CHANDRAMOULI R
Chennai
Summary
A Dynamic Hotelier with over 18 years of experience in Operations Management and Accommodation Management in the Hospitality industry. Huge background in managing all aspects of the hotel operations including Front office, Food & Beverage, Revenue Management, Food & Beverage Controls, House Keeping, and other back of the house operations. Demonstrated abilities in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit across all the departments of the hotel. Proficiency in devising and implementing optimum business strategies to enhance business development across all departments viz. F&B, Front Office, Guest Servicing, CRM, etc. Possess exceptional understanding of organizational behaviour & effective interpersonal & relationship management skills.
Overview
18
18
years of professional experience
Work History
Director of Rooms
Feathers-A Preferred Hotel
01.2023 - Current
- Typically oversee all aspects of Guest service operations including Front Desk, Housekeeping, reservations, Spa and Security
- Responsible in ensuring Guest satisfaction, Training staffs, implementing procedures, and collaborating with other departments to optimize guest experiences
- Also handle room inventory, pricing strategies and forecast to maximize revenue
Front Office Manager
MGM BEACH RESORT
07.2017 - 06.2018
Front Office Manager & Sales
SAROVAR HOTELS & RESORTS LIMITED
10.2015 - 05.2017
- Company Overview: PRE OPENING 108 KEYS
- Joined the team in pre-opening phase and successfully opened the hotel in Feb 2016
- Overall responsibility encompassed driving recruitment, training, setting up the operational standards for rooms and F&B through the pre-opening phase
- Coordination with the project team on product development, delivery and handover schedules, snagging and rectification process
- Post opening, focused on setting up and efficient work environment, refining the operational areas that needed to be tweaked to delivering a consistent product and service and enhance the guest experience
- Awarded Best Customer Choice hotel and Star partner Certificate for the year 2016 through MakeMyTrip
- In charge of Pricing, Placement and promotion of Brand New Hotel from Sarovar Hotel and Resorts which is second largest domestic hotel chain having 72 hotels in 48 Locations
- In charge of Advertisements and other promotional activities for the Hotel
- Establishing the Hotel with the available resource like field sales, Regional Sales Office and OTA promotions
- Has cracked major accounts of Comp set
- Successfully achieved the Budget for the year 2016-17
- PRE OPENING 108 KEYS
Front Office Manager
ITC HOTELS LIMITED
08.2014 - 10.2015
- Company Overview: Fortune Park Hotels Bengaluru (129 Keys)
- Fortune Park Hotels Bengaluru (129 Keys)
Asst. Front Office Manager
Carlson Hotels Worldwide
03.2013 - 07.2014
- Company Overview: Radisson Blu Chennai City Centre (162 Keys)
- Radisson Blu Chennai City Centre (162 Keys)
Duty Manager
Starwood Hotels & Resorts worldwide Inc.
06.2010 - 02.2013
- Company Overview: Under the brand of Le Meridien, Coimbatore - (254 keys)
- Under the brand of Le Meridien, Coimbatore - (254 keys)
Duty Manager
Country Inn & Suites, by Carlson
02.2010 - 05.2010
- Company Overview: An international chain of hotels (Carlson Hotels World Wide) a property of 100 rooms with all facilities
- An international chain of hotels (Carlson Hotels World Wide) a property of 100 rooms with all facilities
Duty Manager
Savannah Sarovar Premiere
08.2007 - 02.2009
- Company Overview: Managed by Sarovar Group Hotels
- Managed by Sarovar Group Hotels
Supervisor-Front Office
The Park Chennai
08.2006 - 08.2007
Guest trainee Associate
Radha Park Inn
02.2005 - 07.2006
Education
Bachelor of Hotel Management & Catering Tech -
Vel's Institute of Hotel Management and Catering Technology
Chennai01.2006
Skills
- Front Office Management
- Sales
- Recruitment
- Training
- Operational Standards
- Product Development
- Project Coordination
- Guest Experience Enhancement
- Pricing
- Brand Promotion
- Advertising
- Promotional Activities
- Sales Strategy
- Budget Achievement
Languages
- English
- Marathi
- Tamil
- Hindi
Keyareasofexpertise
- House Keeping Operations
- Front Office Operations
- Complaint Management
- Retention
- Revenue Management
- Operational Initiatives
- Pre-Opening Knowledge
- Effective Communication
- Team Building
- Relationship Management
Personal Information
- Father's Name: Ramanathan.T.D
- Date of Birth: 10/27/85
- Marital Status: Married
Timeline
Director of Rooms
Feathers-A Preferred Hotel
01.2023 - Current
Front Office Manager
MGM BEACH RESORT
07.2017 - 06.2018
Front Office Manager & Sales
SAROVAR HOTELS & RESORTS LIMITED
10.2015 - 05.2017
Front Office Manager
ITC HOTELS LIMITED
08.2014 - 10.2015
Asst. Front Office Manager
Carlson Hotels Worldwide
03.2013 - 07.2014
Duty Manager
Starwood Hotels & Resorts worldwide Inc.
06.2010 - 02.2013
Duty Manager
Country Inn & Suites, by Carlson
02.2010 - 05.2010
Duty Manager
Savannah Sarovar Premiere
08.2007 - 02.2009
Supervisor-Front Office
The Park Chennai
08.2006 - 08.2007
Guest trainee Associate
Radha Park Inn
02.2005 - 07.2006
Bachelor of Hotel Management & Catering Tech -
Vel's Institute of Hotel Management and Catering Technology