Chandran Komal

Ability to lead and motivate sales teams to meet targets, and follow up on leads and customer inquiries. Identify and create business opportunities across industry verticals.

• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Identifying and capitalizing on new business opportunities, maintain relationships with existing and new clients.
• Negotiate pricing, maintain client satisfaction, and get feedback.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.

• Company Overview: EIT Services India Private Limited (DXC Technologies), Bengaluru
• EProcurement 2.0 is a Government of Karnataka project, this software is developing to manage all GOK's departments for Tendering activities related to Civil works, Procurement of Goods, Hiring of services and Auction of Scrap and other materials.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitated Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospective meetings.
• Coached and mentored team members on Agile principles and Scrum practices.
• Collaborated with Product Owners to prioritize backlog items and create a smooth flow of work.
• Identified and resolved impediments to team progress, ensuring timely delivery of high-quality products.
• Led cross-functional teams in the successful delivery of software projects using Agile methodologies.
• Conducted regular retrospective meetings to continuously improve team processes.

• Company Overview: Fedelis Technology Service Private Limited (DXC Technologies), Bengaluru.
• Worked as a tester in planning, designing, and executing manual testing strategies for various software products, ensuring adherence to quality standards and deadlines.
• Developed and maintained detailed test plans, test scenarios, and test cases based on project requirements, and user stories.
• Preparing the SRS document for the application modules.
• Conducted functional, regression, usability, and acceptance testing on web applications.
• Identified and reported software defects using bug tracking tools (e.g., JIRA), and collaborated with cross-functional teams to resolve issues.
• Collaborated closely with developers, business analysts, and stakeholders to understand project requirements, and ensure comprehensive test coverage.
• Executed manual test cases and documented test results, contributing to the enhancement of product quality and reliability.
• Participated in test planning meetings, and provided input on test strategies and approaches.
• Collaborated with the development team to prioritize and resolve reported issues within stipulated timelines.

• Company Overview: Hewlett Packard Enterprise (HPE).
• SSDG - State Service Delivery Gateway.
• Led a team of 20 employees in achieving monthly and quarterly work activities.
• Implemented new training programs, resulting in a 90% increase in team productivity.
• Conducted regular performance evaluations, provided feedback, and mentored team members, resulting in a 100% increase in employee satisfaction.
• Collaborated closely with cross-functional teams to escalate complex issues, and ensure swift resolution.
• Maintained accurate records of customer interactions, transactions, comments, and complaints using CRM software.
• Acted as a liaison between upper management and team members, effectively communicating organizational goals, and ensuring alignment.
• Conducted training sessions to onboard new employees, resulting in good application knowledge in their ramp-up time.
• Actively participated in team meetings, providing valuable insights, and contributing to the development of new strategies to enhance team performance.
• Monitored and analyzed team KPIs, performing over time for a specific target, identifying areas for improvement, and implementing action plans to address deficiencies.
• Provide both proactive and real-time coaching on process improvement plans, approach, and performing actual analysis on complex processes as needed.
• Provide support on the SSDG application for both government users and the citizens.
• Handling the government department training and contractors' training. (e-Seva Project Web Application)
• Handled training for more than 20 department officials.
• Handling the internal training for new joiners (e-Seva project web application).