Chandrakanth Gali
Sr.representative, Operations
Bangalore
Summary
Multi-tasking Senior Representative offering more than 2.9 years' expertise in communication, problem solving,technical support. A team-oriented individual thriving on challenges. Promoting a background working for companies in the telecommunication and IT sector.
Overview
3
3
years of professional experience
3
3
Language
Work History
Sr. Representative Operations
Concentrix
04.2025 - Current
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Achieved successful resolution of escalated issues during periods of high call and chat volume.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
NOC engineer
ITTSTAR global service
02.2022 - 11.2024
- Currently employed as a Cloud NOC Engineer at ITTSTAR global services PVT LTD, where I oversee the management and maintenance of cloud infrastructure and networkings. Engaging with cross-functional teams to ensure optimal performance, scalability, and availability of cloud-based applications.
- Cloud Infrastructure Management: Responsible for managing and maintaining cloud infrastructure, including provisioning and configuration of virtual machines, storage, and network resources.
- Monitoring and Troubleshooting: Proactively identifying and resolving performance issues and outages by monitoring cloud-based applications and infrastructure.
- Security and Compliance: Implementing security measures and best practices to ensure data privacy and compliance with regulatory requirements.
- Backup and Recovery: Ensuring proper backup procedures are in place and conducting regular tests to verify the ability to recover from data loss or system failures.
- Communication: Coordinating with other IT teams, vendors, and stakeholders to address network issues and implement solutions effectively
- Reporting: Generating reports on network performance, incidents, and trends to inform management and guide decision-making.
- User Support: Providing support to end-users and resolving network-related issues affecting their productivity.
Education
Bachelor of Science(B.s) - cloud computing and big data
REVA University
11.2022
Higher secondary education - PCMC
Reva Independent PU college
05.2016
Secondary education - undefined
Narayana E-techno school
05.2014
Skills
Cloud Computing, Infrastructure Management, Monitoring Tools(zabbix, pager duty, splunk, aws cloudwatch), Google cloud platform, AWS cloud, Security Best Practices, ticketing tool(salesforce,jira), Incident Resolution, Data Protection Compliance
Relationship building
Project management
Performance analysis
Customer rapport
Customer support
Client services
Technical troubleshooting
Performance tracking
Retention strategies
Performance improvement
Sales support
Revenue generation
Timeline
Sr. Representative Operations
Concentrix
04.2025 - Current
NOC engineer
ITTSTAR global service
02.2022 - 11.2024
Higher secondary education - PCMC
Reva Independent PU college
Secondary education - undefined
Narayana E-techno school
Bachelor of Science(B.s) - cloud computing and big data
REVA University