Chandramuni Jogdand

A dynamic, pragmatic IT Management professional with around 11 years of impeccable experience in sundry fields such as ITIL implementation, Operations Management, SLA adherence and Project Management. Thorough and in depth theoretical as well as practical experience in varied provinces like Business Process Improvement, Employee Engagement and Performance Assessment. A proven leader in providing direction to teams, planning, managing, and overseeing Training & Development, Service Delivery Management and Escalation Management. Colossal experience in Incident Management, Root Cause Analysis and Disaster Recovery Planning. A self-achiever and boot-strapper with a solution oriented, performance driven and adapting attitude.

• Leadership Skills
• Service Delivery Management
• SLA Management
• Business Process Improvement
• Problem Management
• Transition Management
• Quality Management
• Vendor Management
• Efficiency Optimization
• Training & Development
• KPI Management
• Asset Management

Ticket System Automation , Mar 2023 - May 2023

Tickets were getting created manually only after customer email or call which was leading for delay in actions to the customers queries and high resource utilization. Have introduced the Ticket Automation System and integrated with the customer portal.

This helped to save the efforts of the customers and as well DXC Support team. This project had helped to save 15% resources for DXC.

MPS Project, December 2022 - February 2023

Normal printers were installed at all L'Oreal site, (HO, RSO & CFA) and tracking of number printer was not available. Which was leading for multiple printings, and which is loss of the environment and additional cost to the company. Have introduced the MPS project. This project had helped to save 20% Cost saving for the organization.

Passcode Automation, December 2021 - February 2022

Field engineer were sending the Passcode generation request using E-mail. It used to take approx. 20minutes per passcode including approval time of the concern approver. Using Power Apps and Power Automate, create the Application and integrated with the process flow with the Power Automate which is helping to generate the passcode within 5 minutes from request time. This project had helped to save 150 hours a day (Saving of 18.75 resources).

Process Transition to Hyderabad, October 2020 - January 2021

Management decided to move the Control Tower Process to Hyderabad, hired the new talent, conducted training and arranged movement of existing resources at Hyderabad withing 3month and process made go live in Jan 2021.

TAB Utilization project across PAN India, May 2015 - June 2015

Conducted TAB Utilization training for the PAN India PRS Team & prepared reports to highlight the performance of each engineer & improved 60% TAB Utilization at field. This helped to improve the portal on time & saved 6 resources.

Auto-Task Assignment

DN had manual ticket assignment team, had taken initiative to automate the task assignment process and reduce manual efforts of 6 resources.