CHANDRAMOHAN B V

Program Manager - Org Transformation Initiative

• Successfully program managed a complex transformation initiative at org level “One Way To Deliver” with exceptional outcomes and earning the "Extra Miler" award for completing the program in record time.
• Developed and executed a comprehensive program plan that span across 9+ functions
• Defined a Unified Delivery Framework, aligning diverse functions to deliver projects with a standardized solution and providing external clients with a cohesive "One Epsilon" experience.
• Steered the conversations with all function heads and stakeholders to understand their unique business needs and product lines, tailoring the framework to accommodate these while maintaining a unified approach with minimal function-specific adjustments.
• Independently led reviews of the framework with business leaders, effectively persuading stakeholders to adopt standardized terminologies across all communication levels.
• Directed an enthusiastic team who supported in aligning individual function standards, processes, and artifacts with the Unified Delivery Framework.
• Governed the enhancement of processes and artifacts across all functions to ensure consistent application of "One Epsilon" standards.
• Established strong credibility and built lasting relationships with senior leaders through effective communication, strong leadership, and consistently delivering exceptional outcomes that had a positive impact.

Tools Implementation SPOC

ServiceNow - Tool Implementation, Training and Governance

• Led the enterprise-wide implementation of the ServiceNow tool, successfully onboarding 50+ accounts.
• Managed operations and ensured timely completion of onboarding activities through proactive tracking and reporting.
• Developed and maintained training materials, guidelines, and templates, dashboards, publishing governance reports, and ensuring their periodic updates on the portal.
• Conducted training sessions for internal clients on ServiceNow, providing guidance on best practices.

Azure DevOps (VSTS) - Tool Implementation, Training and Governance

• Spearheaded the end-to-end program management of Azure DevOps, including tool evaluation, cost analysis, Development and implementation planning.
• Designed custom forms, workflows and dashboards tailored to Epsilon’s business processes and project execution methods.
• Drove adoption of the VSTS tool across multiple functions covering 50+ accounts by developing adoption strategies, creating training resources, delivering effective training sessions, and reporting progress to leadership.
• Ensured the effective application of centrally defined transformation methodologies and tools across functions, adapting them as needed in collaboration with function and delivery heads.
• Timely addressed queries and requests, and provided required consultation on tools

Executive Dashboard - In-House Tool Implementation, Training and Governance

• Led the implementation and enhancement of the Executive Dashboard (Executive Status Report), a key source for periodic business reports.
• Designed the tool to streamline communication, provide critical insights, and enable executives to track progress, manage risks, and make strategic decisions, with adaptability for various functions.
• Independently managed the end-to-end implementation across multiple functions, developing training materials and conducting stakeholder training.
• Oversaw daily operations, resolving tool-related issues, ensuring timely report submissions, and maintaining data accuracy and completeness for business reporting.

Delivery Excellence SPOC
Delivery Excellence Coach Program

• Accountable for re-engineering and optimizing process standards to align with business goals. Key contributions include implementing and training on Solution Delivery Standards, fostering a balance of business and technical expertise, and leveraging negotiation and time-management skills to meet client needs.
• Drove agile adoption by training and governing teams, equipping them with the necessary tools and frameworks. Partnered with delivery teams to develop CI/CD, unit testing, and test management frameworks.
• Monitored project performance through metrics analysis, periodic reporting, governance reviews, and audits. Led executive status meetings and conducted internal process audits to ensure continuous improvement.

Internal Audit Program

• Managed the end-to-end internal audit process for 20+ projects, including planning, execution, and reporting
• Led a team of 20+ auditors, provided training, reviewed critical findings, and handled escalations.
• Conducted improvement analysis and presented audit summary reports to leadership.
• Audit program has benefited the projects in early detection of gaps and risk mitigation, process optimization and quality of deliverables, reduction of defects and redundant efforts saving cost and continuous improvement.

People Manager

• Built and led high-performing teams by leveraging diverse skills and perspectives to achieve common goals.
• Managed team members’ personal and professional growth, enabling them to perform at their best.
• Oversaw hiring, training, goal setting, and coaching to enhance individual and team performance.
• Provided mentorship and guidance to support career development and skill enhancement.
• Conducted regular check-ins to assess progress, deliver constructive feedback, and drive individual growth.
• Resolved stakeholder escalations effectively, ensuring mutually beneficial outcomes.
• Managed resource allocation and conducted periodic performance evaluations to track and improve team effectiveness.

Agile Center of Excellence

• Led Agile adoption and transformation to enhance business value and enterprise agility across HCS domains.
• Established SCRUM team cadence, focusing on Acceptance Criteria, DoD, CI/CD, and DevOps.
• Contributed to Harman’s Agile Delivery Framework, developing standards, tools, and governance models.
• Designed a DevOps Framework and Agile Maturity Assessment tool to evaluate team performance and enterprise capability. Developed Agile Governance and Metrics for improved visibility and predictability.
• Provided Agile and SAFe coaching, driving cultural change and engineering excellence. Conducted Agile training and workshops covering Scrum, Lean, Kanban, project management, estimation, backlog grooming, sprint/release planning, and retrospectives.

Process Consulting and Engineering

• Managed the Process Asset Library, driving the adoption of Processes, Methods, and Tools across HCS. Led process definition, RFP preparation, and end-to-end implementation while supporting project initiation, tailoring, and execution.
• Provided consultative services based on the HCS process framework, leveraging best practices and a metric-driven approach. Conducted compliance reviews, health checks, and governance assessments, reporting deviations to management.
• Continuously optimized QMS by identifying, training, and implementing engineering process improvements. Established Maturity and Agile Assessment Frameworks at the organizational level.
• Drove code quality initiatives, data analysis, and organizational reporting. Facilitated ISO Audits, Global, and Internal CSAT surveys.

Process Branding

• Re-engineered newsletters and launched Process Excellence and Corporate Quality reports. Designed and released periodic mailers to update the organization on key initiatives such as SonarQube implementation, ISO audits, and deep-dive assessments.
• Conducted knowledge sessions to enhance competency for process and delivery teams. Developed case studies on high and low CSAT projects for analysis and improvement.
• Collaborated with the corporate communication team to create quality posters for company branding. Initiated the "It’s Friday" weekly knowledge-sharing series to foster continuous learning in an engaging manner.

Internal Quality Audits

• Led end-to-end Internal Quality Audits (IQA) as per ISO 9001:2008, covering planning, execution, reporting, and closure.
• Managed a pool of internal auditors, developing a framework to measure their performance and contributions.
• Conducted root cause analysis (RCA) and verification to ensure findings were addressed with evidence.
• Designed and implemented initiatives to enhance audit effectiveness, including report automation and process improvements.

Metrics Analysis & Process Governance

• Maintained the Quality Management System (QMS) by defining, training, and monitoring delivery processes and metrics.
• Conducted gap analyses and adopted industry best practices such as CMMI, IEEE 829, ITILv2, Agile, and PMBOK.
• Managed the process asset repository, process database, and risk library.

Product & Process Quality Assurance

• Provided process consulting and implementation services (PCIS), performing SWOT and gap analyses to drive improvements.
• Conducted organization-wide training on project management and tools like Digite.
• Oversaw feature evaluation, release testing, issue management, and patch management.
• Defined, implemented, and monitored ITIL processes while providing Level 2 support across multiple time zones.
• Managed customer communications, maintained trackers, and provided data-driven insights through metrics and reports.