Chandra Sekhar Sastry Yelurupati

Lead Business Executive Consultant (VP) | CEDA (Customer Enterprise Data & Analytics Team)

Key Responsibilities & Achievements:

• Spearhead project management and status monitoring for Advanced Analytics Solutions within CEDA, a strategic data analytics organization supporting Enterprise Complaints, Remediations, and Loudspeaker (ECRL) functions
• Manage JIRA boards and confluence to track project progress across cross-functional teams, ensuring timely delivery of analytical solutions that enhance customer experience and operational excellence
• Orchestrate daily stand-up meetings and stakeholder engagements with technical teams to drive product solutions, mitigate risks, and deliver actionable insights

Strategic Impact:

• Lead quality assurance processes by analyzing customer call conversations through proprietary tools to identify missed escalated complaints, enabling proactive risk mitigation and improved customer experience across the customer journey
• Apply disciplined project management methodologies to refine business requirements, delivering fast, efficient, transparent, and predictable results for enterprise-wide analytics initiatives
• Collaborate across Advanced Analytical Solutions, Internal Data Environment, Analytics Control, Governance, and Support functions to provide enterprise-grade data solutions that support frontline operations

Core Contributions:

• Enhanced complaint identification and remediation processes through data-driven insights
• Established governance frameworks for analytics projects, ensuring compliance and operational efficiency
• Drove cross-functional alignment to transform customer feedback into actionable enterprise strategies

Product Analyst | AML KYC Product Team

Key Responsibilities & Achievements:

• Drive end-to-end product lifecycle management for AML/KYC solutions, ensuring backlog health through rigorous refinement sessions and Definition of Ready (DoR) enforcement
• Author and maintain Initiatives, Epics, Stories, Tasks, Spikes, and Defects in JIRA, optimizing workflow across all sprint phases
• Lead sprint ceremonies including Daily Stand-ups, Sprint Reviews (demos), capacity planning, and retrospectives, maintaining Agile discipline across cross-functional teams

Strategic Impact:

• Conduct Epic refinement sessions to align business requirements with technical delivery, ensuring 100% DoR compliance before sprint execution
• Supported Agility Lead in capacity planning and retrospectives, optimizing team velocity and continuous improvement processes
• Collaborate with Tech Leads on development planning and story completion, driving sprint success through proactive issue resolution
• Spearhead monthly release processes, executing comprehensive product testing to guarantee successful deployments and regulatory compliance

Core Contributions:

• Maintained optimal backlog health through continuous refinement and stakeholder alignment
• Enhanced team agility by enforcing Agile principles and supporting Sprint Planning/Capacity exercises
• Delivered zero-defect releases through rigorous product validation and quality gate enforcement

Key Responsibilities & Achievements:

• Led dual Agile teams (Web Dev + Banking Ops) comprising developers, QA engineers, Solution Architects, and Business Analysts to deliver banking products across Tonik website and mobile applications
• Orchestrated complete Scrum lifecycle including sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement, and release planning for 100% sprint success

Strategic Impact:

• Eliminated project impediments through proactive stakeholder coordination, driving 20% faster sprint velocity and on-time product delivery
• Championed Agile adoption across teams by facilitating robust backlog refinement sessions, ensuring optimal story prioritization and Definition of Ready compliance
• Negotiated Minimum Viable Product (MVP) scopes with Product Owners, balancing business value delivery with technical feasibility

Core Contributions:

• Enhanced team performance through inspect-and-adapt practices, improving cross-functional collaboration and process maturity
• Delivered full transparency via comprehensive sprint/release reporting and backlog health metrics to senior stakeholders
• Fostered organization-wide Agile excellence through collaboration with fellow Scrum Masters and continuous improvement initiatives

Team Leadership: Directed 2 cross-functional squads (12-16 members each) to consistent delivery of banking digital solutions

Project Manager | JP New Platform Migration

Key Responsibilities & Achievements:

• Directed global JP Platform migration from monolith to Sitecore technology, managing cross-timezone teams via JIRA and Confluence across multiple locales
• Developed and maintained comprehensive project roadmap, securing stakeholder alignment on scope, timelines, and deliverables from workstream owners worldwide
• Orchestrated migration of website pages (products + family sections) while ensuring zero disruption to BAU operations on legacy monolith infrastructure

Strategic Impact:

• Led multiple concurrent workstreams to achieve JP Platform migration goals, implementing Scrum methodology with burndown metrics, velocity tracking, and sprint governance
• Prioritized rapidly evolving business requirements, evaluating new requests and allocating resources/tools/training to maintain project momentum
• Coordinated weekly/daily syncs with global workstream owners, delivering 100% roadmap adherence and on-schedule platform transition

Core Contributions:

• Established robust project governance framework ensuring stakeholder consensus on scope and execution strategy
• Mitigated risks from retiring applications through meticulous planning and parallel infrastructure management
• Delivered cross-timezone Agile execution excellence, maintaining transparency through comprehensive progress reporting

Scale & Complexity: Managed multinational migration affecting banking website infrastructure | Agile-Scrum hybrid methodology | Global stakeholder alignment

Team Leader | 3rd Party Due Diligence | Network & Markets Infrastructure Operations

Key Responsibilities & Achievements:

• Directed 3rd Party Due Diligence team, overseeing vendor risk assessments and compliance validation for Network & Markets Infrastructure Operations
• Led cross-functional diligence processes ensuring regulatory adherence and operational risk mitigation across vendor ecosystem
• Managed team performance metrics, process optimization, and stakeholder reporting for enterprise-wide infrastructure partnerships

Business Analyst/PMO Analyst | Banking Operations

Key Responsibilities & Achievements:

• Delivered strategic analysis and change management for Banking Operations, driving KYC Utility Operations efficiency and automation initiatives
• Designed and administered SharePoint solutions to streamline operational workflows and enhance team collaboration
• Managed access control and application governance, ensuring compliance and operational security across banking platforms

Strategic Impact:

• Led PMO functions supporting enterprise transformation projects with focus on process optimization and automation ROI
• Provided executive-level reporting and stakeholder management for KYC operations modernization programs
• Implemented SharePoint-based governance frameworks improving operational transparency and audit readiness

Core Expertise Areas:

• Strategic & Change Management | KYC Operations Automation
• SharePoint Development & Administration
• Access & Application Governance | PMO Analytics

Senior Team Member | AML KYC Refresh EMEA Process

Key Responsibilities & Achievements:

• Conducted comprehensive Document Gap Analysis for AML KYC Refresh EMEA, ensuring Business Acceptance Criteria (BAC) achieved adequate Customer Due Diligence (CDD) standards
• Identified documentation deficiencies across EMEA portfolio, driving remediation actions to strengthen compliance frameworks
• Collaborated with senior stakeholders to validate CDD processes, mitigating regulatory risks and enhancing KYC program maturity

CDD Analyst | RBWM Customer KYC Monitoring

Key Responsibilities & Achievements:

• Monitored and reviewed KYC records for RBWM customer portfolio, ensuring ongoing compliance through systematic record validation
• Analyzed Transaction Monitoring alerts via HUB system, identifying risk indicators and triggering appropriate CDD reviews
• Executed continuous Customer Due Diligence (CDD) processes to maintain regulatory compliance and risk mitigation standards

Strategic Impact:

• Maintained KYC program integrity through proactive record monitoring and transaction pattern analysis
• Supported enterprise risk management by ensuring timely identification and remediation of CDD gaps
• Delivered consistent regulatory adherence across customer lifecycle monitoring operations

Customer Service Executive | Chat Support Process
August 2010 – April 2012

Key Responsibilities & Achievements:

• Delivered real-time customer support through high-volume chat channels, resolving inquiries and issues for diverse customer segments
• Managed multiple concurrent chat sessions while maintaining service level agreements (SLAs) and first-contact resolution targets
• Provided proactive issue escalation and resolution coordination across support teams

Core Contributions:

• Enhanced customer satisfaction through efficient digital communication and problem-solving expertise
• Built foundational customer service experience supporting career progression in banking operations and compliance roles