Chandra Satya Swarup Gunda
Visakhapatnam
Summary
Results-driven IT Infrastructure Leader with over 4 years of specialized experience in Windows, Unix, Storage, and Backup Administration. Expertise in managing enterprise IT environments ensures high availability, security, and operational efficiency while fostering high-performance teams. Innovative technology professional skilled in enhancing systems and aligning technical solutions with business objectives, consistently driving projects from inception to completion. Proven track record of contributing to organizational growth and success through strategic leadership and effective project management, complemented by E4 level competency in Windows Server Administration and E2 level proficiency in VMware vSphere, Cisco UCS Manager, and Dell iDRAC.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Systems Engineer
Tata Consultancy Services
07.2021 - Current
• Promoted to Command Center Lead within 7 months for outstanding performance and technical expertise.
• Led 24×7 global IT operations, improving system uptime and streamlining incident management for 1,000+ enterprise servers.
• Implemented Tanium automation, reducing manual patching time by 40% and strengthening endpoint compliance.
• Optimized VMware and Windows environments, enhancing performance and resource utilization by 25%.
• Resolved 100+ high-impact alerts weekly, ensuring minimal downtime and SLA adherence.
• Coordinated with vendors and network teams for hardware replacements and infrastructure upgrades with zero unplanned outages.
• Prepared system health and performance reports for stakeholders, driving data-backed operational improvements.
• Mentored 15+ associates, improving team efficiency and fostering cross-platform collaboration.
Education
Bachelor's Degree - Civil Engineering
04-2021
Skills
- Operations leadership in IT
- Windows server administration expertise
- Proficient in backup solutions
- Expertise in incident management
- 24x7 Infrastructure Monitoring & Support
- Experienced in troubleshooting technical issues
- Proficient in server maintenance
- Vendor & Stakeholder Collaboration
- Strategic Planning & Team Leadership
- Supervision and leadership
- Troubleshooting
- VMware Vsphere E2 proficient
- Cisco UCS Manager expertise
- Dell iDRAC management
- VMware ESXi management
Certification
- Google Cloud Certified Associate Cloud Engineer
- Google Digital Marketing by Digital Garage
- CompTIA Security+ (SY0-601)
- Generative AI
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Systems Engineer - Tata Consultancy Services
07.2021 - Current
Vignan Institute of Information Technology - Bachelor's Degree, Civil Engineering
Clients Served
Transurban (Infrastructure), Vistara (Aviation), Wincanton (Supply Chain), Nielsen (Media Analytics), DAN (Marketing), WPP (Advertising), Sky (Telecom).
Leadership & Achievements
- Promoted to IT Infrastructure & Operations Lead, managing high-stakes IT environments and global enterprise support.
- Successfully led critical IT projects, reducing downtime and improving service delivery efficiency.
- Implemented strategic process improvements in monitoring, backup management, and security compliance, driving operational excellence.
- Managed stakeholder communications and IT service delivery, aligning operations with business goals and SLAs.
- Played a key role in IT infrastructure modernization, enhancing system resilience and performance.