CHANDRARAO MOREY
Summary
Experienced project manager specializing in M365 technology with a strong track record in FMCG, BFSI, ERM, infrastructure and sports. Skilled in project management, client relationship management, business development, data analysis, and strategic planning. Seeking new challenges to drive project success and exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager | Lead Consultant
ITC Infotech India Limited
2022.09 - Current
- Project Manager at ITC Infotech handling 2 major accounts and leading 2 significant projects
- Account 1: Coca-Cola Euro Pacific Partners (CCEP) Managed all 4 major towers as the Project Manager
- Technical lead for Unified Communications
- Responsible for managing client requirements, creating SOWs, and negotiating
- Major Project 1: CCEP DWS Service (Duration: 3 years)
- Minor Project 2: CCEP DMARC Project (Duration: 9 months)
- Account 2: AON: Minor Project 3: MS Syntex Templated Promotion (Duration: 1 year)
- Major Project 4: AON MS Teams Migration (Duration: 1 year)
- Successfully implemented Microsoft 365 suite, including email migration, automation, workflows, security enhancements, intranet portals, and Document Management System
- Assist PMO in project scoping, project planning, schedules, invoicing, resource management, and milestones, status reports
- Statements of Work (SOW) and Gantt charts for project planning
- Maintain relations with IT departments, vendors, and customers
- Manage project financials to deliver within the budget
- Develop, manage, and empower project staff in alignment with IT strategy
- Utilized SWOT and structural analysis to assess market position and internal processes
- Maintain up-to-date requirements and system documentation in collaboration with Technical Writers, adopting ITIL V4 practices
- Follow Monthly & Weekly Status review meeting along with client operational calls and sprint planning, sprint retrospectives, and maintained the related project timeline
- Responsible for hiring Microsoft 365 profiles to drive business excellence at ITC Infotech's India location.
Corporate Trainer
Koenig Solutions Pvt. Ltd
Pune
2022.07 - 2022.09
- Recommended appropriate solutions based on customer requirements for using MS 365 programs effectively.
- Delivered lectures and hands-on labs on subjects related to the usage of Microsoft Office suite products.
- Oversaw technical documentation, instruction, and evaluation to meet IT education initiatives.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Analyzed company training methods and adjusted. Rectify issues, increase efficiency, and exceed training goals.
Lead Operations | Project Coordinator
Convergys India Services Pvt. Ltd.
2021.03 - 2022.07
- Project: MS Concierge Support team
- Established and managed a new technical support team for Microsoft Office 365, guiding Tier 1 & Tier 2 engineers as a technical lead
- Expert in configuring Office 365 services, including Azure, SharePoint Online, Microsoft Teams, and Outlook Web App
- Proficient in troubleshooting Microsoft 365 applications across Windows and Mac platforms
- Successfully resolved complex issues related to Exchange Online, SharePoint Online, OneDrive for Business, and Office 365 security and compliance
- Guided the team and organization on Agile/Scrum practices and ensured that the team adhered to the Scrum methodology, fostering best practices in the team
- Implemented process improvements, enhancing efficiency, and reducing resolution time for technical support workflows
- Configured communication systems such as Auto-Attendant and Call Queue for optimal user experience
- Provided solutions for SharePoint Online, OneDrive for Business, Office 365 Message Encryption, Outlook, and Office 365 app issues
- Conducted process training and knowledge transfer sessions to ensure team readiness and proficiency in supporting Microsoft technologies
- Supported, monitored, and managed project staff and sub-contractors, supporting effective resource allocation.
Administrator | Project Coordinator
Wipro
2020.10 - 2021.03
- Major Project: North-trust Bank M365 Global Support
- Managed global banking IT projects focusing on Microsoft support and M365 security and governance
- Led M365 security and governance initiatives, ensuring compliance with industry standards and best practices
- Acted as Subject Matter Expert in Microsoft Exchange Online, Azure AD, and Microsoft Teams administration, utilizing PowerShell scripting for automation and optimization
- Expertly troubleshooted critical issues including Office 365, account compromise, phishing, mail flow, and migration issues
- Assisted in migrating email solutions to Office 365 using various methods while ensuring data integrity and security
- Provided comprehensive process training via video conferencing platforms, facilitating knowledge transfer and team readiness
- Supported queue management and conducted meetings, knowledge transfer sessions, and process training with team leads and managers
- Mentored desktop support teams, providing 24x7 technical support for over 10,000 global employees of a US-based bank
- Monitored sales team performance and provided training to help reach targets.
Senior Technical Process Executive | Project Coordinator
Infosys
2019.10 - 2020.10
- Project: The Hallmark Global business
- Served as Subject Matter Expert in Microsoft Exchange Online, managing mailbox configurations, mail flow, migrations, and policy implementation
- Proficient in Microsoft technologies including Exchange Online, Office 365 suite, and SharePoint, with expertise in networking principles and email security protocols
- Utilized advanced Excel skills for critical report maintenance and analysis, ensuring data accuracy and actionable insights
- Provided VIP user support with quick response and resolution, ensuring high customer satisfaction
- Implemented ITIL Framework & ITSM Tools, participating in Level 1 and Level 2 team activities
- Managed project financials, tracking expenses and ensuring projects were delivered within allocated budgets.
Project Supervisor | M365 Support | Technical Consultant
HWSC
2015.08 - 2019.08
- Project: Leading sports brand in Skating manufacturing, distribution, and coaching Duration: 3 years
- Coached team members in customer service techniques to maximize talent areas
- Managed IT projects, ensuring adherence to IT project management standards
- Facilitated iteration stand-up meetings to track progress and address challenges
- Documented business requirements and oversaw change request processes
- Led implementation of Microsoft 365 suite, including email migration and security enhancements
- Collaborated with stakeholders to develop and implement intranet portals and document management systems
- Maintained relationships with IT departments, vendors, and customers
- Participated in planning, development, deployment, and life cycle management of all Oracle University courseware environments
- Secured long-term accounts and provided recommendations to promote brand effectiveness and product benefits
- Initiated and elevated new business opportunities by implementing effective networking strategies.
Education
Bachelor of Engineering - Electronic and telecommunication
Pune University
01.2015
Technical Diploma - Electronic and telecommunication
KK Wagh Polytechnic Collage
01.2011
Skills
Project Management:
- Project Planning and Execution
- Solution Delivery
- Project Management
- RAID Management (Risk, Assumption, Issue, Dependency)
- Project Timeline Management
- Budget Planning
- Governance & Risk Compliance (GRC) for management of IPTs (Issue Problem & Threats)
- Agile Ceremonies - Sprint Planning, Daily Scrum, Retrospective
IT Service Management (ITSM):
- ITIL & ITSM
- Capacity and Availability Management
- Operations Management
People and Team Management:
- People Management
- Recruitment
- Team Leadership and Development
- Stakeholder Management
- Client Relationship Management
Leadership and Documentation:
- Strategic Leadership
- Quality Assurance and Testing
- Documentation and Reporting
Personal Information
Title: PROJECT MANAGER | DELIERVY MANAGER | OFFICE 365 | MCIROSOFT 365 | ITIL V4
Certification
- Microsoft Certified: MS-203 - Microsoft 365 Messaging Administrator Associate
- Microsoft Certified: PL-900 - Microsoft Power Platform Fundamentals
- Microsoft Certified: AZ-104 - Microsoft Azure Administrator Associate
- ITIL v4 Foundation - Information Technology Infrastructure Library Version 4 Foundation
Accomplishments
Cost Optimization and Savings:
- Received Star award from CCEP for saving $2.163 million annually by transitioning 7k users to more cost-effective licenses.
Recognition and Awards:
- Received 3 "Pat on the Back" awards and one Quarterly Star award at ITC Infotech.
- Achieved Star award at Concentrix for effective management of MS Concierge team.
- Received Warrior award at Infosys for effective management of Hallmark team.
Project Management:
- Successfully delivered multiple projects within agreed timelines, valued at Euro 318K, Euro 670K, and Euro 548K.
- Successfully managed both Fixed Bid and Time & Material (T&M) projects.
Expanded M365 project scope by adding smaller projects worth 100 thousand Euros.
Service Level Agreement (SLA) Achievement: Achieved 100% SLA coverage for M365 Support project timelines.
Focus on passions
Professional Development:
Ongoing training for Copilot & Project Management certifications.
Preparing for AI 900, Generative AI (GAI) and Conversational AI (CAI).
Planned language learning: German & French.
Interests: Interested in world geopolitics. Social service activities.
Sports and Hobbies: Skating coaching; played in Nationals.
Entertainment: Enjoy watching feel-good and science fiction movies on Netflix and Amazon.
TOOLS AND TECHNOLOGIES
- Microsoft Project Planner | Power Automate
- Office 365 / Microsoft 365 | Exchange Online / SharePoint Online
- OneDrive / Outlook / Calendar | Microsoft Excel & PowerPoint
- Microsoft 365 Admin Center | Azure Active directory
- Exchange Migration / Mailbox Migration / SharePoint Migration
- MS Teams | ServiceNow / Jira
- IPMS | AGILE | SCRUM | WATERFALL
- Prompt Engineering for AI tools - GPT-3.5 GEMENI Copilot
Timeline
Project Manager | Lead Consultant
ITC Infotech India Limited
2022.09 - Current
Corporate Trainer
Koenig Solutions Pvt. Ltd
2022.07 - 2022.09
Lead Operations | Project Coordinator
Convergys India Services Pvt. Ltd.
2021.03 - 2022.07
Administrator | Project Coordinator
Wipro
2020.10 - 2021.03
Senior Technical Process Executive | Project Coordinator
Infosys
2019.10 - 2020.10
Project Supervisor | M365 Support | Technical Consultant
HWSC
2015.08 - 2019.08
Bachelor of Engineering - Electronic and telecommunication
Pune University
Technical Diploma - Electronic and telecommunication
KK Wagh Polytechnic Collage
- Microsoft Certified: MS-203 - Microsoft 365 Messaging Administrator Associate
- Microsoft Certified: PL-900 - Microsoft Power Platform Fundamentals
- Microsoft Certified: AZ-104 - Microsoft Azure Administrator Associate
- ITIL v4 Foundation - Information Technology Infrastructure Library Version 4 Foundation
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