Chandrasekar Natarajan
Chennai
Summary
Dynamic Client Service Manager with over 13 years of experience in revenue cycle management. Proven track record in leading cross-functional teams to enhance client satisfaction and streamline billing processes. Skilled in utilizing billing software such as Md-net, Dr chrono, Med-data and adept at managing accounts receivable to improve cash flow. Committed to delivering exceptional client service while ensuring compliance with healthcare regulations.
Overview
13
13
years of professional experience
Work History
Client Manager Operations
Cedarr Technology Solutions
Chennai
05.2017 - Current
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and provide feedback promptly.
- Lead and supervise the billing team of 65 FTE's providing training and support to ensure high performance, includes charge entry, payment posting, denial follow up and patient calling.
- Monitor and manage accounts receivable, following up on outstanding payments and denials.
- Streamlined billing procedures, resulting in a 20% reduction in AR days and improved cash flow
- Implementing scrubbers: Which Increased First-Pass Acceptance Rates, reduce administrative cost and enhance the cash flow.
- Generate and analyze billing reports to identify trends, discrepancies, and areas for improvement.
- Prepare and maintain detailed reports on billing activities, outstanding balances, and payment statuses
- Present findings and recommendations to management to enhance efficiency and client satisfaction.
- Stay updated with healthcare regulations and payer requirements to ensure compliance.
- Prepare and issue accurate invoices to clients based on services rendered.
Process Specialist
Cognizant
Chennai, India
04.2016 - 04.2017
- Analyze and refine billing workflows to enhance efficiency and accuracy.
- Address and resolve complex billing discrepancies and claim denials.
- Investigate root causes of billing issues and develop strategies to prevent recurrence.
- Conduct audits of billing activities to ensure compliance with healthcare regulations and payer policies.
- Develop and deliver training materials to enhance team performance.
Client Coordinator
Qway Technologies
Chennai, India
08.2013 - 01.2016
- Address and resolve any billing-related issues or disputes to ensure client satisfaction.
- Reduced AR Days, decreased average AR days from 45 to 30 by implementing targeted follow-up strategies and process enhancements.
- Work closely with payers to resolve claim issues and expedite payments
- Coordinate with other departments, such as coding, accounts receivable, and patient follow up, to ensure accurate and efficient billing processes.
AR Caller
Omega Healthcare
Chennai, India
05.2012 - 08.2013
Follow up on outstanding AR & Denials, resolve billing issues, maintain production and quality standards.
Education
BBA - Commerce
Business Administration
Chennai04-2012
Skills
- Client Relationship Management
- Revenue optimization
- Technology Integration
- Team oversight
- Coaching personnel
Timeline
Client Manager Operations
Cedarr Technology Solutions
05.2017 - Current
Process Specialist
Cognizant
04.2016 - 04.2017
Client Coordinator
Qway Technologies
08.2013 - 01.2016
AR Caller
Omega Healthcare
05.2012 - 08.2013
BBA - Commerce
Business Administration