Chandrakant Salame
Rajura
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Manager
HDFC Bank
Rajura
07.2015 - 01.2025
- Supervise & Monitor branch staff
- Authorize all transactions
- Branch administration and /lobby Management
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Generate business cross sell and monitor cross sales of branch staff
- Enhancing the value of existing accounts
- Retention of existing portfolio
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Penetration of saving Accounts on non-liability customers
- Ensure that all letter are adequately trained on the products of the bank
- Monitor staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitor of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Reconciliation and maintenance of suspense accounts register as per the required formatted
- Branch Operations and Audit Compliance
Manager customer service and operation
Indusind Bank Ltd
Gijavane
06.2013 - 07.2015
- Supervise & Monitor branch staff
- Authorize all transactions
- Branch administration and /lobby Management
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Generate business cross sell and monitor cross sales of branch staff
- Enhancing the value of existing accounts
- Retention of existing portfolio
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Penetration of saving Accounts on non-liability customers
- Ensure that all letter are adequately trained on the products of the bank
- Monitor staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitor of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Reconciliation and maintenance of suspense accounts register as per the required formatted
- Branch Operations and Audit Compliance
Relationship Manager
INDIA INFOLINE LTD
Rajura
05.2011 - 05.2013
- Managing the High Net worth customers.
- Profiling Customers and provide financial products to meet customer needs.
- Ensuring the highest levels of service to the high net worth customers
- Providing financial planning & Investment Advise
- One point contact for all requirement of customers and servicing customers
Customer Service Officer (Teller)
ICICI BANK LTD
Guntur
10.2008 - 04.2011
- Responsible for cash and customer transaction
- Cash Receipts, Deposits & Payment, Cash balancing
- Handling the Banking System
- Vault custodian
- Filing of End of day (EOD) Reports
- Handling Non-Cash transactions like Fund transfer etc
- Register updating on EOD Cash position, Instruments issued etc
- Responsible for high quality service, customer relationship management, Queue Management & Branch Audit & compliance
- High Attention to detail, accuracy as well as customer service orientation
Education
POST GRADUTE DIPLOMA IN BANING AND OPERATION -
BACHELOR OF SCIENCE - PCM
INTERMEDIATE -
Skills
- MS-CIT
- Good Knowledge on internet browsing
- Branch operations
- Customer relationship management
- Staff productivity monitoring
- Audit compliance
- Business development
- Financial planning
- Service excellence
- Problem solving
- Effective communication
- Change management
- Team leadership
- Relationship building
- Clear communication
- Verbal and written communication
- Lead generation
- Competitor research
- Workforce management
- Innovation management
- Staff training and development
- Staff development
- Coaching and mentoring
- Budget control
- Vendor management
- Operations management
- Staff management
Hobbies and Interests
- Watching & playing cricket
- Listening music
- Watching movies
Strength
- Good communication skills
- Hardworking & willing to learn
- Confident & Quick decision maker
- Punctual & Dedicated
Personal Information
- Father's Name: Ramaji Salame
- Mother's Name: Kundatai Salame
- Date of Birth: 11/06/84
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
Hindi
Advanced
C1
English
Advanced
C1
Disclaimer
I hereby declare that above information is correct to the best of my knowledge and belief.
Timeline
Manager - HDFC Bank
07.2015 - 01.2025
Manager customer service and operation - Indusind Bank Ltd
06.2013 - 07.2015
Relationship Manager - INDIA INFOLINE LTD
05.2011 - 05.2013
Customer Service Officer (Teller) - ICICI BANK LTD
10.2008 - 04.2011
NIIT INSTITUTE - POST GRADUTE DIPLOMA IN BANING AND OPERATION,
R.S.T.M. NAGPUR UNIVERSITY - BACHELOR OF SCIENCE, PCM
NAGPUR BOARD - INTERMEDIATE,
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