Chandrani Das
Senior Project Manager
Kolkata
Summary
Senior Project Manager with ~9 years of experience leading enterprise‑scale infrastructure, cloud, and IT service transformation programs across multisite environments. Demonstrated success managing project portfolios up to $350K, driving delivery excellence and operational efficiency. Experience delivering GenAI solutions, including RAG‑based chatbots and workflow automations. Certified Scrum Master and ITIL v4 Foundation, bringing strong leadership, stakeholder management, and end‑to‑end project delivery capabilities.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Senior Project Manager (Specialist)
LTIMINDTREE
04.2025 - Current
- Led end‑to‑end implementation of OT network and cloud infrastructure across 5 manufacturing sites, enabling scalable and secure deployment of MES automation applications; coordinated delivery with a cross‑functional team of 10+ engineers and SMEs to ensure alignment with scope, schedule, and budget.
- Governed $350K portfolio financials, achieving 5% cost savings and unlocking 25% pass-through margin improvement through structured vendor cost analysis and commercial renegotiation.
- Designed and implemented a project governance framework (daily ops cadence, weekly tactical reviews, monthly SteerCo), improving reporting accuracy and strengthening executive visibility.
- Mitigated delivery risks by formalizing RAID governance and escalation protocols, reducing high-severity escalations by 20%.
- Led lessons-learned workshops at project closure, standardizing best practices across engagements and improving future delivery cycle efficiency.
ITSM Project Manager (Analyst)
BT E-SERV INDIA PVT. LTD.
02.2020 - 04.2025
- Led ITSM transformation initiatives aligning operations with ITIL standards, achieving 100% SLA compliance and 99.9% service availability across enterprise environments.
- Designed executive KPI dashboards using Tableau and BMC Remedy data, eliminating manual reporting equivalent to 2 FTEs while enabling real-time decision-making.
- Structured and facilitated root cause analysis workshops, eliminating recurring incidents and improving long-term service stability.
- Established governance operating models incorporating risk reviews, milestone tracking, and executive reporting cadences to enhance project hygiene and transparency.
- Drove compliance readiness for ISO 20000 and ISO 27001 audits, ensuring zero major audit observations.
Project Coordinator (Process Associate)
GENPACT
08.2018 - 01.2020
- Coordinated service delivery across multiple Google Operations Center (GOC) service lines (hardware operations, cloud operations, trust & safety, ads support), aligning milestones and resources to managed services commitments.
- Supported project planning and schedule tracking for concurrent engagements, improving on-time milestone adherence and strengthening delivery predictability.
- Consolidated weekly performance metrics and prepared executive-ready status reports (KPIs, risks, RAG updates), improving stakeholder visibility and governance transparency.
Consultant
RIBOSWEB OUTSOURCING PVT. LTD.
05.2017 - 08.2018
- Designed and deployed responsive client websites across multiple industries, translating business requirements into scalable web solutions aligned to SEO best practices.
- Increased monthly active visitors by 60% within 12 months by executing structured keyword strategy, technical SEO optimization, and on-page content improvements.
Education
Bachelor of Science - Computer Science
Shyamaprasad College
Kolkata, India05-2017
Skills
AI Project Management
Retrieval-Augmented Generation (RAG) workflows
Flowise framework
Gen AI & Agentic AI Delivery
Project Management Lifecycle
Project planning
Resource Loading
Change Management
Risk & Issue Management (RAID)
Executive Reporting
Escalation & Stakeholder Management
Agile & Scrum Methodologies
Cloud & Network Implementation
Jira
ServiceNow
BMC Remedy
Certification
Certified Scrum Master (CSM)
Timeline
Senior Project Manager (Specialist)
LTIMINDTREE
04.2025 - Current
ITSM Project Manager (Analyst)
BT E-SERV INDIA PVT. LTD.
02.2020 - 04.2025
Project Coordinator (Process Associate)
GENPACT
08.2018 - 01.2020
Consultant
RIBOSWEB OUTSOURCING PVT. LTD.
05.2017 - 08.2018
Bachelor of Science - Computer Science
Shyamaprasad College
Projects
Built a RAG‑based chatbot using FlowiseAI leveraging PDF loaders, recursive text splitting, Google Gemini embeddings, in‑memory vector stores, conversational retrieval chains, buffer memory, and the Mistral API - to enable accurate, context‑aware responses to queries on employee handbooks, HR policies, compliance rules, and organizational procedures. https://drive.google.com/file/d/1UpVlalHNc23ZXBJ2HwRxyFcfCbkhfPFh/view?usp=drivesdk