Forward-thinking Senior Manager adept at managing teams of 120 employees with 4 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Hi, I’m
Chandra Sekhar C
Leadership
Hyderabad
Summary
Overview
18
years of professional experience
4
Certifications
Work History
ADP Private Limited
Senior Manager – Global Finance Transformation
05.2018 - Current
Job overview
- Leading Global Transformation and Business Process Improvements across India and North America in the Pricing, Order to Cash and Sales Incentive Compensation Administration space
- Responsible to improve standardization, automation and elimination of work
- Driver of Global Transformation Roadmap with key focus on sustained improvement
- Focussed on fundamental operations which established metrics and measurement and in-turn delivered 15% Operational Efficiency for the account
- Improved auto cash posting by 8% thru technology collaboration
- Aligned to the organizational agility thru Standardization and Take-out work which reduced 8% billable FTE
- Introduced customer centricity to the teams so that Global Finance teams contribute towards Net Promoter Score (NPS)
- Transformed operations by building skillset mapping which enabled display of core competence and transition higher complexity work
- Built business cases for digitization and automation which got sponsorship from Corporate and Enterprise Apps leadership
- Successful in discovery and implementation of RPA which introduced digital workforce in the Global Finance team
- Improved business intelligence thru Dashboards which were rolled-out for Executive review
- Enhanced the business continuity plans to reduce risk of doing business in North America and Canada.
First American (India)
General Manager – Operations/Service Delivery
06.2013 - 04.2018
Job overview
- Responsible for US F&A Quote To Cash (QTC) - Shared Services
- Driving operations of the business unit which was a global hub with key focus on end-to-end operations through local and offshore partner management
- Transformed operations that was no longer cost competitive into 'Center of Excellence'
- Established Transition toolkit which reduced the time between Go-Live and Steady State Operations
- Created RPA Discovery Framework to leverage automation and launch digital workforce in the organization
- Implemented over 200 KAIZEN (improvement) projects, thereby leading to an increase in efficiency (process and human resource) over a period of 48 months for India Finance Shared Centre (IFSC) tower
- Improved YoY Operational Efficiency from 7% to 12% for the account and thereon enhanced the profitability
- Partnered to add 28% revenue for the business in 2016; maximized the PFP (Pay for Performance) at 15%
- Lead Business Continuity Planning (BCP) / Disaster Recovery (DR) for the location
- Invited by Dennis Gilmore, CEO of First American to attend Experience Leader Program at University of California
- Implemented business intelligence thru Flash Reports for top management review
- Merit of establishing a framework to manage vendor/partner performance, risk and compliance
- Standardized metric dashboards with vendor/partner ranking to transform Global Offshoring Partnership
- Credited for creating a platform to share best practices which improved operational quality and SLA performance across vendors/partners
- Converted underperforming global vendor/partner operations sites by implementing Six Sigma & Kaizen to achieve desired performance.
PAREXEL International (India) Private Limited
Senior Manager - COO Worldwide Operations
11.2012 - 06.2013
Job overview
- Headed the global operations of the unit in supporting technology enabled products and services; led a globally diversified workforce located in India, USA and UK serving global customers
- Maintained an all-time low attrition rate of 6%
- Effectively managed SLA metrics for the process and designed a robust & dynamic report to showcase the monthly performance of all teams in a single arena
- Transitioned and stabilised Level-2 support process from UK to Hyderabad, India
- Successfully implemented operational excellence plans, thereby leading to an increase in efficiency (process and human resource) and cycle time reduction.
First American (India)
Senior Manager – Operations
07.2006 - 10.2012
Job overview
- Steered the entire gamut of operations including process management, SLA management, resource optimization, P&L management, training & development, and team management for BPO unit and rendered services as a key partner in establishing a new line of business
- Won Kennedy Excellence Award in 2009
- Reduced attrition for the process from 30% to 19% for the period 2010 - 2012
- Partnered to achieve 12% additional DBS revenue in 2012; maximized the PFP (Pay for Performance) at 10%
- Drove continuous improvement culture through adoption of enablers such as LEAN/Kaizen and Six Sigma
- Achieved Six Sigma on all Critical to Quality metrics; this was made possible through adoption of First Time Right at 98% quality and building quality culture in BPO
- Created and implemented business continuity program to reduce risk of demerger and thereby office relocation.
Education
Manipal University
MBA in Information Systems
University Overview
Osmania University
B.Com.
University Overview
Skills
Certification
Six Sigma Black Belt
Timeline
Senior Manager – Global Finance Transformation
ADP Private Limited
05.2018 - Current
General Manager – Operations/Service Delivery
First American (India)
06.2013 - 04.2018
Senior Manager - COO Worldwide Operations
PAREXEL International (India) Private Limited
11.2012 - 06.2013
Senior Manager – Operations
First American (India)
07.2006 - 10.2012
Manipal University
MBA in Information Systems
04.2009
Osmania University
B.Com.
04.1997
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