CHANDRAPRAKASH PATHAK
Delhi
Summary
Proactive professional working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing crew member position focused on providing exceptional customer service to passengers. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GLOBAL CABIN CREW
BRITISH AIRWAYS
LONDON
08.2024 - Current
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
Customer Service Manager
Pooja Enterprises
Bhabua
06.2023 - Current
- Coordinated and oversaw new customer service team member training sessions
- Analyzed customer service metrics and feedback to identify areas for improvement and implement required changes
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Connected with prospective, new, and established customers to assess and determine individual needs
Journalist Intern
The wire
Delhi
04.2023 - 06.2023
- Gathered facts to develop solid perspectives on news stories and drafted concepts aligned with company vision
- Cultivated trusting relationship with each source and carefully protected identity of each
- Worked closely with station personnel to support broadcast functions
- Leveraged social media to connect with listeners, promote stories and highlight station content
Media Intern
Doordarshan
Delhi
02.2022 - 03.2022
- Identified and implemented strategies to generate continually paid content
- Reviewed and recommended new strategies to increase and scale social media efforts
- Managed event marketing tasks for annual workshop designed to showcase industry expertise, produce new prospects and generate new clients
- Increased followers on media outlets by following and engaging with potential clients and vendors
Education
Bachelor of Arts - Journalism And Mass Communication
Jamia Hamdard University
Delhi, India09.2023
High School Diploma -
DAV School
Jaddupur, Bihar05.2020
Skills
- FAA Regulations
- Lost and found processes
- Reports and documentations
- Compliance and regulations
- Radio etiquette
- VIP services
- Relationship Management
- Passenger Assistance
- Cultural Sensitivity
- Safety awareness
- Aircraft emergency evacuations
- Quality Control
- Equipment Operation
- Conflict Mediation
- Company policy adherence
- Maintenance Requests
Languages
- English, Fluent
- Hindi, Native
Communityserviceandvolunteerwork
Assisted and volunteered with Indian Cancer Society to help cancer patients.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- LICENSSED FOR B787, B777
Timeline
GLOBAL CABIN CREW
BRITISH AIRWAYS
08.2024 - Current
Customer Service Manager
Pooja Enterprises
06.2023 - Current
Journalist Intern
The wire
04.2023 - 06.2023
Media Intern
Doordarshan
02.2022 - 03.2022
- LICENSSED FOR B787, B777
Bachelor of Arts - Journalism And Mass Communication
Jamia Hamdard University
High School Diploma -
DAV School
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