Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandrakumar Kalwani

Customer Services
Pune

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

XPO India Shared Services LLP
01.2023 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Senior Customer Service Representative

Tech Mahindra
Pune
11.2022 - 12.2023
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.

Senior Customer Service Representative

24-7 Intouch
09.2021 - 11.2022
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Customer Service Associate

TTEC
07.2020 - 08.2021
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Education

Bachelor of Commerce - Commers

North East Frontier Technical University
Arunachal Pradesh, India
04.2001 -

High School Diploma -

Gujarat State Higher Education Board
Siddhapur, India
04.2001 -

Skills

Customer service

Problem resolution

Team collaboration

Product knowledge

Timeline

Customer Service Associate

XPO India Shared Services LLP
01.2023 - Current

Senior Customer Service Representative

Tech Mahindra
11.2022 - 12.2023

Senior Customer Service Representative

24-7 Intouch
09.2021 - 11.2022

Customer Service Associate

TTEC
07.2020 - 08.2021

Bachelor of Commerce - Commers

North East Frontier Technical University
04.2001 -

High School Diploma -

Gujarat State Higher Education Board
04.2001 -
Chandrakumar KalwaniCustomer Services