Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandrashekar Raju

Technical Lead - Cyber & Information Security GRC TPRM CTPRP
Bengaluru

Summary

Dynamic Technical Lead with a proven track record at Happiest Minds Technologies, excelling in cybersecurity strategy and cross-functional communication. Spearheaded initiatives that reduced security incidents and optimized resource allocation, fostering a culture of continuous improvement. Adept at mentoring teams and enhancing supplier relationships to drive operational efficiency.


Overview

15
15
years of professional experience
4
4
Certifications

Work History

Technical Lead

Happiest Minds Technologies
Bengaluru
05.2023 - Current
  • Mentored junior security staff members to develop a strong and skilled information security team within the organization.
  • Ensured compliance with industry standards such as ISO 27001 and GDPR through diligent policy enforcement and audits.
  • Optimized budget allocation for information security projects based on risk prioritization strategies.
  • Reduced security incidents through proactive monitoring, threat analysis, and incident response planning.
  • Coordinated with external vendors to procure cutting-edge cybersecurity tools that enhanced organizational defenses.
  • Actively participated in cross-functional meetings to provide expert guidance on information security matters during project development phases.
  • Managed risk assessments to evaluate the organization''s exposure to information security threats.
  • Enhanced information security by developing and implementing comprehensive policies, procedures, and training programs.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw development and implementation of improvements to support network operations.

Head of Client Services

Cloudphysician Healthcare Pvt Limited
Bengaluru
09.2021 - 01.2023
  • Improved overall company performance by identifying opportunities for growth and leading cross-functional teams to execute strategic initiatives.
  • Implemented a robust client feedback system, leading to continuous improvement in service delivery and increased customer loyalty.
  • Implemented data-driven decision-making processes, improving the efficiency and effectiveness of client service operations.
  • Established performance metrics for evaluating team success, promoting a culture of accountability among staff members while also recognizing exceptional achievements.
  • Spearheaded initiatives aimed at improving operational efficiency within the department through process optimization and resource allocation adjustments.
  • Identified potential risks associated with client engagements early on, enabling proactive measures to mitigate negative impacts on project outcomes effectively.
  • Mentored and coached team members, fostering a positive work environment that promoted professional development and personal growth.

Team Lead - Vendor Management

OSB India Pvt Limited
Bengaluru
09.2015 - 12.2020
  • Streamlined procurement processes for improved efficiency and cost savings.
  • Evaluated vendor proposals against company criteria, selecting suppliers that best fit the organization''s needs in terms of quality, service, and cost competitiveness.
  • Monitored vendor compliance with contractual obligations, ensuring timely delivery of products and services.
  • Conducted regular performance reviews of vendors, addressing any areas of concern promptly and effectively.
  • Implemented risk mitigation strategies to minimize disruptions in the supply chain due to vendor issues or market fluctuations.
  • Enhanced vendor performance by implementing effective monitoring and evaluation strategies.
  • Initiated process improvements within the organization to enhance collaboration between departments and vendors.
  • Developed strong relationships with key vendors, resulting in long-term partnerships and mutual benefits.
  • Managed a team responsible for executing vendor development initiatives, providing guidance and support as needed.
  • Identified new potential suppliers through market research and competitive analysis, expanding the company''s supply base.
  • Organized regular training sessions for staff on best practices in vendor management, fostering a culture of continuous improvement.
  • Reduced lead times for critical supplies by optimizing inventory levels and demand forecasting.
  • Oversaw contract renewal negotiations with existing vendors, maintaining positive working relationships while securing better terms where possible.
  • Collaborated with cross-functional teams to align vendor capabilities with company requirements.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Quality Assurance Lead

Concentrix
Bengaluru
10.2010 - 08.2015
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
  • Managed test case creation and execution to ensure comprehensive coverage of all feature sets.
  • Created detailed defect reports for clear communication between development teams about identified bugs.
  • Coached and motivated 13 person QA team to develop competencies.

Education

BBA - Business Administration

KSOU
Bengaluru, India
04.2001 -

Skills

Cybersecurity strategy

Data loss prevention

Application security

Information governance

Supplier relationship management

Strategic sourcing

Performance reporting

Supply chain optimization

Project Support

Cross-functional communication

Resource planning

Certification

CISA - Certified Information Systems Auditor

Timeline

CISA - Certified Information Systems Auditor

10-2024

Technical Lead

Happiest Minds Technologies
05.2023 - Current

Head of Client Services

Cloudphysician Healthcare Pvt Limited
09.2021 - 01.2023

ISO 9001:2018

04-2018

Certified Third Party Risk Professional

12-2017

Prince 2

06-2017

Team Lead - Vendor Management

OSB India Pvt Limited
09.2015 - 12.2020

Quality Assurance Lead

Concentrix
10.2010 - 08.2015

BBA - Business Administration

KSOU
04.2001 -

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Chandrashekar RajuTechnical Lead - Cyber & Information Security GRC TPRM CTPRP