CHANDRALEKA V
Assistant Vice President
Chennai
Summary
Senior IT Leader with 15+ years of demonstrated success in delivering digital solutions across Insurance, Banking & Financial Services domains. Adept at defining IT roadmaps and executing long- and short-term strategies to meet evolving business needs. Experienced in leading Agile delivery — including as a SAFe Scrum Master — and delivering large-scale, business-critical projects on time, within scope, and budget. Skilled in strategic planning, program and product management, business case development, stakeholder engagement, and team leadership & coaching. Proficient in compliance, risk management and control processes. Currently upskilling in AI technologies to drive future-ready solutions.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Assistant Vice President
Citicorp Services
09.2021 - Current
- Led the end-to-end development, remediation, and delivery of EOVS components across 167 Citibank applications, including Customer Front Facing systems, IVR, Citibank Mobile, and Internet Wealth platforms. Coordinated with Risk & Control, Infrastructure, QA/Testing, Release Management, Vendor Management, and Application Development teams to ensure timely and compliant delivery.
- Proven IT Delivery Manager with successful execution of large-scale programs across Asia and EMEA markets. Managed complete SDLC phases—from initial planning and requirements through budgeting, vendor coordination, development, testing, deployment, and post-implementation support.
- Managed application vulnerabilities across 7 APAC and EMEA markets, ensuring compliance with global risk and security standards.
- Led vulnerability identification and remediation by integrating findings from Black Duck (open-source security) and Checkmarx (SAST). Coordinated fixes across multiple development streams to strengthen application security and reduce risk exposure.
Senior Associate
Cognizant Technology Solutions
06.2020 - 09.2021
- Solo developer for the EDI X12 generation tool and developed the 837 skeleton, which can be extended/customized for other health case claim industries.
- Interacting with the client for channel setup for data exchange, PGP encryption for three different vendors of Hartford.
- Hands-on experience in supporting, automating, and optimizing mission-critical deployments in AWS DevOps, leveraging configuration management, CI/CD, and DevOps processes through Jenkins pipelines, GIT, and Repos.
- I played the role of Release Manager for deployments.
- Adopted most of the best practices suggested, like SOLID principles and design patterns, to ensure a quality delivery.
- Effectively managed the 7-member team to onboard Hartford business rules for EDI 837.
- Gathered requirements and change requests in Optima Intake, Hartford classification, and extraction.
- Involved in multiple recurring JAD sessions to get sign-off.
- Prepared estimation template and provided efforts for all development.
- Responsible for requirement gathering, time and cost estimation, design, customer demos, coding, unit testing, and the deployment process.
- Environment: Core Java, Spring Boot microservices, MS SQL Server, AWS, Jenkins, GitHub, AngularJS, Amazon SQS, ActiveMQ.
- Tools Developed: EDI 837 Generation Tool, Transformation Orchestrator and Services, Transmission Orchestrator and Services, PGP Encryption.
Senior Associate
Cognizant Technology Solutions
06.2016 - 06.2020
- Worked closely with BPS team to understand the process and to automate the same.
- On-Boarded Extraction/Configurations Rules for 28 Critical fields and supported end to end testing for Classification and extraction Module.
- Developed multiple scripts and to automate the Testing process.
- Rewrite of DAF extraction framework to Java Platform.
- Environment: Core Java,.Net 4.5 , C# , Open NLP , Nuance Engine & Tesseract , Mongo DB and My SQL ,Angular JS
- Tools Developed: Sequence Alignment for Extraction, Value Based configurator ( Reverse Engineering)
Senior Software Engineer
Infinite Computer Solutions
07.2015 - 06.2016
- Responsible for understanding user requirements, designing, and developing the application.
- Developed CTI Toolbar for Customer care windows application.
- Used ADO.NET and Entity Framework to interact with the SQL Server database.
- Implemented and consumed WCF services.
Senior Software Engineer
Harland Clarke
09.2013 - 07.2015
- Migrated the billing and web reports website from Classic ASP.
- Involved in the development of presentation logic for the GUI using HTML5 and CSS3.
- Utilized current industry trends and practices (Design Patterns, SOLID Principles).
- Developed a responsive UI for the existing online ordering web application using MVC 5 and Bootstrap.
- Upgraded databases from SQL Server 2000 to 2012, merged multiple databases, and removed cross-server references.
- Combined several individual SQL Agent jobs into logical groups, and retired redundant databases.
- Environment: ASP.NET MVCS,C#,WCF, LINQ,HTML5,CSS3, JQUERY, SQL Server 2012,Azure
Programmer Analyst
Cognizant Technology Solutions
02.2011 - 09.2013
- Design and code using .NET Framework 3.5, C#, SharePoint, and CAML.
- Application unit testing and document software functionality.
- Created jobs, stored procedures, triggers, views.
- Implemented PI (Process Improvement) to save $250 per month for each person in the team by migrating the entire .NET application framework to 3.5.
- Automated all production database backup processes on a daily basis.
- Automated maximum number of manual follow-up processes and brought into the system.
- Environment: ASP.NET, LINQ with C#,Entity Framework, JQUERY, VS2010 and SQL Server 2008, SSIS,SSRS, Sharepoint 2013
Trainee Analyst
Temenos India Pvt Ltd
09.2010 - 02.2011
- Performed, analyzed, and identified the root cause of the problem assigned by the team leader, and interacted with the client through email, the customer support system, or through the telephone for analysis and understanding of the problem in detail.
- To provide a solution or workaround, document the same in detail with relevant examples, communicate effectively with the client, and involve yourself in the day-to-day support activities.
- Product: T24 (Temenos 24 R06-R10) – Banking product (Funds Transfer and Nostro Reconciliation).
Education
B.E - CSE
Odaiyappa College of Engg & Tech
Theni05.2010
HSC - Bio Maths
Presentation Convent Girls Hr.Sec School
Theni03.2005
SSLC - Maths And Science
Presentation Convent Girls Hr.Sec School
Theni03.2003
Skills
Spring Boot (Micro Services)
Core Java,
GIT, SVN, TFS, Bit Bucket
DevOps CI/CD in AWS with Jenkins
Checkmarx, Blackduck
JIRA, Confluence
SQL Server, Mongo DB (No SQL)
Hibernate ,ADONET, Entity Framework,
HTML 5, Angular, ASPNET, Classic ASP, WPF (Windows)
API and Web Services
Image Processing Nuance
C#, Net, SharePoint, Legacy (Basic, Delphi)
Active MQ and Amazon SQS
Risk and Complaince management
Certification
AIF AWS AI Practitioner
Process Improvement
- Sequence Alignment - Template Matching, Extraction of a values in Predefined/Structured forms.
- Value Based Configurator – Machine Training and building Index modules.
- EDI X12 (Electronic Data Interchange)- 837 Generation tool for Hartford
- Automated Manual Extraction process by developing value based configuration and sequence alignment tool.
- Automated manual Classification and extraction on boarding.
- Migrated 2 Websites (Web Reports, I Billing) completely to .Net 4.5 from classic ASP.
- All DB Servers are upgraded from SQL 2000 to SQL 2012
- Implemented PI (Process Improvement) to save 250$ per month for each person in the Team by migrating the entire .net application framework to 4.5.
- Automated the Age wise receivables report, which saves 16 hours/per report.SQL Job system automatically triggers the alert when any job fails.
- PDF Certificates generation in few seconds for the given list.
Timeline
Certified Scrum Professional,
11-2025
Certified Product Owner
11-2025
AIF AWS AI Practitioner
09-2025
SAFE Ceritified Scrum Master
06-2025
Assistant Vice President
Citicorp Services
09.2021 - Current
Senior Associate
Cognizant Technology Solutions
06.2020 - 09.2021
Senior Associate
Cognizant Technology Solutions
06.2016 - 06.2020
Senior Software Engineer
Infinite Computer Solutions
07.2015 - 06.2016
Senior Software Engineer
Harland Clarke
09.2013 - 07.2015
Programmer Analyst
Cognizant Technology Solutions
02.2011 - 09.2013
Trainee Analyst
Temenos India Pvt Ltd
09.2010 - 02.2011
B.E - CSE
Odaiyappa College of Engg & Tech
HSC - Bio Maths
Presentation Convent Girls Hr.Sec School
SSLC - Maths And Science
Presentation Convent Girls Hr.Sec School