Summary
Overview
Work History
Education
Skills
Languages
Intrest
Timeline
Generic
Chandra Kanth Kasoji

Chandra Kanth Kasoji

Hyderabad

Summary

  • Reliable workforce management specialist with 2 years of experience in providing strategic planning, forecasting and analytics to organizations. creating reports and making strategic decisions to improve business efficiency

Overview

4
4
years of professional experience

Work History

Workforce-management-analyst

Sutherland Global Services(SGS)
03.2022 - Current
  • Create daily/weekly/monthly reports and undertake intraday reporting & other MI operations.
  • Collaborate with Supervisors and Managers to identify and track planned and unplanned absences, as well as attendance and behavioral issues.
  • Identify and analyze data trends as they develop and communicate recommendations effectively to management in order to maintain KPI’s.
  • Identify the both call & chat volume trends and averages on a monthly and quarterly/seasonal basis.
  • Clear understanding of call centre management tools ( CMS, salesforce)

Customer Service Representative

ICICI Lombard General Insurance
12.2019 - 03.2022
  • Engaged with customers to build rapport and loyalty.
  • Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on call
  • Contacted customers to return routine and general calls promptly.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Utilized LMS software to manage customer accounts and track performance metrics.

Education

Bachelor of Business Administration - BBA

Global Tech Institute of Management
New Delhi, India
10.2023

Skills

  • Microsoft Excel
  • Workforce Scheduling
  • Real-Time Monitoring
  • Data Integrity
  • Time management
  • Analysis

Languages

English
Hindi
Telugu

Intrest

  • Travel
  • Cooking
  • Movies (comedy, thrillers)

Timeline

Workforce-management-analyst

Sutherland Global Services(SGS)
03.2022 - Current

Customer Service Representative

ICICI Lombard General Insurance
12.2019 - 03.2022

Bachelor of Business Administration - BBA

Global Tech Institute of Management

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Chandra Kanth Kasoji