Chandrasekar Natarajan

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and provide feedback promptly.
• Lead and supervise the billing team of 65 FTE's providing training and support to ensure high performance, includes charge entry, payment posting, denial follow up and patient calling.
• Monitor and manage accounts receivable, following up on outstanding payments and denials.
• Streamlined billing procedures, resulting in a 20% reduction in AR days and improved cash flow
• Implementing scrubbers: Which Increased First-Pass Acceptance Rates, reduce administrative cost and enhance the cash flow.
• Generate and analyze billing reports to identify trends, discrepancies, and areas for improvement.
• Prepare and maintain detailed reports on billing activities, outstanding balances, and payment statuses
• Present findings and recommendations to management to enhance efficiency and client satisfaction.
• Stay updated with healthcare regulations and payer requirements to ensure compliance.
• Prepare and issue accurate invoices to clients based on services rendered.

• Analyze and refine billing workflows to enhance efficiency and accuracy.
• Address and resolve complex billing discrepancies and claim denials.
• Investigate root causes of billing issues and develop strategies to prevent recurrence.
• Conduct audits of billing activities to ensure compliance with healthcare regulations and payer policies.
• Develop and deliver training materials to enhance team performance.

• Address and resolve any billing-related issues or disputes to ensure client satisfaction.
• Reduced AR Days, decreased average AR days from 45 to 30 by implementing targeted follow-up strategies and process enhancements.
• Work closely with payers to resolve claim issues and expedite payments
• Coordinate with other departments, such as coding, accounts receivable, and patient follow up, to ensure accurate and efficient billing processes.

Follow up on outstanding AR & Denials, resolve billing issues, maintain production and quality standards.