CHANDRAPRAKASH V MISHRA
Summary
ServiceNow Technical Project Manager with 13+ years experienced in delivering enterprise-scale solutions across diverse sectors including Telecom, Banking, Retail, and Energy. Achieved operational efficiency and enhanced service quality through effective stakeholder management, risk mitigation, and collaboration with cross-functional teams. Focused on driving successful end-to-end platform implementations aligned with business objectives using Agile and hybrid delivery models.
Overview
1
1
Certification
15
15
years of professional experience
Work History
ServiceNow Technical Project Manager
Globant
02.2025 - Current
- Facilitated JAD sessions to accurately capture requirements, accelerate decision-making, and enable timely solution delivery.
- Developed and tracked project plans, milestones, and deliverables to ensure on-time and high-quality execution
- Collaborated with stakeholders on requirement planning, release management, and continuous improvement.
- Created project plans, ensuring all priorities were met and plans stayed within agreed timeframes.
- Facilitated communication between technical teams and clients to translate complex technical information into understandable terms.
- Tracking of Scrum Metrics through Team Velocity, Sprint Burn Down /Burn Up Chart, Sprint Target Completion.
Senior Project Manager
LTIMindtree
07.2022 - 02.2025
- On-Boarding and forming the development team in India while assisting PO.
- Guiding and facilitating the development team and cross functional teams in adopting and implementing Agile practices.
- Organizing and Facilitating scrum events, including Daily Stand-ups, Sprint planning, Sprint Reviews, and Retrospectives, to ensure effective communication and collaboration.
- Moderated and participated in Scrum of scrums, PIP (program increment planning), system demos, DevOps meetings to be up to date on the technology, gain knowledge and to support the team when needed.
- Creating the confluence page in JIRA for all the project requirement, preparing the Velocity chart each quarter to check the team's quality delivery and to forecast the upcoming iterations.
- Tracking the Burn-Down and Burn-Up Charts to check the progress of the stories picked up, tracking the KPI's & other Agile metrics to access team performance and project health.
- Having weekly and monthly connect with the stakeholder to provide the status of the project.
- Preparing WSR (Weekly status report) to provide the project information to the management.
- Preparing SOW for the new projects with development and support cost estimation.
Consultant
T-systems
02.2020 - 06.2022
- Conducted & managed weekly, and bi-weekly agile sprints with teams' sizes over 6.
- Used Scrum Agile Methodology in my work (Daily Scrum Meeting, Sprint Backlog, 1on1 meeting).
- Updating the status for all the stories and defect of the sprint. Managing the release deployment.
- Team bonding and resource allocation. Facilitate sessions with product owner to build product backlog and backlog refinement.
- Tracking of Scrum Metrics through Team Velocity, Sprint Burndown/Burnup Chart, Sprint Target Completion.
- Developed with transform maps to Load data from data sources and made sure the imported data is consistent with transform scripts.
- Worked on configuring customizing and enhancing project portfolio management (PPM) module and integrated with user interface to ServiceNow.
- Configured dashboards for performance analytics with filters report and widgets.
- Created/Update Sets to migrate customizations from Development instance to Test, UAT and Production Instances.
Senior Associate Consultant
Infosys
05.2016 - 02.2020
- Worked on the enhancements of various ITSM modules (Incident, Problem, Change, Knowledge, CMDB) as per the client's requirements.
- Interactions with client and delivering demos to the Product owner and stakeholders.
- Interaction with Service Now Vendor (HI) for any issues related to OOB functionality.
- Provided the KT to team members after each release. For new enhancements, followed the process of requirement gathering/design/development/testing.
- Created custom modules as a service improvement. Worked on the different server-side (Business Rule, Script Includes etc.) and client-side (Client Script, UI Policy etc.) scripts.
Project Engineer
Wipro Ltd.
01.2012 - 04.2016
- Handling priority Issues and Responding to alerts on monitoring tools.
- Ensuring projected client parameter met on time by meeting SLA and handling escalations.
- Ensuring that all compliances are met and coordinating onshore team for latest technology.
- Enhancing the Quality of work up to the standards.
- Worked on (ITSM) Incident Management, Problem Management and Service Level Management.
- Documentation of changes and production of manual for user reference.
- Giving 24
- 7 Support to ServiceNow Application.
- Handling clients call for issues and giving solution for the same.
Education
Bachelor of Science - BSC - IT (Information Technology)
University of Mumbai
01-2012
Skills
- ITIL and ITSM expertise
- Agile and Scrum methodologies
- Stakeholder Management
- Process Improvement
- Requirement Gathering
- Project Management
- Risk mitigation strategies
- Jira, Azure DevOps, and ServiceNow
- Cross-Functional coordination
- ServiceNow configuration
Certification
- Certified ServiceNow System Administrator(CSA)
- Certified ITIL Foundation
- Micro Agile & Test Management certified
- Certified Professional scrum master (PSM 1)
- Trained Project Management Program (PMP)
- AI Associate Technical Project Manager - ServiceNow
Accomplishments
- Awarded as Excellent Team Player for leading the team.
- Awarded as Star performer
Timeline
ServiceNow Technical Project Manager
Globant
02.2025 - Current
Senior Project Manager
LTIMindtree
07.2022 - 02.2025
Consultant
T-systems
02.2020 - 06.2022
Senior Associate Consultant
Infosys
05.2016 - 02.2020
Project Engineer
Wipro Ltd.
01.2012 - 04.2016
Bachelor of Science - BSC - IT (Information Technology)
University of Mumbai