Chandrakant Patil

Experienced Windows Desktop Support Engineer with 5+ years of experience in server maintenance and administration. Proven ability to troubleshoot and solve complex server issues. installing, upgrading, and configuring innovative programs on Windows operating systems, as well as offering technical support to enhance processes and minimize business interruptions

• Diploma Hardware Networking Certificate issued by BITS Institute.
• Six Sigma Green and Black Belt certified

• Troubleshoot technology issues.
• Install and maintain equipment and software.
• Ask questions to pinpoint the problem.
• Perform remote troubleshooting.
• Help new employees set up their workstations.
• Maintain and upgrade equipment as needed.
• Train new employees to use a company's software and apps.
• Work with existing vendors to evaluate new technology.
• Respond to ad hoc and urgent requests.
• Advise executives on the best technological solutions for an organization.
• Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
• Test, install and set up application programs on user workstations.
• Test network connections.
• Train end users when new software or IT regulations arrive at a company
• Monitoring and maintaining equipment to ensure optimal performance
• Protecting data by preventing the overheating of equipment and data centre components
• Reviewing network processes to ensure the smooth flow of data
• Working with software and network engineering groups on network efficiency and cybersecurity
• Preventing the loss of data or damage to servers by being proactive
• Keeping security settings up to date to avoid unauthorized access to network systems and servers
• Running hardware diagnostics and replacing faulty components
• Working with data centre personnel and clients to troubleshoot issues
• Keeping detailed records of all work activities, including changes in configurations or settings
• Maintaining reports on the repair and maintenance history of network equipment
• Documenting server failures and downtimes
• Maintaining equipment inventory records
• Documenting data centre processes and keeping activity logs
• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network-related issues.Assist users with setting up new devices, software installations, and system configurations.
• Windows Installation and Mac OS.
• Installing and configuring Linux operating systems and applications.
• Monitoring and maintaining system performance, security, and availability.
• Managing storage, backup, and recovery systems. Managing user accounts and permissions
• Prioritize and manage helpdesk tickets to ensure timely resolution of issues.
• Escalate complex problems to appropriate teams and follow up on issue resolution.
• Maintain accurate records of helpdesk interactions and resolutions.
• Troubleshoot and resolve hardware problems, including desktops, laptops, printers, and peripherals.
• Assist with software-related issues, including installations, updates, and compatibility problems.
• Conduct user training sessions to enhance end-users' understanding of technology and systems.
• Create and update user documentation and guides to promote self-help solutions.
• Assist in the maintenance and administration of IT infrastructure, including servers, networks, and security systems.
• Collaborate with IT teams to implement and support IT projects.
• Ensure compliance with IT security policies and procedures.
• Assist in the implementation and monitoring of security measures to Protect against data breaches and unauthorized access.