CHANDRASHEKHAR JHA
Summary
Dedicated International Sales Executive with 10+years of experience in handling customer data and providing excellent support to clients worldwide. Skilled in helping customers complete their profiles accurately and securely. Known for great communication, problem-solving, and a strong commitment to customer satisfaction. Looking for a new opportunity to use my skills and grow in the customer service field. Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Wipro Technologies Pvt Ltd for CITI BANK
Pune
05.2024 - Current
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Senior Fraud Analyst
Infosys Technologies PVT LTD. for CAPITAL ONE BANK
PUNE
11.2021 - 05.2024
- Assessed business and financial data to measure risk exposure, stability, and profitability, recommending solutions.
- Utilized analytical software to measure benefits and risks of decisions rendered for company, weighing pros and cons.
- Evaluated risk information to submit standard and adhoc risk reporting for board, committees and management.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Provided training and guidance on best practices in fraud detection and prevention.
- Tracked chargeback activity to identify best practices for determining fraud.
- Conducted periodic audits of fraud prevention controls to ensure their effectiveness and compliance with regulatory standards.
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Provided expert advice on fraud-related issues to internal stakeholders, enhancing the organization's fraud prevention efforts.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Served as primary contact for fraud claim inquiries.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
Sales Executive
Whitehat Junior PVT LTD.
10.2020 - 09.2021
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.
- Client Relationship Management
- Conducting root-cause analysis and taking preventive measures for repeated escalations.
- Building and maintaining healthy business relations with corporate clients, ensuring customer satisfaction by achieving delivery & service quality norms.
Business Development Associate
DREAMS EVENTS PVT LTD.
11.2012 - 03.2020
- Accountability to generate new business to meet the objective; encouraging repeat business.
- Working closely with exhibition organizers, stand designers, contractors and labor through proven networking to meet the necessities.
- Pioneering and leading development proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
- Involvement in organizing trade fairs, conferences, awaydays, product launches adhering to the standards.
- Overseeing and monitoring procurement of catering, audiovisual, security & rental needs as required.
Education
Bachelors of Commerce -
Hislop college
01.2008
Skills
- Problem solver
- Customer service
- Client relationship management
- Time Management
- Communication skills
- Leadership
- Complaint handling
Timeline
Customer Support Specialist
Wipro Technologies Pvt Ltd for CITI BANK
05.2024 - Current
Senior Fraud Analyst
Infosys Technologies PVT LTD. for CAPITAL ONE BANK
11.2021 - 05.2024
Sales Executive
Whitehat Junior PVT LTD.
10.2020 - 09.2021
Business Development Associate
DREAMS EVENTS PVT LTD.
11.2012 - 03.2020
Bachelors of Commerce -
Hislop college
Similar Profiles
Poonam GawdePoonam Gawde
KYC Analyst at Wipro (CITI Bank)KYC Analyst at Wipro (CITI Bank)
Sergio Flores MoralesSergio Flores Morales
Senior Developer at Wipro Technologies - Citi Costa RicaSenior Developer at Wipro Technologies - Citi Costa Rica
Punit MundraPunit Mundra
Manager (C11)- Financial Planning & Analysis at Citi Bank (Citi Corp Services India Pvt. Ltd.)Manager (C11)- Financial Planning & Analysis at Citi Bank (Citi Corp Services India Pvt. Ltd.)
Daniel BirdDaniel Bird
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply
Hemanth B UHemanth B U
Sr. Customer Support L1/Technical Customer Support Specialist at KinfoTech Pvt LtdSr. Customer Support L1/Technical Customer Support Specialist at KinfoTech Pvt Ltd