CHANDRASEKAR V
Chennai
Summary
Detail-oriented Assistant Manager offers more than 10 -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
18
18
years of professional experience
Work History
Assistant Manager – Lead
BNP Paribas
01.2022 - Current
- Validate the processing of Corporate Action event/Income events in order to anticipate any reporting or processing issues
- Reverting to relevant internal/external custodians to clarify /solve any open issue
- Checking that all eligible positions are instructed before response deadline
- Facilitating complex events and critical instructions with all necessary requirements and coordinate the same with the custodian
- Ensure that respective cut off times within various applications and activities within the team are adhered
- Investigate root cause for aged breaks and escalate appropriately to relevant stakeholders for clearance of reconciliation breaks on a daily basis
- Work closely with NAV team and ensure that all the tasks are performed as per prescribed timelines/Market cut off
- Monitor High value cash and stock breaks and ensure appropriate actions are taken
- Ensure all the BOD/EOD activities completion
- Responsible for achieving the agreed KPIs for the team
- Handled the month & year end audit’s/SOD and EOD reports
- Handling the queries via email, Telephone and query management tool
- Ensure the client emails are addressed in timely manner on a daily basis
- Evaluate the SOP to ensure they are accurate and updated
- Ensure client adhoc activities are completed on time
- Coordinate with internal teams for process completion in case of exceptions
- Updation of any incident or operational risk and implement appropriate preventive measures
- Handling calls with governance, SPOC and end clients of various regions
- Reporting MIS to governance on monthly basis across clients
- Conducting regular team meeting and providing update on process and discussing on various topics and getting view of team members
- Managing performance appraisals and One to one connect with team members.
ASSOCIATE MANAGER
SCOPE INTERNATIONAL
05.2010 - 01.2022
- Successfully implemented V15 in Seccure platform for more than 25 countries and supporting various team on operational queries
- Process of Testing for upgrading existing corporate action application to the latest version by compiling it with another application I.e., Seccure to make overall corporate functionality under one platform
- Testing new environments in BANCS for Corporate actions system for various markets
- Testing based on scenario’s given by production team tickets and fixing the issue
- Assisting on UVT activity for internal teams and solving the queries
- Testing CA NSI for various events
- Testing Standing instruction for various voluntary events
- Testing Response for SPLIT instructions
- Setting MT940 & MT950 for generating cash statement as per client requirement
- Checking key dates for various events and raising defect for incorrect outputs
- Setting Tax board as per client requirement
- Testing Depot FX & Client FX for client involves Forex conversion.
Customer support executive
SUTHERLAND GLOBAL SERVICES LTD
10.2009 - 05.2010
- Handling different kind customers request like ordering the products
- Tracking the item after customer ordered
- Price update in site
- Inquiry for pre order booking
- Solving various kind of problems which customers facing at the time of placing the orders
- Refunding the customers if the order was received with damage or defective
- If customers need new product for the damaged one arranging for pickup and delivering the new product (RETURN CONCEPT)
- Filing A-Z guaranteed for the products.
Junior Processing officer (JPO)
CITI GROUP GLOBAL SERVICES LTD, (E-SERVE)
06.2007 - 08.2008
- Preparing statement to credit card clients
- Adjusting late fees and finance charge for clients
- Checking for KYC
- Taking request for address change an contact number
- Taking request for billing date change
- Closing of account.
Service delivery executive (SDE)
CALIBER POINT BUSINESS SOLUTIONS (HEXAWARE TECHNOLOGIES)
07.2006 - 06.2007
- Handling medical billing
- Handling a team of verification and all claims
- Capturing client name as (First, Last, Middle with suffix and prefix)
- Capturing DOB, parents name, date of hospitalization
- Treatment taken and scanning relevant bills entering into the claim form
- Hospital details with doctor name
- Date of admission and discharge
- Conduction training session for new joiners.
Education
MBA in Education Management -
ALAGAPPA UNIVERSITY
01.2013
B.Sc in Plant biology and Plant biotechnology -
Loyola College, Madras University
01.2006
Higher secondary -
OLVMHS SCHOOL
SSLC -
OLVMHS SCHOOL
Skills
- Complex problem-solving
- Time Management
- Research Abilities
- Workload Management
- Employee performance evaluation
- Corporate Social Responsibility
- Operations Management
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
Personal Information
- Father's Name: K.Varadarajulu
- Date of Birth: 07/10/1985
- Marital Status: Married
Physically Challenged
True
Languages
- English
- Tamil
- Telugu
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Assistant Manager – Lead
BNP Paribas
01.2022 - Current
ASSOCIATE MANAGER
SCOPE INTERNATIONAL
05.2010 - 01.2022
Customer support executive
SUTHERLAND GLOBAL SERVICES LTD
10.2009 - 05.2010
Junior Processing officer (JPO)
CITI GROUP GLOBAL SERVICES LTD, (E-SERVE)
06.2007 - 08.2008
Service delivery executive (SDE)
CALIBER POINT BUSINESS SOLUTIONS (HEXAWARE TECHNOLOGIES)
07.2006 - 06.2007
MBA in Education Management -
ALAGAPPA UNIVERSITY
B.Sc in Plant biology and Plant biotechnology -
Loyola College, Madras University
Higher secondary -
OLVMHS SCHOOL
SSLC -
OLVMHS SCHOOL
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