Summary
Overview
Work History
Education
Skills
Certification
Technical Forte
Training and Workshops
Accomplishments
Volunteer Experience
Key LinkedIn Appreciations
Timeline
Generic
CHANDRAKANT MALI

CHANDRAKANT MALI

Pune

Summary

Experienced leader with strong background in Product/Portfolio/Program/Project Management in Banking and Telecom domain for IT Infrastructure and Software Delivery. Known and recognized for adaptability, collaborative approach and commitment to excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Senior Lead Portfolio Management (RFS)

Kyndryl Solutions Pvt Ltd
Pune
09.2021 - Current
  • Lead a team addressing RFS requirements in Canada's Financial Services Sector, overseeing clients like Scotiabank, Sunlife Insurance, Definity Insurance, and ATCO Ltd. Canada.
  • Solution Delivery: Pioneer the creation of solutions, aligning with delivery commitments, ensuring strict adherence to response times, and consistently exceeding client expectations
  • Client Satisfaction: Engage in close collaboration with account leadership and clients across multiple accounts to ensure overall client satisfaction and seamlessly oversee end-to-end RFS delivery
  • Proposal Quality Assurance: Conduct meticulous reviews of proposals, ensuring an unwavering commitment to the quality of solutions that not only meet but surpass customer expectations
  • Multi-Account Management: Work closely with account leadership and clients across multiple accounts to ensure overall client satisfaction and end-to-end RFS delivery
  • Escalation Point: Serve as the foremost point of escalation for proposal writers and solution architects, swiftly addressing challenges and ensuring prompt resolution for optimal project execution

Program Manager

IBM India Pvt. Ltd
Pune
03.2011 - 08.2021
  • Managed diverse programs and complex projects for key clients: Schneider Electric (Europe), Vodafone India, Bank of Montreal (Canada), CLARO Colombia (South America), Molina Healthcare California (USA), and Idea Cellular (India)
  • Received client appreciation for achieving 'Right First Time, Every Time' for all 4 drops
  • Data Center Consolidation & Modernization: Led an 18-month initiative for intricate data center consolidation, optimization, and modernization, applying advanced virtualization to meet On-Demand Business requirements
  • Migration & Transformation: Streamlined migration of 2 data centers, 320+ applications/instances, sunsetted 40+ applications, and migrated 4100+ OS instances/subsystems with 80+ links/ports, minimizing business impact
  • Resource Optimization: Identified and completed computing optimization, including 2000 vCPU and 2 PB storage post- DC consolidation
  • Telecom Billing System DR Setup: Established a Disaster Recovery setup for the Telecom Billing (Infra + Application) system across 4 drops (23 Circles) in India, achieving RTO/RPO well within limits
  • Successful Delivery of IT Infrastructure Programs/Projects: Successfully executed 85+ IT infrastructure programs/projects, encompassing infrastructure build, hardware/software upgrades, and cloud migrations
  • Complex Program Management: Managed complex programs with 20+ teams' involvement, ensuring no major impact on business continuity
  • IN Upgrade and Migration Project: Completed a mammoth Intelligent Network (IN) upgrade and migration project, receiving appreciation for excellent teamwork, meticulous planning, and management oversight
  • Database Migration: Led the migration from SQL, DB2, and Oracle to Netezza, a powerful and highly parallelized Data Warehousing system
  • Global Recognition: Received appreciation from the Program Director, Worldwide Segment Services Lead, and Lab Services Leader for effective tracking, execution, and delivery of projects

Sr. Project Manager

Tech Mahindra Ltd
Pune
07.2006 - 10.2010
  • Led a 130+ resource team across three BTGS UK delivery hubs: BFG - Central Repository, DI, and DQ, including BFG IMS and DCMO Online
  • Delivery Model Transformation: Established the strategy and roadmap for transforming the delivery model from Waterfall to Agile delivery, ensuring adaptability and responsiveness to changing project needs
  • Project Delivery: Oversaw the successful delivery of projects, meeting specified goals and objectives
  • Efficiently managed project resources, and optimized allocation for maximum productivity by managing budgets and timelines
  • Client Satisfaction and Improvement: Achieved high levels of client satisfaction through effective project management
  • Drove innovation and continuous improvement initiatives within project management processes
  • Customer Satisfaction Improvement: Successfully improved customer satisfaction ratings from 4.3 to 4.8 out of 5, acknowledging the effectiveness of implemented strategies and operational improvements

Sr. Project Manager

Onward Eservices Ltd
Mumbai
10.2003 - 06.2006
  • Distributed Core Banking Solution (BANK Bricks) Delivery: Ensure BANK Bricks' success within timelines and budget
  • Monitor progress, identify, and mitigate risks for product success
  • PLUTUS BAS Enhancement: Oversee PLUTUS BAS enhancements, maintenance, and transformation to Linux/Oracle
  • Ensure seamless, cost-efficient updates for evolving needs, enhancing performance, and reducing operational costs
  • Vendor Solution Replacement: Successfully replace other solutions with PLUTUS 7
  • X, demonstrating superiority and efficiency
  • Manage the transition to ensure minimal disruption to ongoing operations
  • Training and Knowledge Transfer: Facilitate training programs for end-users and support teams to ensure a smooth transition to new systems
  • Promote knowledge transfer within the team to build expertise and reduce dependencies
  • Post-Implementation Support: Ensure post-implementation support for optimal system performance
  • Collaborate with support teams to establish efficient troubleshooting and issue resolution

Sr. Manager Development

Kale Consultants Ltd
Mumbai
04.1995 - 09.2003
  • Client Management: Managed product development for key clients: United Western Bank, Ratnakar Bank, Greater Bombay Co-operative Bank, Hasti Co-operative Bank, Punjab National Bank, Bank of Maharashtra, Vita Merchant Co- Operative Bank, Janata Bank, Rupee Co-operative Bank, Shahada People Co-Operative Bank, Dhule DCC Bank, and Capital Local Area Bank
  • Product and Development Oversight: Managed product development, ensuring alignment with client needs and industry standards
  • Led PLUTUS transition to TC4 (TCS Solution) and Finacle (Infosys Solution) through gap analysis and automation
  • Strategic Analysis: Conducted thorough product gap analysis to identify areas for improvement and automation, enhancing overall efficiency and client satisfaction
  • Collaboration and Communication: Fostered effective communication and collaboration with clients and internal teams to ensure seamless product transitions and client satisfaction
  • Software Development: Design, code, test, and implement software solutions based on project requirements
  • Ensure adherence to coding standards and best practices
  • Bug Fixing and Maintenance: Identify and troubleshoot software defects, providing timely bug fixes and maintenance
  • Collaborate with the testing team to ensure software reliability
  • Documentation: Create and maintain technical documentation for developed software, including code documentation and user guides
  • Quality Assurance: Ensure the delivery of high-quality software by conducting thorough testing and participating in quality assurance processes
  • Customer Support: Provide technical support to end-users, addressing inquiries and resolving issues related to software functionality

Lecturer

Sys Computers Dombivli
Ichalkaranji
07.1993 - 03.1995
  • Inhouse Software development and training.

Education

Master of Computer Applications -

Shivaji University
Kolhapur, India
05-1993

B.Sc - Electronics

Willingdon College
Sangli, India
05-1990

Skills

  • Budgeting & Cost Optimization
  • Resource/Capacity Management
  • Risk Management
  • Presales Support
  • People Management
  • Process Automation
  • Governance & Reporting
  • Communicator
  • Innovator
  • Collaborator
  • Analytical / Thinker
  • Team player

Certification

  • PMI- PMP
  • PMI-ACP
  • AWS Certified Cloud Practitioner
  • IBM Cloud Migration Factory
  • GSDC Blockchain professional
  • IBM Blockchain Essentials
  • IBM Docker Essentials

Technical Forte

Hands On: C, SCO UNIX, INFORMIX (SE, ESQL/C, C-ISAM), SCO Fox Base+

Project Management: VB/ Visual C++/MSMQ/ XML/MS SQL Server 7.0/ Windows 2000 Server/ Linux | Project Delivered: Oracle / Core Java/J2EE/XML/ASP/ .Net

Training and Workshops

  • Journey to Cloud
  • Agile -Train the Trainer.
  • Delivery Management
  • Quantitative Project Management
  • Experiencing Leadership
  • Building High-Performance Team
  • Subordinate Development
  • Join the Dots

Accomplishments

  • Star Team Award for outstanding performance of "Rainbow-Data Center Migration" project team from IBM India Executive Director.
  • Manager's Choice Award for putting client first, Successful execution of Rainbow 'NDC3 migration' projects for critical Applications, Infra, Network and Security.
  • Account Leadership Appreciation for delivering Exceptional Service (Focused), recognized by IBM leadership and Schneider Leadership.
  • Project Services Leadership Appreciation for driving end-to-end project to meet client expectations, overcoming roadblocks and challenges assisting us deliver value to customers every time, and pushing limits to provide exemplary services to clients and sustaining effort to drive towards 'Client Success'.
  • Manager's Choice Award for good preparation and collaboration with teams, displaying great leadership in this complicated execution of INFORMATICA Upgrade project.
  • Shine-Achievement Award (Most Valuable Player) for successful implementation of Disaster Recovery (DR) setup for Telecom billing system.
  • STAR Performer for outstanding contribution in a quarter.
  • Manager's Choice Award for tirelessly reinvent company and ourselves.

Volunteer Experience

  • Played a significant role as the Agile Champion for Europe Project Services, making substantial contributions to Agile initiatives.
  • Conducted internal audits and performed Function Point reviews of projects at the organizational level as part of the quarterly compliance practices.
  • ·As Training Cabinet of Tech Mahindra's BTGS business, identified and catered to the training needs of 700+ employees.

Key LinkedIn Appreciations

  • Dr Selvam K: Chandrakant is an excellent program manager and is someone who excels in interacting with multiple teams(e.g. for execution of complex datacenter migration from two different cities to new site which includes technology refresh, transform applications and lift & shift model). He worked under my leadership on Fast track projects during the period from Jun'2017 to Mar'2019. He was not only instrumental in making the program a success he also led the team to their successful ground-breaking delivery.
  • Atul Panditrao: Chandrakant is very committed to the task. He goes in detail, understands, and delivers. He has good delivery management, project management skills. He is good team player and subordinates work very well with him.
  • Subhasis Sanyal: Chandrakant successfully streamlined, managed, coached, and presented our BT account's overall cross-functional team's efforts and offshore deliverable in the execution of agile-scrum processes over the multiple and concurrent products' life-cycles respective BTGS line-of businesses.
  • Punit Jain: Chandrakant has an eye for details. He has great client interaction skills, along with the sound retail-banking domain & technical skills. Great people manager & was able to complete the job/ get the work done, on time, every time.
  • Shirish Joshi: Chandrakant worked on Kale Banking Products. He is technically very sound. His knowledge of INFORMIX was excellent and was having good command on the same. He was very good in 'C'. With Kale products he has acquired very good knowledge of Banking Domain and was preferred resource for the customers. His written skills and technical documentation skills like design specifications, lower-level design was excellent.

Timeline

Senior Lead Portfolio Management (RFS)

Kyndryl Solutions Pvt Ltd
09.2021 - Current

Program Manager

IBM India Pvt. Ltd
03.2011 - 08.2021

Sr. Project Manager

Tech Mahindra Ltd
07.2006 - 10.2010

Sr. Project Manager

Onward Eservices Ltd
10.2003 - 06.2006

Sr. Manager Development

Kale Consultants Ltd
04.1995 - 09.2003

Lecturer

Sys Computers Dombivli
07.1993 - 03.1995

Master of Computer Applications -

Shivaji University

B.Sc - Electronics

Willingdon College
CHANDRAKANT MALI