CHANDRASHEKAR D
SRE With Multi Platforms Application's Production Support Specialist
Hyderabad
Summary
Experienced IT professional with 13.2 years of expertise in multi-platform and Java-based applications production. Skilled in team management, client servicing, SRE roles, and troubleshooting across various industries. Proficient in incident, change, release, and problem management using tools like Service Now, BMC Remedy, and CA GSD. Strong background in Waterfall and Agile methodologies. Demonstrated ability to lead teams effectively, excel in independent problem-solving, and resolve critical issues. Seeking to contribute to a dynamic professional environment with cutting-edge technology and challenging projects.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
2
2
Certificates
Work History
SRE & Java Applications Production Support
Wells Fargo
11.2022 - Current
- Company Overview: Account Management System is the list of microservices which are used to perform account openings and maintenance of accounts across the globe to perform the trades/investments for internal JP Morgan customers.
- Onboarding Splunk/AppDynamics/Geneos to multiple microservices to automate monitoring.
- Handling P1/P2 issues and investigating further for root cause analysis.
- Creating/Working on incidents and fixing the issues as soon as the issue triggers.
- Sending pre/post Business notification mails to users hence making sure business users aware of the outages/downtime if any.
- Creating/Implementing the change requests by engaging all the required parties for smooth releases.
- Application monitoring to ensure stable and optimal performance always and playing the role of on call support.
- Hosting/Attending channel regular Meetings on daily basis. The discussion on production issues and discussion on further requirements and enhancements required by Client to get implemented in the application and thereby coordinating with the offshore and onshore team for getting the same done.
- Gathering Performance Metrics and root cause Analysis on incidents and further reducing the business impact.
- Analyzing and fixing the control-m/mainframe job failures.
- Log analysis of user specific issues and investigating towards fixing the issue.
- Account Management System is the list of microservices which are used to perform account openings and maintenance of accounts across the globe to perform the trades/investments for internal JP Morgan customers.
SRE with Java Applications Support Analyst
JP Morgan Chase
11.2019 - 10.2022
- Company Overview: This is a fraud detection system built by SAS corporation to HSBC specifications with the aim of identifying fraudulent transactions for multiple regions across the globe. This is achieved by checking transactions passing through various accounting systems such as WHIRL, PLM, OH Cards, GPS, HUB etc. and referring the necessary information to a fraud analyst so the validity of activity can be assessed and will help to avoid the fraud transactions into HSBC.
- Handling P1/P2 issues and investigating further for root cause analysis.
- Creating/Working on incidents and fixing the issues as soon as the issue triggers.
- Sending pre/post Business notification mails to users hence making sure business users aware of the outages/downtime if any.
- Creating/Implementing the change requests by engaging all the required parties for smooth releases.
- Application monitoring to ensure stable and optimal performance always and playing the role of on call support.
- Hosting/Attending channel regular Meetings on daily basis. The discussion on production issues and discussion on further requirements and enhancements required by Client to get implemented in the application and thereby coordinating with the offshore and onshore team for getting the same done.
- Gathering Performance Metrics and root cause Analysis on incidents and further reducing the business impact.
- Analyzing and fixing the control-m/mainframe job failures.
- Log analysis of user specific issues and investigating towards fixing the issue.
- This is a fraud detection system built by SAS corporation to HSBC specifications with the aim of identifying fraudulent transactions for multiple regions across the globe. This is achieved by checking transactions passing through various accounting systems such as WHIRL, PLM, OH Cards, GPS, HUB etc. and referring the necessary information to a fraud analyst so the validity of activity can be assessed and will help to avoid the fraud transactions into HSBC.
L2/L3 Applications Support Analyst
HSBC
08.2018 - 10.2019
- Company Overview: The project, eCommerce, and SAS (Shared Application Services) provides an enterprise platform to various applications of Bank of America with an efficient means to access applications. The project deals with meeting enterprise demands to provide one interface to various applications, improve integration of applications, streamline interface components and provide 24-hour business capability. Enterprise middleware is a platform where the customers can utilize business processes more effectively across the enterprise. The Enterprise middleware is currently deployed on Web Methods integration. To achieve more efficiency, the project also uses Data Power Technology, IBM Data Power XI52 which provides fast and easy development of enterprise interfaces.
- To work under tight timelines and interact with different stakeholders.
- Taking full ownership of daily support activities.
- Incident management, problem management, release management and change management.
- Represent and raise issues/pain points with the relevant stakeholders.
- Bring in production stability by way of process improvements (time saving etc.)
- Metrics reporting to the senior management.
- Perform regular trend analysis and suggest optimizations.
- Conducting Knowledge transition sessions for new joiners and bring them up to speed.
- Responsible for leading the production triages, engaging all necessary parties, and resolving the issue and remediate customer impacting events.
- Develop procedures for trouble shooting and possible resolution of issues.
- Fixing the technical and functional issues to support the business.
- Developed new shell scripts in UNIX and preparing the quality Documents as per the Business Requirements.
- Implementing the change requests and enhancements and doing the impact analysis. The impact analysis is done using the application and the environment knowledge gained at the offshore during the various releases.
- Application monitoring to ensure stable and optimal performance at all times and playing the role of call support.
- Hosting/Attending channel regular Meetings on daily basis. The discussion on production issues and discussion on further requirements and enhancements required by Client to get implemented in the application and thereby coordinating with the offshore and onshore team for getting the same done.
- Gathering Performance Metrics and root cause Analysis on incidents and further reduce Failed Customer Interaction.
- Create and distribute ecommerce and SAS channel specific status report (Daily and weekly), this ensures that updates regarding the production environment are being communicated to all the concerned members and client in real time.
- Ticket creation (INC/PBI/CRQ) is done to follow up on the issues and workaround carried out to resolve the issue with permanent solution.
- As a part of real-time Problem Management / Supporting Process we are accountable for BCP (Business Continuity Plan) and WAR (Work Area Recovery) plans.
- Updating SP records for SLT meetings, initial point of contact for internal/external outages.
- Managing certificate expiry events. Technical certification /sign-off of production environment and engagement with monitoring audits.
- Verifying the changes during the code releases, this ensures that all applications are up and being healthy and ensures all changes are implemented correctly.
- Path breaking ideas that benefit customer towards business focused innovation. Value add/ process improvement that has dollar savings. This includes creating dashboards, new tools, automating reports which reduces the human effort and contribute in dollar saving.
- The project, eCommerce, and SAS (Shared Application Services) provides an enterprise platform to various applications of Bank of America with an efficient means to access applications. The project deals with meeting enterprise demands to provide one interface to various applications, improve integration of applications, streamline interface components and provide 24-hour business capability. Enterprise middleware is a platform where the customers can utilize business processes more effectively across the enterprise. The Enterprise middleware is currently deployed on Web Methods integration. To achieve more efficiency, the project also uses Data Power Technology, IBM Data Power XI52 which provides fast and easy development of enterprise interfaces.
L1/L2 Applications Support Analyst
Bank of America
12.2015 - 08.2018
- Company Overview: PBR, RDIP, CAA and IPAS are 4 different Risk based applications under Citi Private Banking (CPB). Private Banking Risk and Finance Repository (Basel II Repository) is maintaining the Risk and finance information by getting the data from regional systems. RDIP: This is Investment based risk application where it will maintain the investment products information and calculating risk rating for the products. Credit Approval Accelerator is to automate the manual tasks like documentation and Approvals for issuing loans. It will maintain the clients, EGs and deals/loans related information and providing online facility to Approve the deals. This is to create and maintain the investment products information to call the products or to issue the new products etc. It will maintain the documentation to create the products and to assign the risks.
- Addressing business user’s queries and responding to their ad-hoc request.
- Resolving all issues encountered in Production/UAT environments.
- Monitoring the daily batch process and resolving any issues in the process.
- Periodic Application Health Check and Follow-up.
- Alert Monitoring and necessary Support/Follow-up.
- Infrastructure/SW Migration support/GPA Migration.
- Reviewing and Executing the DB requests.
- Handling and coordinating UAT and Production Releases.
- Reviewing Release Notes and Sanity Test Documents.
- Sending Application Downtime and Release notifications.
- Performing Application Checkouts after the releases.
- Creating the change tickets for SIT, UAT and Production environments and work along with the teams for the implementation of changes along with the respective teams.
- Periodic Support Status and Reporting.
- Providing support for COB activities.
- Monitoring Autosys batch jobs and analyze the logs if job fails.
- Worked on Autosys scheduling tool and created JIL scripts to scheduling job.
- Excellent experience on incident management and change management.
- PBR, RDIP, CAA and IPAS are 4 different Risk based applications under Citi Private Banking (CPB). Private Banking Risk and Finance Repository (Basel II Repository) is maintaining the Risk and finance information by getting the data from regional systems. RDIP: This is Investment based risk application where it will maintain the investment products information and calculating risk rating for the products. Credit Approval Accelerator is to automate the manual tasks like documentation and Approvals for issuing loans. It will maintain the clients, EGs and deals/loans related information and providing online facility to Approve the deals. This is to create and maintain the investment products information to call the products or to issue the new products etc. It will maintain the documentation to create the products and to assign the risks.
SQL, PL/SQL Software Developer
Polaris Consulting Private Limited
06.2012 - 12.2013
- Company Overview: The purpose of this approach document is to change the currency from Euro to NLC (New Local Currency) for EDC countries - Spain and Greece. Presently the currency for EDC countries- Spain and Greece is Euro. As per government's order in EDC countries, Euro currency should be replaced with the New Local Currency. Based on this all the reports will be generated and files that are received from host systems to DWH system should contain NLC instead of Euro. Once the new local currency is announced replacing Euro currency, data received from all host systems should contain only the NLC instead of Euro. Reports will be built through interim and other reports should display NLC instead of Euro with respective amount calculated.
- Involved in understanding the project architecture and flow.
- Developed knowledge on the technologies used in the project.
- Acquired knowledge about data warehouse concepts.
- Prepared test cases and test results.
- Prepared technical documents for the requirements by gathering inputs from clients & discussion in team meetings.
- Involved in all phases of testing and performed activities in production deployment.
- Maintenance for various environments for Production, UAT and Development.
- BRD and FSD analysis and sharing the queries with business.
- Development activity in the project.
- Involved in analyzing issues and reporting to Dev team for fixes.
- Involving in writing SQL queries and Unix scripts for business partner requests/concerns.
- Involved in writing procedures, functions, and triggers.
- Creating database objects and joins.
- Analyze the requirements and prepare Functional Specification document.
- Was responsible for developing Reports using Business Objects from the consolidated data received from different external systems into the repository.
- Design and development of Universes using DESIGNER.
- The purpose of this approach document is to change the currency from Euro to NLC (New Local Currency) for EDC countries - Spain and Greece. Presently the currency for EDC countries- Spain and Greece is Euro. As per government's order in EDC countries, Euro currency should be replaced with the New Local Currency. Based on this all the reports will be generated and files that are received from host systems to DWH system should contain NLC instead of Euro. Once the new local currency is announced replacing Euro currency, data received from all host systems should contain only the NLC instead of Euro. Reports will be built through interim and other reports should display NLC instead of Euro with respective amount calculated.
Education
BTech - CSE
JNTU University
Hyderabad06.2010
Skills
Core Java
Certification
ITIL V4 Certification
Timeline
SRE & Java Applications Production Support
Wells Fargo
11.2022 - Current
SRE with Java Applications Support Analyst
JP Morgan Chase
11.2019 - 10.2022
L2/L3 Applications Support Analyst
HSBC
08.2018 - 10.2019
L1/L2 Applications Support Analyst
Bank of America
12.2015 - 08.2018
SQL, PL/SQL Software Developer
Polaris Consulting Private Limited
06.2012 - 12.2013
BTech - CSE
JNTU University
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