Chandrashekar Purohith
Hyderabad
Summary
Proven professional with a solid background in customer service and technical support, honed at Amazon. Excelled in conflict resolution and strategic thinking, playing a pivotal role in launching a new game regionally. Demonstrates exceptional interpersonal communication and analytical skills, ensuring high levels of customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Personal Pursuit
Sadhanapada at Sadhguru Gurukulam
07.2023 - 03.2024
- Underwent an intensive 7-month program for personal growth and inner well-being at Isha Yoga Center.
D2AS Associate (IP) AGS Games Specialist (Permanent)
Amazon
05.2022 - 06.2023
- Achieved a permanent role after demonstrating continued value.
- Played a key role in launching a new Amazon game across the West region.
D2AS Associate (IP)(S) AGS Games Specialist
Amazon
12.2021 - 04.2022
- Resolved customer issues regarding Prime Video streaming, account security, and setup.
- Enabled support for various Amazon devices, including Kindle and Echo.
- Delivered real-time in-game assistance on player bans and code of conduct.
- Oversaw public forum interactions, upholding strict confidentiality.
CS Associate (IN)(S) Retail CS Operations
Amazon
05.2021 - 11.2021
- Addressed concerns from customers concerning orders, purchase transactions, WMS operations and payment queries in the IN region.
- Investigated cases, provided valid concessions, and created stakeholder tickets.
CS Associate (MU)[S]
Amazon
10.2020 - 04.2021
- Managed resolution of retail order problems across the U.S. and U.K..
- Responded to customer requests regarding orders, payment issues, and product descriptions.
- Conducted analysis of customer patterns to generate actionable insights.
Education
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
03-2025
High School - MPC
Reddy Jr College
Hyderabad04-2018
Board of Secondary Education -
Wisdom SPAES School
03-2016
Skills
- Excel
- Customer interaction
- Interpersonal communication
- Strategic thinking
- Document review proficiency
- Report writing
- Written communication
- Relationship building
- Telephone etiquette
- Conflict resolution
- De-escalation techniques
- Analytical skills
- Computer proficiency
- Empathy and patience
- Case management experience
Disclaimer
I hereby declare that the above information provided is true to my knowledge.
Personal Information
- Citizenship: Indian
- Date of Birth: 10/10/00
Timeline
Personal Pursuit
Sadhanapada at Sadhguru Gurukulam
07.2023 - 03.2024
D2AS Associate (IP) AGS Games Specialist (Permanent)
Amazon
05.2022 - 06.2023
D2AS Associate (IP)(S) AGS Games Specialist
Amazon
12.2021 - 04.2022
CS Associate (IN)(S) Retail CS Operations
Amazon
05.2021 - 11.2021
CS Associate (MU)[S]
Amazon
10.2020 - 04.2021
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
High School - MPC
Reddy Jr College
Board of Secondary Education -
Wisdom SPAES School
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