Chandra Sekhar Pendlimarri
Senior Lead Analyst
Chennai,TN
Summary
Proven track record of working with leading organizations including Walmart Global Tech, Standard Chartered Bank, RBS India Development Centre, and SP Software, delivering high-quality application support, production stability, platform reliability, and service management. Experienced in leading geographically distributed teams of up to 25 members and supporting complex business-critical systems across banking, retail, insurance, and supply chain domains.
Overview
17
17
years of professional experience
Work History
Senior Lead Analyst
Walmart
2020.06 - Current
- Led cross-functional teams to optimize supply chain processes and enhance operational efficiency.
- Developed data-driven insights to support strategic decision-making and drive business performance.
- Mentored junior analysts to improve analytical skills and foster professional growth within the team.
- Implemented advanced analytics tools to streamline reporting processes and increase data accuracy.
- Identified opportunities for process improvement, leading to increased accuracy and reduced turnaround time for critical analyses.
- Designed custom dashboards to provide real-time visibility into key performance metrics for senior executives.
- Led efforts to adopt new technology platforms that enhanced analytic capabilities while reducing system complexity.
- Mentored junior analysts on best practices and advanced techniques, fostering a culture of continuous improvement and knowledge sharing.
- Collaborated with cross-functional teams to implement data-driven solutions, driving business growth and profitability.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Provided technical support for troubleshooting analytics and reporting issues.
- Imparting Level 3 support to 14 applications wherein the support varies from 24/7 on call support; queue monitoring that deals incident management, problem management, change management, mainframe batch monitoring, daily reporting and code fixes
- Attending recoveries in an effective manner
- Carrying out automations for repeated works
- Actively participating in enhancement of application design, migration activities, service downtime issues and ADR activities
- Handling incident review meeting with the third parties and imparting support to new take-ons signoff
Support Manager
Standard Chartered Global Business Services
2017.10 - 2020.06
- Developed and implemented support strategies to enhance team performance and service delivery.
- Led cross-functional teams in resolving customer inquiries and issues efficiently.
- Streamlined support processes, resulting in improved response times and customer satisfaction.
- Mentored junior staff on best practices for client engagement and issue resolution.
- Collaborated with IT teams to optimize support tools and systems for increased operational efficiency.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Prepared employee schedules for maximum coverage during key hours.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Organized and led training sessions to keep team updated on new technologies and support protocols.
Technical Lead
Royal Bank of Scotland, RBS
2011.04 - 2017.10
- Led cross-functional teams to implement innovative technology solutions enhancing operational efficiency.
- Communicating with internal/ external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality
- Monitoring functions pertaining to the analysis, design, development, testing & implementation of various applications
- Participating in requirements gathering for enhancements and creation of high-level as well as detailed-level design documents
- Identifying issues and risks in a timely manner while developing/ implementing appropriate mitigation and contingency plans
- Clarifying and validating business rules at the time of requirement gathering, that results in major improvement in data quality and integrity
- Managing effective development and maintenance of standard operating procedures of application support and database administration process
- Ensuring the maintenance of positive and on-going relationships with clients
- Determining operational feasibility through analysis, problem definition, requirement analysis and proposing solutions
- Imparting Level 3 support to 14 applications wherein the support varies from 24/7 on call support; queue monitoring that deals incident management, problem management, change management, mainframe batch monitoring, daily reporting and code fixes
- Attending recoveries in an effective manner & Liaising with business users
- Carrying out automations for repeated works
- Actively participating in enhancement of application design, migration activities, service downtime issues and ADR activities
- Handling incident review meeting with the third parties and imparting support to new take-ons signoff
Senior Software Engineer
SP Software Pvt Ltd
2009.09 - 2011.03
- Led software development projects utilizing Agile methodologies to enhance team collaboration and product delivery.
- Designed and implemented scalable architectures for web applications, improving performance and user experience.
- Collaborated with cross-functional teams to gather requirements and define project scope, ensuring alignment with business objectives.
- Coding done as part of enhancement
- Ensured effective preparation of LLD, peer review, test approach, test closure, test plan and test result documents
Education
Master of Science - Computer Information Systems
Sri Krishnadevaraya University
Anantapur, India 2001.04 -
Bachelor of Science - Computer Applications Development
Sri Venkateswara University
Tirupathi 2001.04 -
Skills
SQL
Python programming
COBOL, JCL, DB2, VSAM, EASYTRIEVE
Data analysis expertise
CICS,IMS DB
Remedy, Service Now, HP Service Manager 6 and 9
SPUFI, INSYNC, File Manager and SQL Assistant
Cassandra
BIg Query
Endeavor, XMODS, NDM, ABEND Aid, File AID, File Aid -IMS
CONTROL-M
JIRA, GITHUB, Kafka, GCP
Timeline
Senior Lead Analyst
Walmart
2020.06 - Current
Support Manager
Standard Chartered Global Business Services
2017.10 - 2020.06
Technical Lead
Royal Bank of Scotland, RBS
2011.04 - 2017.10
Senior Software Engineer
SP Software Pvt Ltd
2009.09 - 2011.03
Master of Science - Computer Information Systems
Sri Krishnadevaraya University
2001.04 -
Bachelor of Science - Computer Applications Development
Sri Venkateswara University
2001.04 -