CHANDRASEKAR BALASUBRAMAINAM

• RESIDENCY- Managed daily operations of the hospitality services at LOTUS PG & RESIDENCY.
• Supervised staff to ensure high-quality guest service and satisfaction standards.
• Implemented efficient scheduling practices for front desk and housekeeping teams.
• OPERATIONS MANAGER 12/2023- 1/2024

ALNOOR RESIDENCY- CHENNAI

• Conducted regular inspections of facilities to maintain cleanliness and organization.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.

OPERATIONS MANAGER 1/2020- 12/2023 HOTEL MAHARAJAY- CHENNAI

• Streamlined inventory management processes for supplies and amenities distribution.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Built strong operational teams to meet process and production demands.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

OPERATIONS MANAGER 12/2017- 1/2020 SUMMER BEEZE RESORT - MUNNAR

• Managed daily operations of resort facilities and guest services.
• Supervised staff scheduling and training programs for optimal service delivery.
• Coordinated guest activities and special events to enhance visitor experience.
• Addressed guest inquiries and resolved issues to maintain high satisfaction levels.
• Resolved guest complaints to ensure customer satisfaction.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Managed team of front desk agents, supervising personnel in issue resolution.