Experienced leader with strong background in Product/Portfolio/Program/Project Management in Banking and Telecom domain for IT Infrastructure and Software Delivery. Known and recognized for adaptability, collaborative approach and commitment to excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Lead Portfolio Management (RFS)
Kyndryl Solutions Pvt Ltd
Pune
09.2021 - Current
Lead a team addressing RFS requirements in Canada's Financial Services Sector, overseeing clients like Scotiabank, Sunlife Insurance, Definity Insurance, and ATCO Ltd. Canada.
Solution Delivery: Pioneer the creation of solutions, aligning with delivery commitments, ensuring strict adherence to response times, and consistently exceeding client expectations
Client Satisfaction: Engage in close collaboration with account leadership and clients across multiple accounts to ensure overall client satisfaction and seamlessly oversee end-to-end RFS delivery
Proposal Quality Assurance: Conduct meticulous reviews of proposals, ensuring an unwavering commitment to the quality of solutions that not only meet but surpass customer expectations
Multi-Account Management: Work closely with account leadership and clients across multiple accounts to ensure overall client satisfaction and end-to-end RFS delivery
Escalation Point: Serve as the foremost point of escalation for proposal writers and solution architects, swiftly addressing challenges and ensuring prompt resolution for optimal project execution
Program Manager
IBM India Pvt. Ltd
Pune
03.2011 - 08.2021
Managed diverse programs and complex projects for key clients: Schneider Electric (Europe), Vodafone India, Bank of Montreal (Canada), CLARO Colombia (South America), Molina Healthcare California (USA), and Idea Cellular (India)
Received client appreciation for achieving 'Right First Time, Every Time' for all 4 drops
Data Center Consolidation & Modernization: Led an 18-month initiative for intricate data center consolidation, optimization, and modernization, applying advanced virtualization to meet On-Demand Business requirements
Migration & Transformation: Streamlined migration of 2 data centers, 320+ applications/instances, sunsetted 40+ applications, and migrated 4100+ OS instances/subsystems with 80+ links/ports, minimizing business impact
Resource Optimization: Identified and completed computing optimization, including 2000 vCPU and 2 PB storage post- DC consolidation
Telecom Billing System DR Setup: Established a Disaster Recovery setup for the Telecom Billing (Infra + Application) system across 4 drops (23 Circles) in India, achieving RTO/RPO well within limits
Successful Delivery of IT Infrastructure Programs/Projects: Successfully executed 85+ IT infrastructure programs/projects, encompassing infrastructure build, hardware/software upgrades, and cloud migrations
Complex Program Management: Managed complex programs with 20+ teams' involvement, ensuring no major impact on business continuity
IN Upgrade and Migration Project: Completed a mammoth Intelligent Network (IN) upgrade and migration project, receiving appreciation for excellent teamwork, meticulous planning, and management oversight
Database Migration: Led the migration from SQL, DB2, and Oracle to Netezza, a powerful and highly parallelized Data Warehousing system
Global Recognition: Received appreciation from the Program Director, Worldwide Segment Services Lead, and Lab Services Leader for effective tracking, execution, and delivery of projects
Sr. Project Manager
Tech Mahindra Ltd
Pune
07.2006 - 10.2010
Led a 130+ resource team across three BTGS UK delivery hubs: BFG - Central Repository, DI, and DQ, including BFG IMS and DCMO Online
Delivery Model Transformation: Established the strategy and roadmap for transforming the delivery model from Waterfall to Agile delivery, ensuring adaptability and responsiveness to changing project needs
Project Delivery: Oversaw the successful delivery of projects, meeting specified goals and objectives
Efficiently managed project resources, and optimized allocation for maximum productivity by managing budgets and timelines
Client Satisfaction and Improvement: Achieved high levels of client satisfaction through effective project management
Drove innovation and continuous improvement initiatives within project management processes
Customer Satisfaction Improvement: Successfully improved customer satisfaction ratings from 4.3 to 4.8 out of 5, acknowledging the effectiveness of implemented strategies and operational improvements
Sr. Project Manager
Onward Eservices Ltd
Mumbai
10.2003 - 06.2006
Distributed Core Banking Solution (BANK Bricks) Delivery: Ensure BANK Bricks' success within timelines and budget
Monitor progress, identify, and mitigate risks for product success
PLUTUS BAS Enhancement: Oversee PLUTUS BAS enhancements, maintenance, and transformation to Linux/Oracle
Ensure seamless, cost-efficient updates for evolving needs, enhancing performance, and reducing operational costs
Vendor Solution Replacement: Successfully replace other solutions with PLUTUS 7
X, demonstrating superiority and efficiency
Manage the transition to ensure minimal disruption to ongoing operations
Training and Knowledge Transfer: Facilitate training programs for end-users and support teams to ensure a smooth transition to new systems
Promote knowledge transfer within the team to build expertise and reduce dependencies
Post-Implementation Support: Ensure post-implementation support for optimal system performance
Collaborate with support teams to establish efficient troubleshooting and issue resolution
Sr. Manager Development
Kale Consultants Ltd
Mumbai
04.1995 - 09.2003
Client Management: Managed product development for key clients: United Western Bank, Ratnakar Bank, Greater Bombay Co-operative Bank, Hasti Co-operative Bank, Punjab National Bank, Bank of Maharashtra, Vita Merchant Co- Operative Bank, Janata Bank, Rupee Co-operative Bank, Shahada People Co-Operative Bank, Dhule DCC Bank, and Capital Local Area Bank
Product and Development Oversight: Managed product development, ensuring alignment with client needs and industry standards
Led PLUTUS transition to TC4 (TCS Solution) and Finacle (Infosys Solution) through gap analysis and automation
Strategic Analysis: Conducted thorough product gap analysis to identify areas for improvement and automation, enhancing overall efficiency and client satisfaction
Collaboration and Communication: Fostered effective communication and collaboration with clients and internal teams to ensure seamless product transitions and client satisfaction
Software Development: Design, code, test, and implement software solutions based on project requirements
Ensure adherence to coding standards and best practices
Bug Fixing and Maintenance: Identify and troubleshoot software defects, providing timely bug fixes and maintenance
Collaborate with the testing team to ensure software reliability
Documentation: Create and maintain technical documentation for developed software, including code documentation and user guides
Quality Assurance: Ensure the delivery of high-quality software by conducting thorough testing and participating in quality assurance processes
Customer Support: Provide technical support to end-users, addressing inquiries and resolving issues related to software functionality
Lecturer
Sys Computers Dombivli
Ichalkaranji
07.1993 - 03.1995
Inhouse Software development and training.
Education
Master of Computer Applications -
Shivaji University
Kolhapur, India
05-1993
B.Sc - Electronics
Willingdon College
Sangli, India
05-1990
Skills
Budgeting & Cost Optimization
Resource/Capacity Management
Risk Management
Presales Support
People Management
Process Automation
Governance & Reporting
Communicator
Innovator
Collaborator
Analytical / Thinker
Team player
Certification
PMI- PMP
PMI-ACP
AWS Certified Cloud Practitioner
IBM Cloud Migration Factory
GSDC Blockchain professional
IBM Blockchain Essentials
IBM Docker Essentials
Technical Forte
Hands On: C, SCO UNIX, INFORMIX (SE, ESQL/C, C-ISAM), SCO Fox Base+
Project Management: VB/ Visual C++/MSMQ/ XML/MS SQL Server 7.0/ Windows 2000 Server/ Linux | Project Delivered: Oracle / Core Java/J2EE/XML/ASP/ .Net
Training and Workshops
Journey to Cloud
Agile -Train the Trainer.
Delivery Management
Quantitative Project Management
Experiencing Leadership
Building High-Performance Team
Subordinate Development
Join the Dots
Accomplishments
Star Team Award for outstanding performance of "Rainbow-Data Center Migration" project team from IBM India Executive Director.
Manager's Choice Award for putting client first, Successful execution of Rainbow 'NDC3 migration' projects for critical Applications, Infra, Network and Security.
Account Leadership Appreciation for delivering Exceptional Service (Focused), recognized by IBM leadership and Schneider Leadership.
Project Services Leadership Appreciation for driving end-to-end project to meet client expectations, overcoming roadblocks and challenges assisting us deliver value to customers every time, and pushing limits to provide exemplary services to clients and sustaining effort to drive towards 'Client Success'.
Manager's Choice Award for good preparation and collaboration with teams, displaying great leadership in this complicated execution of INFORMATICA Upgrade project.
Shine-Achievement Award (Most Valuable Player) for successful implementation of Disaster Recovery (DR) setup for Telecom billing system.
STAR Performer for outstanding contribution in a quarter.
Manager's Choice Award for tirelessly reinvent company and ourselves.
Volunteer Experience
Played a significant role as the Agile Champion for Europe Project Services, making substantial contributions to Agile initiatives.
Conducted internal audits and performed Function Point reviews of projects at the organizational level as part of the quarterly compliance practices.
·As Training Cabinet of Tech Mahindra's BTGS business, identified and catered to the training needs of 700+ employees.
Key LinkedIn Appreciations
Dr Selvam K: Chandrakant is an excellent program manager and is someone who excels in interacting with multiple teams(e.g. for execution of complex datacenter migration from two different cities to new site which includes technology refresh, transform applications and lift & shift model). He worked under my leadership on Fast track projects during the period from Jun'2017 to Mar'2019. He was not only instrumental in making the program a success he also led the team to their successful ground-breaking delivery.
Atul Panditrao: Chandrakant is very committed to the task. He goes in detail, understands, and delivers. He has good delivery management, project management skills. He is good team player and subordinates work very well with him.
Subhasis Sanyal: Chandrakant successfully streamlined, managed, coached, and presented our BT account's overall cross-functional team's efforts and offshore deliverable in the execution of agile-scrum processes over the multiple and concurrent products' life-cycles respective BTGS line-of businesses.
Punit Jain: Chandrakant has an eye for details. He has great client interaction skills, along with the sound retail-banking domain & technical skills. Great people manager & was able to complete the job/ get the work done, on time, every time.
Shirish Joshi: Chandrakant worked on Kale Banking Products. He is technically very sound. His knowledge of INFORMIX was excellent and was having good command on the same. He was very good in 'C'. With Kale products he has acquired very good knowledge of Banking Domain and was preferred resource for the customers. His written skills and technical documentation skills like design specifications, lower-level design was excellent.
Service Delivery Manager at IBM INDIA PVT. LTD / Kyndryl Solutions Pvt. LTD.Service Delivery Manager at IBM INDIA PVT. LTD / Kyndryl Solutions Pvt. LTD.
Automation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel IndiaAutomation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel India