Chandran S
Chennai
Summary
Dynamic Shift Manager at Sapphire Foods India Private LTD with a strong focus on customer service and inventory management. Expertly trained staff, resolved escalated issues, and consistently met sales goals. Demonstrated organizational skills while ensuring compliance with health regulations, leading to improved operational efficiency and enhanced customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Manager
Sapphire Foods India Private LTD
Chennai
01.2022 - Current
- Managed inventory levels through monitoring stockroom orders and restocking shelves accordingly.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored inventory levels and placed orders for supplies as needed.
- Identified needs of customers promptly and efficiently.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with health and safety regulations.
- Prepared operations data to produce comprehensive reports to management.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Taught staff upselling techniques to meet revenue targets.
Education
Some College (No Degree) - Physics
Madras Christian College Hr Sec School
ChennaiSkills
- Customer service
- Inventory management
- Customer service focus
- Schedule management
- Organizational skills
- Monitor production
- Using software such as LS retail and SAP
- Team management and Team Leading
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Shift Manager
Sapphire Foods India Private LTD
01.2022 - Current
Some College (No Degree) - Physics
Madras Christian College Hr Sec School
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