Traveling
Chandrakant Chetty
QA Manager
Mumbai
Summary
Seeking a dynamic work environment to apply skills and innovative ideas for continuous progress. Passionate about contributing to a team that values growth and stability, eager to leverage expertise for mutual success. Committed to embracing challenges, fostering a culture of excellence, and making a meaningful impact in a collaborative setting.
Overview
22
22
years of professional experience
6
6
Certifications
4
4
Languages
Work History
QA Manager
Tata Consultancy Services Ltd
10.2012 - Current
- Responsible for Quality Assurance activities on client's banking Applications, Test Design, Execution, Reporting etc
- Supervised handling of QA team tasks to ensure quality standards in projects and base ticket management.
- Streamlined project workflows by ensuring effective collaboration with developers and business analysts.
- Team Performance supervision on quality assurance activities on various client web applications, TSYS, and Mainframe.
- Team management, Team Performance Management, appraisals on KPA's.
- Earned accolades for outstanding team performance in 2019, 2022, and 2023.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
Sales Advisor/Team Coach - UK Sales
3 Global Services
02.2011 - 10.2012
- Worked as Sales Advisor for UK post pay customers to acquire new contracts, cross selling broadband products
- Worked as Team Coach, Handling Team, Provide Quality Assurance feedback, Train new joinees.
- UK Sales Division for 3 Global Services
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Team Member
JPMorgan Chase
07.2005 - 09.2010
- Collections process of credit card debts from existing chase card members. Ensured Revenue Protection while maintaining the highest level Customer Satisfaction. Providing payment options or solutions through various payment programs to eligible card members. Maintaining highest level of quality.
- Also handled Sales process of credit card balance transfers products, cross selling credit card security products.
- Handling Collections Process, CSAT and Quality Matrix.
Customer Relations Executive
I2C World
04.2004 - 04.2005
- Facilitated sales of customized Loan Consolidation programs to borrowers of student loans.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
Insurance Advisor
Aviva Life Insurance
04.2003 - 03.2004
- Lead Generation, fixing appointments and closing on the calls through a personal meet with the customer to sell and market various life insurance products according to the needs and suitability of the customer.
- Worked independently and collaboratively in a team environment to achieve sales targets.
Education
B.com -
Chetana College
Mumbai06.2005
Skills
People Skills
Analytical Ability
Persuasion
Team Work
Certification
Manual Testing Process and Management
Interests
Financial Literacy
Training
Timeline
QA Manager
Tata Consultancy Services Ltd
10.2012 - Current
Sales Advisor/Team Coach - UK Sales
3 Global Services
02.2011 - 10.2012
Team Member
JPMorgan Chase
07.2005 - 09.2010
Customer Relations Executive
I2C World
04.2004 - 04.2005
Insurance Advisor
Aviva Life Insurance
04.2003 - 03.2004
B.com -
Chetana College