Chandra Prakash S
Bengaluru
Summary
Experienced Software Engineering Manager with a proven track record of leading high-performing team size ranging from 10 to 40 engineers and driving successful software projects from conception to delivery. Adept at balancing technical expertise with exceptional leadership skills to foster innovation, collaboration, and growth. Expertise in optimizing development processes, enhancing team productivity, and ensuring the highest standards of quality and security. Dedicated to driving continuous improvement while maintaining a strong focus on achieving business goals.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Manager Engineering, Software
Barracuda Networks Pvt Ltd
6 2022 - Current
- Led and managed a Engineering Teams to deliver firmware on content security products which include Barracuda Email security gateway, Barracuda Message Archiver and Barracuda Appliance Controller
- Notable Accomplishments: For Email Security Gateway and Message Archiver products was involved in managing and delivery of Regular firmware release and adhoc firmware release
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Regular Firmware Releases involved: Scheduled Updates, Planned Improvement, Stability and Consistency
- Ad Hoc Firmware Releases involved: On-Demand Updates, Quick Response, Risk Management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Software Engineer
Cisco Systems India Pvt Ltd
03.2010 - 06.2022
- Responsible for ensuring product quality related to Cisco Email Security Appliance, Cisco Secure Management Appliance, Cisco Identity Security, and DNAC solutions and also managing related escalations
- Contributed to sprint planning, prioritizing backlogs to meet new demands
- Evaluated project requirements, identified challenges, and proposed alternatives using research and data
- Supported software code review, system integration, and validation in line with company and regulatory requirements
- Exceeded client expectations for software function, performance and features by working closely with development and quality assurance teams
- Aligned projects with requirements and specifications to deliver above-benchmark results
- Devised test cases to support enhancements and expansions of functionality
- Assisted quality assurance team with testing software, investigating bugs and developing test cases.
- Proactively identified security vulnerabilities in application code, implementing necessary measures to mitigate risks.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
Technical Account Manager
Microsoft Corporation India Pvt. Ltd
11.2007 - 06.2009
- Worked with product teams to create specification sheets and sketches for customer approval, initiating production activities for placed orders related to Microsoft Operating System products
- Gathered and documented competitive intelligence to steer future product development plans for increased market share
- Modified services to meet customers' technical needs and close sales deals
- Furnished potential buyers with pre-sales technical assistance and product education, applying persuasive and negotiation skills to secure orders.
Product Support Manager
Ocwen Financial Solution India Pvt. Ltd
06.2006 - 07.2007
- Craft a customer support strategy that ensures exceptional experiences
- Leading a dedicated team of 40 people, foster a culture of prompt issue resolution and customer-centricity
- Leveraging technical expertise, I ensure swift solutions to complex problems, upholding the product's reliability and customer satisfaction.
Technical Account Manager
Yodlee Infotech India Pvt. Ltd
04.2004 - 06.2006
- Building strong client relationships, offering personalized technical guidance, and ensuring smooth onboarding and issue resolution
- It serves to enhance client satisfaction, foster loyalty, and drive the successful adoption of technical solutions related to personal finance management.
Team Leader
Accenture Services India Pvt. Ltd
06.2003 - 04.2004
Team Leader
ICICI One Source India Pvt. Ltd
11.2000 - 05.2003
Programmer
XReality
01.2000 - 10.2000
Education
Executive MBA - General Management
Alliance University
B.E - Electronics and Communication
NIT Karnataka - Formerly
Skills
Identity Security
Certification
CCNA Security certified
Accomplishments
- Manage a product portfolio worth 70 million in content security
- Lead Dev/QA for 3 Products
- Successful Firmware/Software Delivery
- Effectively Manage Escalations
- Organized Incident management
Other Information
Bangalore, B1/B2 Visa, Married, Moderate, Best in Industry, 60 days
Core Credentials
- Software Management
- Technical Account Management
- Escalation Management
- Project Management
- Team Management & Leadership
- Project Transition Management
- SW/Service Delivery Management
Personal Information
- Date of Birth: 06/12/77
- Gender: Male
- Nationality: Indian
Timeline
Software Engineer
Cisco Systems India Pvt Ltd
03.2010 - 06.2022
Technical Account Manager
Microsoft Corporation India Pvt. Ltd
11.2007 - 06.2009
Product Support Manager
Ocwen Financial Solution India Pvt. Ltd
06.2006 - 07.2007
Technical Account Manager
Yodlee Infotech India Pvt. Ltd
04.2004 - 06.2006
Team Leader
Accenture Services India Pvt. Ltd
06.2003 - 04.2004
Team Leader
ICICI One Source India Pvt. Ltd
11.2000 - 05.2003
Programmer
XReality
01.2000 - 10.2000
Manager Engineering, Software
Barracuda Networks Pvt Ltd
6 2022 - Current
Executive MBA - General Management
Alliance University
B.E - Electronics and Communication
NIT Karnataka - Formerly
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