CHANDRA SHEKAR GUJJULA

BANKING PROFESSIONAL

UNION BANK OF INDIA

GUNTUR

08.2012 - 07.2024

Enhanced client relationships by addressing their financial needs with tailored banking solutions.
Streamlined operations for increased efficiency through continuous process improvements.
Developed and implemented risk management strategies to minimize losses and protect bank assets.
Optimized branch performance by implementing effective sales strategies and fostering a results-driven work environment.
Boosted team morale by recognizing achievements, providing constructive feedback, and promoting a positive working atmosphere.
Provided exceptional customer service, resolving issues promptly and professionally while maintaining strict confidentiality of sensitive information.
Conducted comprehensive financial analyses to identify potential investment opportunities for clients.
Collaborated with cross-functional teams to drive successful product launches and campaigns in the market.
Managed high-value client portfolios, ensuring optimal returns on investments.
Improved customer satisfaction by providing efficient and accurate banking services.
Maintained compliance with all regulatory requirements, conducting regular audits to ensure adherence to established policies and procedures.
Strengthened internal controls by identifying areas of weakness and implementing corrective actions in a timely manner.
Consistently met or exceeded sales targets by proactively identifying opportunities and cultivating strong client relationships.
Expanded client base through targeted marketing efforts while maintaining strong retention rates among existing customers.
Negotiated favorable terms with vendors resulting in reduced costs without compromising quality or service levels.
Analyzed credit applications, assessing borrower''s creditworthiness and making informed lending decisions based on risk factors.
Developed long-term business plans for sustained growth in alignment with the overall strategic goals of the organization.
Reduced operational costs through diligent monitoring of expenses and implementation of cost-saving measures.
Collaborated effectively with key stakeholders across various departments to ensure seamless execution of projects and initiatives.
Delivered training sessions to new employees, ensuring a thorough understanding of banking regulations, procedures, and products.
Educated customers on features and benefits of banking products and services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Opened, closed, and updated accounts for customers.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Balanced teller drawers and ATM cash.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Handled various accounting transactions.
Educated customers on online banking and mobile banking applications.
Processed wide variety of retail banking transactions for personal and commercial customers.
Processed applications for new accounts.
Established rapport with new clients to increase satisfaction and loyalty.
Cross-sold credit cards, loans and other bank products.
Performed account maintenance by closing out accounts and changing customer addresses.
Calculated fees due, interest and change for customer transactions.
Referred customers to other banking departments for specialized services.
Executed wire transfers, stop payments and account transfers.
Counted, verified and handled bank deposits and armored car transactions.
Received loan and utility payments, sending funds to correct destinations.
Generated monthly reports on customer activity and customer feedback.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Monitored and verified suspicious activity on customer accounts.
Trained new hires on customer service policies and procedures.
Wrote and distributed customer correspondence.

Summary

Overview

Work History

BANKING PROFESSIONAL

Education

Master of Science - PLANT PHYSIOLOGY

Skills

Interests

Timeline

Master of Science - PLANT PHYSIOLOGY

BANKING PROFESSIONAL

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