CHANDRAKANTH KINI
Bangalore,Karnataka
Summary
Results-oriented Release & Delivery Manager with over 8 years in Agile software delivery and IT operations. Aligns development capacity with business priorities to enhance team performance and maintain a 98% on-time delivery rate. Streamlines cross-functional communication, enforces deployment sign-offs, and scales release management frameworks.
Overview
3
3
Certifications
9
9
years of professional experience
Work History
Service Delivery Manager
BT Group
Bengaluru
08.2025 - 02.2026
- Led a series of service-based projects, resulting in a 15% increase in client satisfaction and service delivery achievements.
- Directed and supported a team of 12 in the successful deployment of a cloud transformation project, resulting in a 20% increase in operational efficiency.
- Coordinated with senior-level managers to streamline project delivery, reducing average project completion time by 20%.
- Managed cross-functional teams of up to 25 members, ensuring seamless onshore/offshore collaboration and adherence to project goals.
- Initiated strategic partner relationships, identified new business opportunities, and contributed to a 10% growth in the project pipeline.
- Implemented customer retention strategies that solidified client retention and fetched multi-year contracts.
Release & Delivery Manager
BT Group
London
10.2022 - 07.2025
- Managed service delivery and release schedules for clients, bridging cross-functional communication gaps across BT clusters.
- Coordinated software release lifecycles across 3+ cross-functional programs, achieving a 98% on-time delivery rate aligned with strategic business objectives.
- Directed and mentored a team of 20+ engineers, QA testers, and Ops, fostering an agile culture that reduced overall release cycles by 20%.
- Managed a department budget of $1M, sustaining a 99% budget adherence rate while scaling deliverables.
- Enforced oversight for all releases, ensuring rigorous testing, validation, and sign-offs were completed prior to production deployment to minimize operational disruption.
- Streamlined release documentation and deployment instructions (MOPs & Release Notes), enhancing organizational consistency and compliance.
Test Engineer
Torry Harris Integration Solutions
Bengaluru
03.2017 - 09.2022
- Executed network element provisioning testing for telecom applications, validating service configurations and ensuring seamless network activation and integration.
- Identified and tracked defects while ensuring compliance with business and technical requirements, facilitating high-quality network services delivery.
- Executed network element provisioning testing for telecom applications, validating service configurations, network activation processes, and system integrations.
- Identified and tracked defects, ensured compliance with business and technical requirements, and contributed to the successful delivery of high-quality network services.
- Mentored junior QA team members on best practices, improving team capabilities and fostering a culture of quality assurance.
- Mentored and guided junior QA team members, promoting best practices and enhancing overall team performance.
- Contributed to continuous process improvement initiatives, driving quality standards and supporting timely product releases.
Education
Bachelor - Electrical & Electronic Engineering
Reva Institute of Technology & Management
Bangalore, India01-2016
Skills
Change Management
Incident Management
Service Quality Assurance
Service Risk Assessment
Cloud Service Management
Workflow Optimization
Data Analysis
Version Control
Confluence
Cost Control
Customer engagement
Client needs assessments
Business analysis
Certification
Certified Scrum Master - Completed a certification program focused on Agile Scrum Framework with Scrum Alliance
Timeline
Service Delivery Manager
BT Group
08.2025 - 02.2026
Release & Delivery Manager
BT Group
10.2022 - 07.2025
Test Engineer
Torry Harris Integration Solutions
03.2017 - 09.2022
Bachelor - Electrical & Electronic Engineering
Reva Institute of Technology & Management
STRENGTHS
- Team Leadership - Led cross-functional teams of upto 20+ members in complex tech projects, consistently completing projects ahead of deadlines.
- Release Management - Directed release cycles (Jira/Jenkins), planned weekend deployments, and managed deployment go/no-go gates with client stakeholders.
- Client Satisfaction - Maintained a 95% client satisfaction score by leading regular status reviews, mitigating risks, and providing actionable resolution plans for functional escalations.