Chandrasekhar Chetkari
Hyderabad
Summary
Experienced Salesforce Configuration Administrator, focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Configuration Administrator II
Electronic Arts
Hyderabad
05.2022 - 10.2023
- Understood the ins and outs of the Customer Experience tech stack and how to use configurable features to positively improve the player experience
- Worked with partners from across Customer Experience to help them better achieve their goals through configuration
- Used my understanding of the CE systems and tools, along with the CE and EA product knowledge when collaborating with team members in preparation for upcoming projects
- Part of the Platforms & Services department and was focused on strategic projects including product line needs
- Supported the CE organization in sustaining and improving our tools on the operational level while also focusing on the long-term vision for help in EA's network
- Salesforce Admin experience
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems
- Created reports and dashboards in Salesforce to meet business requirements
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions
- Collaborated with other teams to ensure seamless integration between multiple platforms
- Expertise in use and manipulation of CSV files
- User Acceptance Testing and Configuration Management experience.
Terms Of Service Lead
Electronic Arts
Hyderabad
11.2019 - 05.2022
- This role was multi-facetted and required a significant amount of flexibility
- I was working within the Terms of Service operations team and undertook a wide range of operational functions
- A significant amount of my time was on ToS operation queues - Petitions and Disputes
- There were a wide variety of additional tasks in this role These roles include: Operational Enablement Activity, Shift Lead, Queue Manager, MIQ, Mass Profiling, Anti-cheat processes Operations Support, SWTOR processes, Training, Quality and Calibration, Community and Social Support, Supporting outsourced Service Delivery partners, Planning and executing ad-hoc operational projects in partnership with management, Subject Matter Expertise representing ToS, Template/Content/Process design and maintenance, Partnering with Legal, Fraud, Risk, Service Delivery and ERCR stakeholders, UAT and CRM support, System and process design, calibration and quality control, Studio and Security Partnerships, Working closely across a range of studio partners to ensure alignment of plans and delivery of appropriate customer experience.
Transaction Risk Investigator
Amazon
Hyderabad
07.2016 - 07.2019
- Conducted investigations into suspicious transactions to identify and mitigate risk
- Analyzed customer data, transaction information, and other relevant documents for potential fraud
- Collaborated with internal teams such as legal, compliance, and operations to ensure accurate investigation results
- Developed investigative strategies to detect fraudulent activities in a timely manner
- Reported findings of investigations to senior management and provided recommendations for risk mitigation
- Identified trends in suspicious transactions using data analysis techniques
- Developed procedures and protocols for investigating high-risk transactions
- Monitored customer accounts for any unusual or suspicious activity
- Reviewed financial statements and other documents to determine the source of funds used in a transaction
- Provided guidance on best practices for mitigating risks associated with online payments
- Assisted in developing policies and procedures related to transaction risk management
- Maintained an up-to-date understanding of anti-money laundering regulations
- Conducted research on new methods of identifying fraudulent activity
- Tracked progress of investigations from initiation through resolution
- Performed due diligence reviews on customers prior to onboarding them as clients
- Assessed customer profiles against established criteria to evaluate risk levels
- Provided training sessions on fraud detection techniques to colleagues across departments
- Responded to fraud alerts, chargebacks and disputes
- Managed over 60 investigations each hour
- Established new standard operating procedures to prevent risk exposure
- Resolved escalated cases and communicated results with customers
- Created and maintained dashboards for KPIs and workflow
- Conducted in-depth investigations by reviewing reports
- Recommended improvements to existing or proposed systems to enhance solution functionality
- Documented and reported on key risks and recommended mitigation strategies.
Education
Diploma - Film Making: Film And Video Production
Annapurna International School Of Film Making & Me
11.2018
Bachelor - Technology: Electrical, Electronics And Communications Engineering
Gokaraju Rangaraju Institute Of Engineering & Tech Hyderabad
06.2016
Skills
- Salesforce
- Sql
- Workbench
- Dataloader
- Customer Service
- Training and Development
- Technical Documentation
- Policy Writing
- Decision-Making
- Team Collaboration
- Reporting and Documentation
- Attention to Detail
- G Suite
- Operations Management
- MS Office
- Strong Problem Solver
- Compiling Data
- Data Conversion and Migration
- New Product Testing
- Writing Queries
Certification
- Lean Six Sigma Green Belt
- Process Flowcharts & Process Mapping
- HTML Essential Training
- Excel with this A-Z Microsoft Excel Course
- Mastering Collaboration
- Data visualization in Excel, Tableau, Python, and R
Timeline
Configuration Administrator II
Electronic Arts
05.2022 - 10.2023
Terms Of Service Lead
Electronic Arts
11.2019 - 05.2022
Transaction Risk Investigator
Amazon
07.2016 - 07.2019
Diploma - Film Making: Film And Video Production
Annapurna International School Of Film Making & Me
Bachelor - Technology: Electrical, Electronics And Communications Engineering
Gokaraju Rangaraju Institute Of Engineering & Tech Hyderabad
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