Boasting 12+ years of experience in the IT industry, I have refined my skills in endpoint management solutions. My expertise centers around EUC windows solutions, threat analysis, risk management, and incident response. Recognized for my unwavering commitment to team collaboration and adaptability in addressing emerging security challenges. Consistently achieved dependable outcomes, safeguarding data integrity and confidentiality.
• Responsible for all endpoint security tools, such as Microsoft Defender AV, MDE, MDI, SentinelOne XDR solution, Tanium, OPSWAT, and SolarWinds Secure FTP, Managing Policies.
• Improvement ideas for the mentioned product.
Successfully migrated from Symantec to SentinelOne XDR solution (end-to-end).
• Provided training to other support teams on security tools, and worked with them as L3 support.
• Provide premier technical support and troubleshooting for end users, ensuring prompt resolution of incidents and tasks.
• Adoption of the latest Microsoft technologies across the FAI ecosystem.
• Collaborate with IT teams to develop and implement strategies for optimizing Windows end-user computing environments.
AZ-900
SC-200
Advance Excel
SCCM 70-696
ITIL v4