Chandrashekar Jadav V
Bengaluru
Summary
Dedicated professional with a strong background in technical skill development and training needs analysis. Experienced in collaborating with subject matter experts to create engaging training content that drives employee performance and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Training Analyst
NTT Data Information Processing Services
Bengaluru
02.2019 - 06.2025
- Authored clear and concise technical documentation to ensure accurate information dissemination and compliance with industry standards.
- Improved employee performance through targeted training programs and implemented development strategies to enhance team productivity while cultivating a culture of continuous learning across departments.
- Achieved streamlined training delivery through effective management of learning management systems. Enhanced user adoption rates by providing comprehensive support and training resources. Drove continuous improvement initiatives to maximize system effectiveness.
- Facilitated instructor-led training sessions and developed training materials, enhancing instructional effectiveness while collaborating with team members to address participant questions.
- Conducted comprehensive training needs analysis to identify skill gaps and enhance employee performance.
- Coordinated user acceptance testing (UAT) activities, gathering feedback to enhance product usability and effectiveness.
- Evaluated system performance and functionality to ensure alignment with organizational goals and user requirements.
- Achieved successful project outcomes by effectively gathering and analyzing requirements. Enhanced stakeholder engagement through clear communication of needs and expectations. Streamlined project planning with thorough documentation of requirements.
- Assisted in mapping processes to identify areas for improvement. Supported teams in implementing streamlined workflows. Contributed to enhancing operational efficiency through process analysis.
- Created engaging training content to facilitate knowledge transfer and enhance technical proficiency across teams.
Customer Service Officer
Hinduja Global solutions
Bengaluru
06.2017 - 01.2019
- Achieved high customer satisfaction by effectively resolving network connectivity issues for Airtel postpaid users. Streamlined activation of international roaming services, resulting in improved user experience. Clarified billing inquiries and successfully transitioned users to new billing plans, contributing to overall service efficiency. Troubleshot issues for users abroad, ensuring seamless connectivity.
- Resolved customer inquiries efficiently, boosting satisfaction and loyalty.
- Managed escalated complaints professionally, strengthening customer relationships and protecting company reputation.
- Utilized extensive product knowledge to assist customers with accurate information and tailored recommendations.
- Collaborated with team members to streamline communication processes, improving response times.
Education
Bachelor of Commerce: Marketing Management -
Sri Jagadguru Renukacharya College of Science Arts
Bangalore05-2016
Skills
- Instructional design
- Training needs analysis
- Training material development
- Training delivery
- Virtual training
- Adult learning principles
- Learning management systems
- User acceptance testing
- Technical documentation
- Project planning
- Continuous improvement
- Knowledge management
- Customer relationship management
- Class scheduling
- Video instruction
- Multitasking
- Soft skills training
Certification
- ITIL® 4 Foundation | IT Service
Management - Diploma in Computer &
Financial Accounting | [KEONICS] - Gen AI 101 | Yellow & White Belt
Certified - AI-Powered Business Analyst |
[Simply Learn] | (In Progress)
Timeline
Technical Training Analyst
NTT Data Information Processing Services
02.2019 - 06.2025
Customer Service Officer
Hinduja Global solutions
06.2017 - 01.2019
Bachelor of Commerce: Marketing Management -
Sri Jagadguru Renukacharya College of Science Arts