IDS
CHANDRAKANT VERMA
Hotelier
FARIDABAD
Summary
To obtain challenging and responsible position in an organization wherein I contribute to the successful growth of an organization using my abilities and knowledge. "There is always a better way of doing things" is the common belief.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Front Office Team Leader
Bloom Hotel, Imperative Hospitality PVT.LTD
gurgaon
12.2022 - 06.2023
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Office Executive
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTD
New Delhi
02.2022 - 11.2022
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Updated reports, managed accounts, and generated reports for company database.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Office Supervisor
ANILA BOUTIQUE HOTEL, MAISON STAYS PVT
New Delhi
01.2019 - 12.2020
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Dispersed petty cash to employees and collected and managed receipts.
- Created, prepared, and delivered reports to various departments.
Front Office Assistant
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLP
New Delhi
09.2017 - 01.2019
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Receptionist
Godwin Hotel & Resort (Redifining Hospitality)
Goa
08.2016 - 08.2017
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
BSCHMCTT -
Heritage Institute Of Hotel And Tourism
10th - undefined
Rajasthan Board Ajmer
10+2 - undefined
Rajasthan Board Ajmer
B.A. - undefined
Rajasthan University
diploma - Retail Management
PTU university
diploma - Aviation
PTU university
Skills
Call forwarding
Departmental support
Meeting scheduling
Office supplies inventory management
Documentation and control
Opening and closing offices
Staff Management
Software
Hot Soft
Genius
PMS
Excel
Interests
Make new friend
Watching Movies
Traveling
Additional Information
D.O.B - 03 feb 1988
Father's name - Late Kedar Lal Verma
Mother's name - Kamala Devi
Marital status - Married
Nationality - Indian
Sex - Male
Timeline
Front Office Team Leader
Bloom Hotel, Imperative Hospitality PVT.LTD
12.2022 - 06.2023
Front Office Executive
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTD
02.2022 - 11.2022
Front Office Supervisor
ANILA BOUTIQUE HOTEL, MAISON STAYS PVT
01.2019 - 12.2020
Front Office Assistant
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLP
09.2017 - 01.2019
Front Receptionist
Godwin Hotel & Resort (Redifining Hospitality)
08.2016 - 08.2017
BSCHMCTT -
Heritage Institute Of Hotel And Tourism
10th - undefined
Rajasthan Board Ajmer
10+2 - undefined
Rajasthan Board Ajmer
B.A. - undefined
Rajasthan University
diploma - Retail Management
PTU university
diploma - Aviation
PTU university