Chandrakanta Murudi
Bengaluru
Summary
Dynamic personality with over 13 years of experience driving operational excellence and team performance in the hospitality sector. Proven ability to cultivate strong partnerships, leading to increased revenue and customer loyalty through strategic business planning. Expertise in team development and customer service, consistently enhancing productivity and satisfaction levels. Committed to optimizing processes for cost efficiency, and improved profitability, ensuring sustainable growth and success in competitive environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Viaansh Hospitality Pvt.Ltd
Bengaluru
07.2023 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Built and managed a high-performance team that achieved all key performance indicators.
- Established and maintained strong relationships with business partners to identify new opportunities, and drive growth.
- Analyzed customer feedback and usage data to identify areas for improvement, and develop strategies to increase customer loyalty.
Operations Manager
Watsons
Bengaluru
09.2021 - 06.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints and disputes in a timely manner.
- Developed and implemented a customer service strategy that improved customer satisfaction.
Asst. Operation Manager
The Bar Stock Exchange
Bengaluru
05.2018 - 03.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily operations, maintaining efficiency and quality standards.
Floor Manager
Big Pitcher
Bengaluru
09.2017 - 04.2018
Restaurant Manager
Gillys
Bengaluru
04.2016 - 08.2017
Captain
Windmills Craftworks
Bengaluru
08.2013 - 04.2016
Floor Supervisor
Arbor Brewing Company
Bengaluru
02.2013 - 08.2013
Captain
Three Quarter Chinese
Bengaluru
12.2011 - 02.2013
Job Training
Hotel Celebration
Jaipur
12.2010 - 11.2011
Industrial Training
Green Park
Visakhapatnam
06.2010 - 11.2010
Education
High School Diploma -
Xavier Collage of Hotel Management
Odisha,India10-2010
CHSE Commerce
Mangala Mahavidyalaya
Puri,India04-2009
BSE
Chitreswari High School
Puri,India03-2007
Skills
- Administrative skills
- Efficient multi-tasker
- Financial document control
- Budget allocation
- Organizational development
- Sales
Certification
- Food Safety Supervisor Cirtificate
Languages
Odia
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Affiliations
- Reading books
- Playing cricket
- Riding Bike
Timeline
General Manager
Viaansh Hospitality Pvt.Ltd
07.2023 - Current
Operations Manager
Watsons
09.2021 - 06.2023
Asst. Operation Manager
The Bar Stock Exchange
05.2018 - 03.2021
Floor Manager
Big Pitcher
09.2017 - 04.2018
Restaurant Manager
Gillys
04.2016 - 08.2017
Captain
Windmills Craftworks
08.2013 - 04.2016
Floor Supervisor
Arbor Brewing Company
02.2013 - 08.2013
Captain
Three Quarter Chinese
12.2011 - 02.2013
Job Training
Hotel Celebration
12.2010 - 11.2011
Industrial Training
Green Park
06.2010 - 11.2010
- Food Safety Supervisor Cirtificate
High School Diploma -
Xavier Collage of Hotel Management
CHSE Commerce
Mangala Mahavidyalaya
BSE
Chitreswari High School
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