Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
CustomerServiceRepresentative
Chandra Shekhar Julakanti

Chandra Shekhar Julakanti

Hyderabad

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Energetic professional with 11.8 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Leader

Tech Mahindra
Hyderabad
02.2023 - Current
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.

Operation Supervisor

AGS
Hyderabad
02.2022 - 02.2023
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.

Subject Matter Expert

Primera Medical Technologies
Hyderabad
11.2019 - 02.2022
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Reviewed product specifications prior to launch in order to ensure accuracy of data points across all channels of distribution.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Offered one-on-one support for team members and managers to drive continuous improvement.

Sr Process Associate

ADP
Hyderabad
09.2015 - 09.2017
  • Determined consumer needs to provide products and services appealing to larger market.
  • Organized client meetings to provide project updates.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Process Developer

Genpact India Pvt Ltd
Hyderabad
04.2011 - 08.2015
  • Investigated root causes of problems identified in existing processes.
  • Recommended ways to streamline operations while ensuring high standards of quality control.
  • Evaluated alternative methods for completing tasks within established deadlines.
  • Adapted existing processes to accommodate changing customer demands.
  • Resolved conflicts between different departments regarding implementation of new procedures.

Trainee Associate

Inventurus Knowledge Services
Hyderabad
04.2010 - 04.2011
  • Sought out assistance and asked questions to further understanding.
  • Supported day-to-day administrative operation, processing financial documents and receiving calls.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Asked questions about tasks to learn techniques and how to operate without supervision.
  • Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
  • Collaborated with senior employees and managers to fill in wherever needed.

Education

Bachelor of Science - Electronics And Computer Science

Wesely Degree College
Hyderabad
12-2008

High School Diploma -

Ratna Junior College
Hyderabad
04-2005

High School Diploma -

Sri Rama Krishna Vidya Niketan High School
Hyderabad
04-2003

Skills

  • Overtime Management
  • Team Supervision
  • Technical Support
  • Mentoring
  • Documentation And Reporting
  • Shift Scheduling
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Giving Constructive Feedback
  • Performance Improvement
  • Leading Team Meetings
  • Conflict Resolution
  • Client Support
  • People Management

Accomplishments

  • Awarded as Outstanding performer leader.
  • · Rising star for the month of September 2014 for continuous improvement in production
  • · Received outstanding performer award for the month of March 2014
  • · Received Bronze award for constant performance and maintained 98% quality and bringing down the Denial Inventory

Languages

Telugu
First Language

Certification

  • · Certified in Revenue Cycle Specialist, which is related to the Patient Access, Accounts Receivable, Billing and Credit and Collections

Timeline

Team Leader

Tech Mahindra
02.2023 - Current

Operation Supervisor

AGS
02.2022 - 02.2023

Subject Matter Expert

Primera Medical Technologies
11.2019 - 02.2022

Sr Process Associate

ADP
09.2015 - 09.2017

Process Developer

Genpact India Pvt Ltd
04.2011 - 08.2015

Trainee Associate

Inventurus Knowledge Services
04.2010 - 04.2011

Bachelor of Science - Electronics And Computer Science

Wesely Degree College

High School Diploma -

Ratna Junior College

High School Diploma -

Sri Rama Krishna Vidya Niketan High School

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Chandra Shekhar Julakanti