Jira
Chandra Sekhar Challa
Senior Product Specialist
Hyderabad
Summary
Seeking a career oriented challenging job in which I can serve the best services suiting to the organization in all perspective.
Overview
2
2
Certificates
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Product Specialist
Vendormate (A GHX Company)
04.2022 - Current
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Monitored market trends and competitor performance to update promotional strategies.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
Senior Application Specialist
Syft Corp (A GHX Company)
09.2021 - 04.2022
- Created comprehensive documentation for application functionality and support procedures, aiding in faster issue resolution.
- Established strong relationships with key business stakeholders, fostering a collaborative environment for addressing and resolving application challenges.
- Optimized application configurations for improved stability and reliability during peak usage periods.
- Developed custom scripts to automate routine tasks, increasing productivity of the support team.
- Mentored junior team members to enhance their technical skills and improve overall team performance.
- Conducted root cause analysis on recurring issues, recommending process improvements to prevent future occurrences.
- Used Salesforce, Jira. Atlassian to track, maintain and update trouble tickets & issues.
Application Specialist
Syft Corp (A GHX Company)
03.2017 - 09.2021
- Optimized system performance by recommending hardware upgrades or configuration adjustments based on usage patterns and load testing results.
- Ensured seamless application updates by coordinating with developers during release cycles, minimizing user impact.
- Boosted efficiency through the development of custom scripts and automation tools for routine maintenance tasks.
- Reduced downtime by proactively monitoring application performance and addressing potential issues before they escalated.
- Enhanced application functionality by diagnosing and resolving software issues.
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications.
- Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
Application Engineer
Conrep Inc
02.2015 - 05.2016
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
- Implemented proactive monitoring measures to detect potential issues before they impacted users.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
- Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.
- Mentored junior engineers, fostering a collaborative environment that promoted professional growth.
Technical Support Agent
Sutherland Global
12.2013 - 02.2015
- Facilitated training sessions on product updates or changes within the organization to ensure consistent knowledge across all support agents.
- Resolved complex technical issues for better client experience and smoother operations.
- Stayed current with industry trends and emerging technologies, providing informed support to customers.
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Support Engineer
Sitel
01.2013 - 12.2013
- Earned recognition from management for consistently delivering exceptional service quality.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explain and support customers on Internet related Issues. Troubleshoot on issues such as Wireless Network, Initial setup of the internet service and Troubleshoot on router
- Mentored junior members of the team on best practices in issue resolution techniques.
Collection Specialist
IQor Global Services
01.2012 - 01.2013
- Making outbound calls as a debt collector of Credit cards and telephone bills that were in the last stage of recovery. Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Skills
Certification
Certified in Hardware and Networking from IGIAT, Visakhapatnam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Product Specialist
Vendormate (A GHX Company)
04.2022 - Current
Senior Application Specialist
Syft Corp (A GHX Company)
09.2021 - 04.2022
Application Specialist
Syft Corp (A GHX Company)
03.2017 - 09.2021
Application Engineer
Conrep Inc
02.2015 - 05.2016
Technical Support Agent
Sutherland Global
12.2013 - 02.2015
Technical Support Engineer
Sitel
01.2013 - 12.2013
Collection Specialist
IQor Global Services
01.2012 - 01.2013
Bachelor of Commerce (Computers) - Undergraduate Degree
J.R.N. Rajasthan Vidyapeeth University
06.2007 - 03.2010
12th - High School
Adarsh Sr. Sec School
06.2005 - 03.2007
10th (Matric) - Schooling
Adarsh Sr. Sec School
06.2004 - 03.2005
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsFlexible work hoursWork from home optionCareer advancementPaid time offEducation
Bachelor of Commerce (Computers) - Undergraduate Degree
J.R.N. Rajasthan Vidyapeeth University
Udaipur, Rajasthan 06.2007 - 03.2010
12th - High School
Adarsh Sr. Sec School
Delhi 06.2005 - 03.2007
10th (Matric) - Schooling
Adarsh Sr. Sec School
Delhi 06.2004 - 03.2005
Software
Atlassian
Confluence
Looker
Interests
Movies
Music
Travelling
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)