Chandra Shekhar Gaur
Assistant Retail Store Manager
House No : K-2nd/1239 Sangam Vihar New Delhi
Summary
Motivated Asst Store Manager with 8 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Assistant Retail Store Manager
Urban Ladder
New Delhi
2016.01 - Current
- Grew company sales 162% by devising strategic promotional plans capitalizing on changing market conditions.
- Implemented controls designed to reduce overall shrinkage levels to less than 2%.
- Generated repeat business by developing and maintaining strong team of 12 employees devoted to customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Hired, trained and supervised retail team members.
- Promoted business strategy by implementing improvements based on guest feedback.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Floor Manager
Vodafone
New Delhi
2014.01 - 2016.01
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Trained and supported sales force of 5 team member with closing deals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
Secondary School Certificate -
Govt Boys Sr. Secondary School
New Delhi 2006.04 - 2007.03
HSC/Intermediate -
N. P. Co-Ed. Model Sr. Sec. School
New Delhi 2008.04 - 2009.03
BBA - Retail Management
Jaipur National University
Jaipur 2015.06 - 2017.06
Skills
- Staff training/development
Accomplishments
Have won Retail Star Award for 7 times
Certification
- Computer Diploma
Acknowledgment
I hereby declare that the information and details provided in this resume are correct and inclusive to the best of my knowledge and belief.
Timeline
Assistant Retail Store Manager
Urban Ladder
2016.01 - Current
BBA - Retail Management
Jaipur National University
2015.06 - 2017.06
Floor Manager
Vodafone
2014.01 - 2016.01
HSC/Intermediate -
N. P. Co-Ed. Model Sr. Sec. School
2008.04 - 2009.03
Secondary School Certificate -
Govt Boys Sr. Secondary School
2006.04 - 2007.03
- Computer Diploma
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