IDS
CHANDRAKANT VERMA
Hotelier
FARIDABAD
Summary
To obtain challenging and responsible position in an organization wherein I contribute to the successful growth of an organization using my abilities and knowledge. "There is always a better way of doing things" is the common belief.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Front Office Team Leader
Bloom Hotel, Imperative Hospitality PVT.LTD
gurgaon
12.2022 - 06.2023
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Office Executive
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTD
New Delhi
02.2022 - 11.2022
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Updated reports, managed accounts, and generated reports for company database.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Office Supervisor
ANILA BOUTIQUE HOTEL, MAISON STAYS PVT
New Delhi
01.2019 - 12.2020
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Dispersed petty cash to employees and collected and managed receipts.
- Created, prepared, and delivered reports to various departments.
Front Office Assistant
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLP
New Delhi
09.2017 - 01.2019
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Receptionist
Godwin Hotel & Resort (Redifining Hospitality)
Goa
08.2016 - 08.2017
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
BSCHMCTT -
Heritage Institute Of Hotel And Tourism
10th - undefined
Rajasthan Board Ajmer
10+2 - undefined
Rajasthan Board Ajmer
B.A. - undefined
Rajasthan University
diploma - Retail Management
PTU university
diploma - Aviation
PTU university
Skills
Call forwarding
Software
Hot Soft
Genius
PMS
Excel
Interests
Make new friend
Watching Movies
Traveling
Additional Information
D.O.B - 03 feb 1988
Father's name - Late Kedar Lal Verma
Mother's name - Kamala Devi
Marital status - Married
Nationality - Indian
Sex - Male
Timeline
Front Office Team Leader
Bloom Hotel, Imperative Hospitality PVT.LTD
12.2022 - 06.2023
Front Office Executive
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTD
02.2022 - 11.2022
Front Office Supervisor
ANILA BOUTIQUE HOTEL, MAISON STAYS PVT
01.2019 - 12.2020
Front Office Assistant
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLP
09.2017 - 01.2019
Front Receptionist
Godwin Hotel & Resort (Redifining Hospitality)
08.2016 - 08.2017
BSCHMCTT -
Heritage Institute Of Hotel And Tourism
10th - undefined
Rajasthan Board Ajmer
10+2 - undefined
Rajasthan Board Ajmer
B.A. - undefined
Rajasthan University
diploma - Retail Management
PTU university
diploma - Aviation
PTU university
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