Chandrashekar kudukuntla

• An articulate, goal-oriented, and dynamic professional with rich experience in the Technical Implementation of various ServiceNow modules like Change Management, Incident Management, Problem Management, Project Portfolio Suite, Service Catalog, and Configuration Management.
• Implementation experience of IT Service Management, ITSM frameworks as well as demonstrated project management skills and working directly with customers and clients.
• Deep functional and technical knowledge of the ServiceNow Platform as well as experience implementing ServiceNow on a medium to large- scale.
• Experience with complex integrations within the ITSM environment, as well as expertise in developing and maintaining service catalogue items.
• Worked with stakeholders to meet the needs of new service catalogue items, Order Guides, Record Producers, and associated workflows.
• Worked on Email Notifications, Mail Scripts, SLA Definitions, Scheduled Jobs, and Inbound/Outbound actions.
• Experience working with client-side scripting (UI Policy, Client Scripts, UI Actions, GlideAjax) and server side scripting (Business Rules, Script Includes, ACL, UI Actions, Workflow Editor).
• Knowledge of Client Scripts, Business Rules, UI Policies, UI Actions, Script Include, SLA, and Import Sets.
• Experience in designing and developing advanced workflows and custom applications in ServiceNow.
• Hands-on experience in ServiceNow System Administration and Operations.
• Strong in Performance Analytics, Creating Dashboards, Indicators, KPI Reports, Metrics.
• In-depth knowledge of the full software development life cycle with analyzing and implementing workflow processes, Requirements Gathering, Creating User stories, providing Process Improvement recommendations, and a good understanding of agile processes.
• Deftness in carrying out implementation, troubleshooting, development, and configuration of ServiceNow applications.
• Exceptional problem-solving and troubleshooting abilities, leadership qualities, strong analytical, organizational, multitasking, execution, and presentation skills, as well as the ability to co-ordinate activities and interact with end users in a fast-paced team environment and ensure delivery within a reasonable time frame

A competent professional with around 2+ years of IT experience, including ServiceNow Developer/Admin experience. Providing ITIL and IT Service Management in IT Infrastructure with expertise. Good understanding and knowledge of all phases of the Software Development Life-Cycle (SDLC) and also familiar with Requirements Gathering, Technical Documentation, Software Validation, Software Release, and Agile Methodologies. Team player with a strong aptitude for interpersonal communication who can work both in a team and independently.