Chandrasekar Nemmani

• Ensure overall service delivery as per agreed SOW.
• Provide leadership in developing Leaders by setting right expectations and provide feedback on performances timely.
• Motivate staff to maximize performance and efficiency through continuous improvement projects.
• Ensure P2P towers meet 100% quality compliance with customer-approved SOPs.
• Implement an effective operating model for internal collaboration to achieve service excellence.
• Develop a governance model with the client, including daily to yearly governance structures.
• Develop talent retention strategies, such as succession planning, cross-functional training, effective monthly 1-on-1 meetings, and maintaining an appropriate buffer to prevent service disruptions.
• Conduct quarterly perception surveys for P2P towers to gather feedback for continuous improvement.
• Responsible for annual customer satisfaction survey performance.
• Manage P2P account P&L, people, and customer experience as key deliverables.

• Handling procurement transformation ni reengineering existing process, bringing continuous improvements.
• Leading the delivery of contracted services to ensure that SLAs and KPI's.
• Supervised and monitored delivery of contractual services according ot SLA agreements.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Handling escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible and documenting the lessons learnt, RCA, CAPA.

ACCOMPLISHEMNTS:

• Improvement Target exceeded upto 135% resulting %3 productivity on Revenue for FY23.
• Employee Retention more than 10 resources including 2 Team Managers.
• 283 Transactional Service delivery SLAs met consistently for FY23.
• Participated multiple RFP solutions and Client workshops to promote S&P Service delivery.
• Collaborated with multiple Client Engagements on internal QBR, employee Retention, Engagement Capability showcase.
• Build Strong Relationship with the Client ni short time.
• Negotiated with client for Team Building funds and successfully executed complete Team outing ni July2022. Resulting internal cost avoidance & Margin impact for about ~$4k USD.
• Annual Customer experience for FY23 scored at 100%.
• Quarterly Perception Client satisfaction survey - Exceeded expectations for all 4 quarters in FY’23.
• Negotiated FTE rate increase with client (upto $20K/year) for complex Line of Business - Global Trade Compliance.

• Managed Order management and Sourcing & Procurement Operations for a leading USA based Aviation Client
• Executed Case Management & communication projects to improve the SLAs overall
• Simplified Operations per Skills matrix and developed Leads/SMEs and CSRs to improve the productivity and SLA improvements from 80% to 95%
• S&P operations been managed consistently beyond SLAs
• Cost savings at 2.17% vs Target 0.5% against Off-Contract Purchase Orders
• OTD at 85% vs Baseline: 65%
• Awarded as Inspiring Manager from Chennai Location in the month of Jan 2020
• Managed $60 Million Tail Spend Business for an US based Aerospace Client, 15+ manufacturing Sites in US
• Category: Electrical & Mechanical components
• Team Size: 35 (14 Global Buyers + 21 Procurement Specialists)
• Service Delivery Locations: Chennai, TN, INDIA & Atlanta, US
• Implemented successful Lean projects to improve Savings and on time deliveries
• Accomplished more than 100% target against Spot buy PO negotiations
• Received high Performance Award for Exceeding SLAs and New Business Win to Stabilize 150 Chronic Suppliers
• Increased Supplier OTD Performance from 56% to 80% (PO ACK, Late commits, Past Due, & De-commits)
• Significant YoY Cost Savings from -4% to 0.6% (4.6% Increase) through Spend Analytics
• Received High Performance award for Savings Accomplishment for YE2017
• Implemented Automation projects towards Open PO Follow-up and RFQ floating to avoid Manual process and Quality errors.

• Implemented FMEA projects to control the process Errors and to ensure 100% Quality on Purchase Orders
• Implemented cost saving activities and served on company's Continuous Process Improvement
• Succeeded in various price negotiations and thereby choosing the best quote for the company
• Implemented improvement strategies by standardizing the process & eliminating non-productive activities with respect to Internal Systems which resulted in process efficiency
• Reduced personnel overtime, manpower while increasing efficiency.

• A highly skilled and results-driven professional with extensive experience in forecast management, inventory control, and order management
• Forecasting and demand planning
• Inventory optimization and control
• Order management and fulfilment
• Supplier relationship management
• Data analysis and reporting.

• Handled end-to-end order processing for a diverse range of products, ensuring accuracy and timeliness
• Liaised with vendors and logistics partners to coordinate shipment schedules and resolve delivery issues
• Monitored order status and proactively communicated updates to internal stakeholders and customers
• Developed and maintained order processing metrics to track performance and identify areas for improvement
• Participated in process improvement initiatives to enhance order management workflows and streamline operations.

• Customer Service Representative with expertise in handling travel ticketing, help desk support, and processing government documents
• Proven track record of delivering exceptional service, resolving issues promptly, and ensuring customer satisfaction.