Chandrani Dasgupta
Business Analyst- Operations
Bengaluru
Summary
6 Years and 10 months of experience in a production environment at Amazon. Attentive to detail with experience in coordinating projects, programs and improvements. Effective driver of product development lifecycle from concept to delivery having the ability to gather requirements from stakeholders, strategy for the full product lifecycle (SDLC), and high-quality testing and implementation of the product using the Agile-SCRUM approach. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Business Analyst- Manager
Amazon
12.2022 - Current
- Currently managing team of Automation Specialists to deliver internal web application tool.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions by creating Business Requirement Documents (use cases, workflow diagrams, user manuals,prototypes), epics and user stories).
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure by administering scrum processes including sprint planning, daily scrums, sprint reviews and sprints retrospectives within cross functional environment.
- Implemented agile methodologies into program management processes and participated in product review meetings with leadership(tool demonstration)
- Responsible for collaboration with cross functional stakeholders for process improvement
- Coached team members on productivity strategies to accomplish challenging goals and hired 3 potential candidates as Automation Specialists who directly reported to me.
Associate Product Manager
Amazon
02.2022 - 12.2022
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Optimized product performance by 30% improvement in web page loading with data-driven analysis and continuous improvement initiatives.
Automation Specialist
Amazon
07.2018 - 01.2022
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
Customer service lead – Search and Rescue Team
Amazon
07.2017 - 06.2018
- Resolved escalated customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
- Strengthened relationships with customers through proactive follow-up on pending issues and concerns.
Education
Bachelor of Technology - Electrical Engineering
Bengal College of Engineering, WBUT
West Bengal, India 08.2013 - 05.2017
ISC -
Assembly of God Church School
West Bengal, India 06.2013 - 07.2017
Skills
SCRUM Framework
Regression Testing
JIRA
Agile Framework
UAT
Stakeholder Management
Project Management
Process Improvement
HTML
Team Management
JavaScript
SQL
EXCEL
Awards
- BUSINESS ENABLER (Q3 2021 and Q1 2023)
- Employee stellar Award
Timeline
Business Analyst- Manager
Amazon
12.2022 - Current
Associate Product Manager
Amazon
02.2022 - 12.2022
Automation Specialist
Amazon
07.2018 - 01.2022
Customer service lead – Search and Rescue Team
Amazon
07.2017 - 06.2018
Bachelor of Technology - Electrical Engineering
Bengal College of Engineering, WBUT
08.2013 - 05.2017
ISC -
Assembly of God Church School
06.2013 - 07.2017
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