloring HRD & Delhi Metro Rail Corporation (DMRC) Project
- My job at BEML involved installation of software’s
- Maintaining & troubleshooting of computer systems
- Maintaining local network
- Configuration of DNS, DHCP, Active Directory Services
- Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
- Installation operating systems win 98, 2000, XP, 2003 Server
- Configuration local network
- PC Assembling & Configuration of Local Users, Groups for HRD Dept
- Performed user account creation, deletion, and configuration
- Supervised backup and disaster recovery operations
- Troubleshoot network printers Scanners etc
Education
Diploma - Electronics & Communication Engg
H.K.E.S Polytechnic Collage
Gulbarga, Karnataka 07.2000 - 07.2004
Skills
- C
- Mac OS
- Windows
- Windows 7
- Windows 8
- Windows 81
- Windows 10
- Windows 11 Pro
- Windows NT
- Windows 2000
- Windows 2003
- Windows 2008 R2
- Windows 2012 R2
- Windows 2016
- Office 2007
- Office 2010
- Office 2013
- Office 2016
- Office 2019
- Office 365 E1
- Office 365 E3
- Office 365 E5
- Outlook 2013
- Outlook 2016
- Outlook 2019
- G-Suite
- Mac Mail
Certification
CCNA, 01/01/06
Personal Qualifications
Diploma in Electronics & Communication Engg, 07/01/04, H.K.E.S Polytechnic College, Gulbarga, Karnataka, 585102
Achievementsimplementations
- I have single handed successfully International Call center in current company
- Installation & Implementation of Barracuda 490 Backup Server & Cloud Sync. Successfully installed in all in all Server & Client machines
- Implementation of Office 365 for 7 domains
- Implementation of Tally ERP9 to AX Dynamics 2012R2.
- Successfully Implemented G-suit for 5 domains.
- Successfully moved 100 live domains with Websites and Emails from Net4India to GoDaddy.
- Responsible for WinHMS Server & CRS for Niraamaya Hospitality server.
Coursescompleted
- Windows PowerShell
- N+
- MCSA
- MCSE
- CCNA in Jetking Basavanagudi Bangalore
Passportexpiry
03/31/31
Personal Information
- Passport Number: J6503511
- Father's Name: Basavaraj. I. Shetagar
- Date of Birth: 06/15/79
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.
Interests
Playing Cricket,TT,Vollyball
In Free Time I am Playing Criket with My Friends & My Son, I am playing TT everyday & Occasionally Vollyball,
Timeline
Manager IT Systems Administrator
Jupiter Capital Private Limited
04.2022 - Current
Telecom Analyst
Thomson Reuters from Mafoi-Management Consulting Services Pvt Ltd
12.2008 - 07.2010
System Administrator
Blueprint Consulting Services Pvt Limited
01.2008 - 12.2008
Resident Engineer (Consultant)
Larsen & Toubro EBG from T&M Services Consulting Pvt Ltd
12.2006 - 11.2007
Customer Support Engineer
Comsat Max Ltd (Bharti Airtel Ltd) from ORG Informatics Ltd
09.2005 - 10.2006
Apprenticeship Trainee
BEML, Bangalore
08.2004 - 08.2005
Diploma - Electronics & Communication Engg
H.K.E.S Polytechnic Collage
07.2000 - 07.2004
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