Chandrakanth Kasturi

Amazon Development Center Pvt. Ltd.

Hyderabad

01.2015 - Current

Spearheaded the creation and implementation of comprehensive quality assurance procedures and policies, ensuring adherence to industry best practices and regulatory requirements
Developed and maintained quality control measures, including Standard Operating Procedures (SOPs), work instructions, and quality records to enhance operational efficiency and streamline workflows
Led employee training programs focused on quality management methodologies such as Six Sigma and Lean, fostering a culture of continuous improvement and team development
Proactively managed customer feedback and satisfaction, mitigating quality-related risks and enhancing the overall customer experience
Managed a team of 25-30 associates, setting performance objectives, conducting one-on-one meetings, and providing coaching and mentorship to enhance performance and conduct
Collaborated effectively with cross-functional teams to address issues, facilitate improvement initiatives, and participate in Kaizen events for process optimization
Optimized software development processes through automation, containerization, and CI/CD pipelines, resulting in a 20% reduction in deployment times
Successfully migrated on-premise resources to the AWS cloud, ensuring a seamless transition and utilizing key AWS services, leading to a 15% cost reduction
Led a project to enhance the quality management system, resulting in a 10% increase in process efficiency and a 5% improvement in customer satisfaction scores

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