Chandrakant Kolase

• Manage and Maintain Office 365 (cloud). Create a new user and assign licenses to maintain user email backup after the service is complete.
• Manage FortiGate Firewall, Wi-Fi routers, and Other Model Router/ Switches. Manage firewall/security systems by establishing and enforcing policies, defining and monitoring access
• Monitors network performance and implements performance tuning when necessary
• Local and Wide Area Network and Network Security Support
• Performs network and security hardware and software maintenance
• Day-to-day check activities.

1. Assisting in research conferences, seminars, and learning programs for online and offline modes.
2. Data Backup (User Data, AD and Email Backup)
3. Server and Windows (Laptop, Desktops) Patch updating and Maintain
4. Giving Support and resolving issues for Laptop, Desktops, Printers, IMac, MacStudio, MacBook, iPhone
5. Setup WebEx and support
6. Installation and giving support STATA, MATLAB, and TALLY.
7. Trend-Micro Anti-virus update and Maintain through Admin console.
8. Maintaining and addressing Firewall, Network, and ISP-related issues.
9. Maintaining all software records with license details
10. Coordinating with our vendors for servicing, delivery, and all other issues related and follow-up (if there are any pending issues) to resolve these as given terms and conditions
11. Maintaining and giving support to IPBX and Bio-metric system.

• Co-ordination with multiple vendors for procurement and AMC (Annual Maintenance Contract).
• Maintaining hardware, electrical, and furniture inventory printing barcode stickers for the same asset inventory, and conducting annual asset audits
• The asset undergoes proper disposal, which may include recycling, selling, or safe
disposal.
• Support Site Location users

• As a System Administrator of engineers in a 10*5 support framework
• Manage and Maintain Office 365 (cloud)
• Manage Sophos Firewall XG 310 and Other Model Router
• We have work in Dell Storage Server NX3230 and standard Server 2016
• Monitors network performance and implements performance tuning when necessary
• Local & Wide Area Network and Network Security Support
• Manage firewall/security systems by establishing and enforcing policies, defining and monitoring access
• Performs network and security hardware and software maintenance
• Day-to-day check activities Sever (Domain Controller, Backup Server, EPO Server) Check Antivirus Updates User Modification and Policy
• Support and resolved (PC, IMAC) Hardware and software (Photoshop, Illustrator, SAP, Tally, Navision Software, Trend Micro Antivirus, Biometric, CCTV, Wi-Fi) related Issues
• We work on SAP system for Vendor, PO & Service Entry Creation
• We coordinate with the SAP Implementation and Storage team to Maintain and work smoothly EUS
• Confer with staff, Users, and management to establish requirements of new system and modification (Like Software Installation, Email configuration, Data backup, and Network Modification, and Maintain the Website (Go, Daddy)
• Support Globally Location (Uganda, Dubai, and Philippines) users.

• As a System Administrator of engineers in a 10*5 support framework
• We have done Sophos Antivirus and Office 365 Implementation (cloud)
• Knowledge about Sophos Firewall XG 230 and SonicWALL NSA 2600
• We have worked with Dell Storage Server 2016 and standard Server 2016
• Monitors network performance and implements performance tuning when necessary
• Local & Wide Area Network and Network Security Support
• Manage firewall/security systems by establishing and enforcing policies, defining and monitoring access
• Performs network and security hardware and software maintenance
• Day-to-day check activities Sever (Domain Controller, Backup Server, EPO Server) Check Antivirus Updates User Modification and policy
• Support and resolved (PC, IMAC) Hardware and software (Photoshop, Illustrator, InDesign, Coral Draw, Wilcom, Tally, SAG, Biometric, Epabx, Vonage) related Issue
• Confer with staff, Users, and management to establish requirements of new system and modification (Like Software Installation, Email configuration (Rackspace), Data backup and Network Modification, and Maintain Website (Go daddy, WebEx).

• As Work on ABB India Limited Side
• On Behalf of IBM (Fort Mumbai)
• Asset Management and Vendor Management: Maintain the IT Asset (IBM Helpdesk Tool)
• Do the necessary modification daily & Update (IMAC)
• Follow the necessary Asset Transfer policy (In case of any asset movement) as per the Company Policy
• Maintain the Eng Attendance, In time & Out time
• Know about all the IT related Vendor details
• Collect their Name, Address, and Contact Details and keep a document
• Know about different vendor's SLA, Escalation Matrix
• Follow the different vendor's Call logging procedure, SLA, and Escalation Matrix and update the Reporting Unit IT Head from time to time Update Call Logging Too
• Raising incident Call and updating of incident DB for lost & Damage Assets by Customer
• As a Technical Support of L1 engineers in a 10
• 6 support framework
• Mail Configuration On iPhone, iPad
• Troubleshooting On MacBook & iMac also iOS Updating
• VIP User call Handled (MD, CMC Member & Outside users
• Configuring Outlook 2013, Lync, Skydive & SharePoint
• Installing, Configuring & troubleshooting of Win 7, Win XP, McAfee Anti-Virus 8.8 & Networking
• Configuration of Lotus Note 8.5.3 & Sametime
• Solve any Relative Query
• Lotus Note Traveler Configuration
• Maintain Backup Media & Update on daily basis
• Work On Wi-Fi Network
• Maintain Video Conference daily & Solve any Relative Query
• Support on Remote Desktop at other Location
• (Nagpur, Nerul)
• Desktop Problems Diagnosis & Resolution with the help of AMC/Hardware
• Responsible for Only IBM Desktop/Laptops (150 Users)
• Accept the act on the support calls /trouble tickets assigned to him
• Work on only IBM Think-Centre Desktops and T & X series Laptop.

• Info Services Retained on Same Side ABB india Limited On Behalf of IBM (Fort Mumbai). the job description has been same.

• As work on TATA Capital Limited Side (Thane Lodha)
• As Work On L1 Support
• Installing, Configuring & troubleshooting of Win 7, Win XP, McAfee Anti-virus & Networking
• Configuration of Outlook and Microsoft Outlook express
• Desktop Problems Diagnosis & Resolution with the help of AMC/Hardware
• Software Vendors
• Responsible for Desktop/Laptops (450 Users)
• Accept the act on the support calls /trouble tickets assigned to him
• Completing all the support call activities assigned to him within the given TAT.

• As Work on Field Eng
• Pc Hardware Installation & Troubleshooting Support Including Printers
• Pc Software installation & Troubleshooting Support (OS & Common Office Application Software)
• Desktop Antivirus Installation & support
• Desktop Problems Diagnosis & Resolution with the help of AMC/Hardware
• Software Vendors
• Accept the act on the support calls /trouble tickets assigned to him
• Completing all the support call activities assigned to him within the given TAT.

• As Work on Active Directory 2000 Server
• Maintain Users Share folder and Backup
• Maintaining Leased Line (MTNL)
• Installing, Configuring & troubleshooting of Win 2000, Win XP, Symantec Anti-virus & Networking
• Installation of PharmaNET, Tally (7.2, 9.0), Eclipse, CorelDraw (12,13 & 14), Adobe Photoshop, ACDSee, Spine payroll, Symantec & McAfee Antivirus Installation, Saaz Recovery Software, Updating Win 2000 & Win XP, Voip Device & WiFi Router Configuration
• Configuration of Outlook and Microsoft Outlook Express
• Knowledge about win 2003 server, Backup, and data server also know active directory
• Lotus Note 8 Clients Configuration
• Responsible for Desktop/Laptops (150 Users)
• Maintaining PC, Laptops and printer inventory.

• As Work on Field Eng
• Installing, Configuring, and troubleshooting of system Win 98, Win XP, Win 2000, Win 2003, and Anti-virus
• Resolving problems faced by Users- related to access to Operating Systems, networks, printers, and hardware levels
• Coordinating with vendors for hardware utilities
• Maintenance of IBM Machines, Laptops, and Printer inventory.